Legal
Child Safety Standards
Zero tolerance. SeatConnect has a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). Any content, conduct, or account that violates these standards is removed immediately, the account is permanently banned, and the matter is reported to the appropriate authorities, including the National Center for Missing & Exploited Children (NCMEC).
Our Commitment
Seat Connect, LLC ("SeatConnect," "we," "us," or "our") is committed to protecting children from sexual abuse and exploitation across the SeatConnect mobile application and website (the "Platform"). These Child Safety Standards explain how we prevent, detect, and respond to child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), and how users and the public can report concerns to us.
These standards apply to every user of the Platform and supplement our Terms & Conditions and Privacy Policy. They are published in accordance with Google Play's Child Safety Standards policy and applicable law.
Key Definitions
- CSAE — Child Sexual Abuse and Exploitation: any act that sexually exploits, abuses, or endangers a minor (a person under 18 years of age).
- CSAM — Child Sexual Abuse Material: any visual, written, or audio depiction of a minor engaged in sexually explicit conduct, or any sexualized depiction of a minor.
- Grooming — Building a relationship, trust, or emotional connection with a minor to manipulate, exploit, or abuse them.
- Minor — Any individual under 18 years of age.
Prohibited Conduct
The following are strictly prohibited on the Platform and will result in immediate removal, a permanent ban, and reporting to authorities:
- Creating, uploading, sharing, requesting, or linking to CSAM in any form.
- Sexualizing, soliciting, or attempting to sexually exploit a minor.
- Grooming, or any attempt to develop an exploitative relationship with a minor.
- Sextortion — threatening to share intimate imagery of a minor.
- Trafficking, advertising, or facilitating the sexual exploitation of a minor.
- Directing a minor to sexual content, or attempting to arrange offline contact with a minor for a sexual purpose.
- Any other content or behavior that endangers the safety or well-being of a minor.
Age Requirements & Minor Protections
The SeatConnect app carries a 13+ age rating. We do not knowingly permit children under 13 to create an account.
Users must be 18 or older to take part in any ticket transaction — buying, selling, trading, swapping, or receiving a ticket through a giveaway. There are no exceptions and no parental-consent exception for ticket transactions. Sellers are independently age-verified by Stripe during payout onboarding.
Users aged 13–17 may access community features only with the knowledge and consent of a parent or legal guardian, who accepts responsibility for the minor's activity. We encourage parents and guardians to review the features described below with their child, and to monitor their child's use of the Platform.
We do not ask for or store a date of birth. Age is established by the representation a user makes when accepting our Terms. If we learn that an account holder is under 13, we delete the account and its associated personal information.
Where Minors Can Interact With Others
We publish this list so that parents, guardians, and users understand exactly where contact between users is possible on the Platform:
- Channels and group chats. Fans can create and run their own communities. A user aged 13–17 can join an open channel and be present alongside adults they do not know. The fan who creates a channel administers it — they are not a SeatConnect representative.
- Direct messaging. Users can message one another one-to-one, including sending photos and video clips of up to 90 seconds.
- Public posts, comments, and replies in Team Hubs, the All Teams feed, Fan Spotlights, and venue reviews.
- Photo and video upload on posts, logged games, venue reviews, listings, and chat.
- Tagging. One user can tag another as having attended a specific game at a specific venue on a specific date. Tags are visible to everyone who can see the entry.
- Publicly visible content. Some content — including marketplace listings and the posts attached to them — is visible to people who are not signed in to SeatConnect at all.
How We Prevent & Detect CSAE
We describe our controls plainly, including their limits, so that no one relies on a protection we do not provide.
- User reporting. Every piece of user-generated content, every message, and every user profile can be reported in the app. Reports involving the safety of a minor are prioritized above every other report category and escalated immediately.
- Human review. Reported content is reviewed by SeatConnect staff. Every enforcement decision affecting an account is made by a person.
- Content removal and account enforcement. We remove violating content, permanently ban the responsible accounts, and take steps to prevent banned users from returning.
- Blocking. Users can block another user, which hides that user's content from them across the Platform and prevents that user from adding them to a chat or channel.
- Identity verification. SeatConnect operates its own identity review: a member of our team manually reviews a government-issued photo ID before a user may trade, swap, claim a giveaway, or sell. Sellers additionally complete identity verification through Stripe. This raises the barrier to anonymous abuse on those surfaces.
- Published standards. These standards, our Content Standards, and our Terms are published and enforced.
How detection works today, stated plainly. Our detection is driven by people, not machines. Every piece of content, every message, and every profile on the Platform can be flagged by any user, and every user can block another user. Reports involving a minor are reviewed immediately and escalated ahead of everything else in our queue — we treat them as the most serious thing that can arrive in front of us. Where we find CSAE or CSAM we remove it, permanently ban the account, preserve evidence, report to NCMEC, and cooperate with law enforcement.
To be equally clear about the limits: SeatConnect does not currently operate automated scanning, hash-matching, or machine classification of uploaded images, video, or text. We say so because no parent, guardian, user, or regulator should believe content is being screened automatically when it is not. That is a gap we are actively working to close — automated CSAM detection is on our roadmap, and we will update these standards the moment it is in place.
In the meantime we continue to take every other step available to us to reduce risk to everyone on the Platform, minor and adult alike: manual identity verification before a user can trade, swap, claim a giveaway, or sell; permanent bans with measures to stop banned users returning; published content standards; and human review of everything reported to us. If you believe we have missed something, tell us — we would rather hear it twice than not at all.
Reporting CSAE to Us
If you encounter content or behavior on SeatConnect that may involve the sexual abuse or exploitation of a minor, report it immediately:
- In the app: use the "Report" function on the relevant content, profile, or message.
- By email: contact our child-safety team at support@seatconnect.com with the subject line "CHILD SAFETY — URGENT."
Please include as much detail as possible. Reports are reviewed promptly. You may report anonymously.
If a child is in immediate danger, contact local law enforcement (911 in the U.S.) first.
Our Response & Reporting to Authorities
When we identify CSAE or CSAM on the Platform, we:
- Remove the content and preserve relevant evidence as required by law.
- Permanently ban the responsible account(s).
- Report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline, as required under U.S. law (18 U.S.C. § 2258A), and cooperate with law enforcement.
- Take additional steps required by applicable law in the relevant jurisdiction.
External Reporting Resources
- NCMEC CyberTipline (U.S.): report.cybertip.org or call 1-800-843-5678.
- Internet Watch Foundation: report.iwf.org.uk
- Local law enforcement in your country or region.
Child Safety Point of Contact
Seat Connect, LLC
Email: support@seatconnect.com (subject line: "Child Safety")
Location: Las Vegas, Nevada, United States
Updates to These Standards
We may update these Child Safety Standards from time to time. Material changes will be reflected by the "Last Updated" date and version number above.