TERMS AND CONDITIONS

& END USER LICENSE AGREEMENT

SEAT CONNECT MOBILE APPLICATION

Last Updated: December 2025 | Version 1.0

IMPORTANT — READ CAREFULLY BEFORE DOWNLOADING, INSTALLING, OR USING THE SEAT CONNECT APPLICATION

This document contains both the Terms and Conditions and the End User License Agreement (collectively, the "Agreement") governing your use of the Seat Connect mobile application. This is a legally binding contract between you ("User," "you," or "your") and Seat Connect, LLC ("Company," "we," "us," or "our"). By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy.

IF YOU DO NOT AGREE TO ALL THE TERMS OF THIS AGREEMENT, DO NOT DOWNLOAD, INSTALL, OR USE THE APP. IF YOU HAVE ALREADY DOWNLOADED THE APP, DELETE IT FROM YOUR DEVICE.

ORDER OF PRECEDENCE AND DOCUMENT HIERARCHY

This Agreement is organized into two parts: Part I (Terms and Conditions) and Part II (End User License Agreement). Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information.

In the event of any conflict between the provisions of this Agreement and the Privacy Policy, the following order of precedence shall apply:

• First Priority: Part I - Terms and Conditions (marketplace operations, transactions, payments, user conduct)

• Second Priority: Part II - End User License Agreement (software licensing, intellectual property, device permissions)

• Third Priority: Privacy Policy (data collection, use, and protection)

Exception: With respect to matters of personal data protection and privacy, the Privacy Policy shall control over both Part I and Part II of this Agreement.

PART I

TERMS AND CONDITIONS

INTERPRETATION AND GENERAL PROVISIONS

Non-Exhaustive Lists: Throughout these Terms and Conditions, any list of examples, violations, prohibited activities, enforcement actions, or other enumerated items should be considered illustrative and not exhaustive. The use of terms such as "including," "such as," or similar language means "including but not limited to" unless explicitly stated otherwise. Seat Connect, LLC reserves the right to take action on any behavior, content, or activity that violates the spirit of these terms, even if not specifically listed.

1. ACCEPTANCE OF TERMS

By downloading, accessing, or using Seat Connect (the "App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

2. DESCRIPTION OF SERVICE

Seat Connect, LLC is a mobile application that operates as a ticket resale marketplace platform connecting individual ticket buyers and sellers. Seat Connect, LLC does NOT sell tickets directly and does not own or provide any tickets listed on the platform. All tickets are posted by individual users who wish to resell their tickets.

Important Disclaimer: Seat Connect, LLC is an independent ticket resale marketplace and is NOT affiliated with, endorsed by, or partnered with any venues, teams, artists, promoters, or primary ticket sellers including but not limited to Allegiant Stadium, the Las Vegas Raiders, Ticketmaster, or any other venue or organization. Our initial launch focuses on events at Allegiant Stadium in Las Vegas, Nevada, but we maintain no business relationship with the venue or its tenants. As we expand to additional venues, this same independence applies to all locations.

The App is provided by Seat Connect, LLC ("Company," "we," "us," or "our").

3. ELIGIBILITY AND AGE REQUIREMENTS

3.1 Age Requirement

You must be 18 years or older to create an account or use any features of this App.

By creating an account or using any interactive features of the App, you represent and warrant that:

• You are at least 18 years of age

• You are of legal age to form a binding contract with Seat Connect, LLC

• You have the authority to enter into this Agreement

3.2 Seller Age Verification Through Stripe Connect

All sellers must be 18 years or older and will be verified through our mandatory payment processor. When creating your first listing, you must complete Stripe Connect account setup, which includes:

• Government-issued identification verification

• Legal name, date of birth, and tax identification number (SSN or EIN) verification

• Bank account ownership verification and validation

• Address verification against official records

• Fraud screening and risk assessment through Stripe's databases

• Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements

Stripe Connect Verification = Verified Seller Status: All sellers who successfully complete Stripe Connect verification are considered "Verified Sellers" on the platform. This verification confirms the seller is 18 years or older and has passed identity validation.

Sellers who cannot complete Stripe's verification process or whose accounts are flagged by Stripe for fraud indicators will be unable to list tickets on the platform.

3.3 Buyer Verification Tiers

Basic Buyers:

• Email and phone verification required

• Representation that user is 18 years or older

• Transaction limit: $500 per purchase

Verified Buyers (Optional - Enhanced Trust):

• Government-issued ID verification (optional for enhanced features)

• "Verified Buyer" checkmark badge on profile

• Increased transaction limit: $2,000 per purchase

• Priority customer support and reduced fraud screening

High-Value Purchases:

• Purchases over $2,000 require mandatory ID verification

• Cannot complete transaction without verification

3.4 Age Misrepresentation and Enforcement

If we discover a user is under 18:

• Account will be immediately suspended and terminated

• All active transactions will be voided and refunded

• Personal information will be deleted in accordance with applicable law

For Sellers: All sellers are verified as 18+ through mandatory Stripe Connect identity verification. Users who bypass or falsify Stripe verification will be subject to fraud investigation and potential legal action.

For General Platform Users: Users who misrepresent their age to access the platform may be held liable for any losses, damages, or costs incurred by Seat Connect, LLC or other users.

Parent or guardian may be held jointly and severally liable for any financial obligations, damages, or losses created by a minor's unauthorized use of the platform for general browsing, social features, or attempted purchases. This includes, but is not limited to, transaction amounts, fees, penalties, and legal costs.

3.5 App Content Rating and Social Features

This App has a 17+ content rating due to social networking features and user-generated content that may include strong language, heated discussions about sports teams, and unfiltered fan commentary.

Social Features Include:

• User posts and photo sharing

• Comments and discussions on posts

• Questions and stadium tips sharing

• Following other users and friend connections

• Liking and commenting on user content

• Community discussions about teams and events

However, usage of any interactive features requires users to be 18 years or older regardless of the content rating. The 17+ rating reflects content appropriateness, while the 18+ usage requirement ensures legal capacity for transactions and agreements.

4. USER ACCOUNTS AND REGISTRATION

4.1 Account Requirements

• You may download and casually browse event information without creating an account

• Account creation is required and restricted to users 18+ for any interactive features including: purchasing or selling tickets, messaging other users, commenting on or joining community pages, leaving reviews or ratings, and any other interactive or transactional features

4.2 Account Security and Verification

• Account creation helps us verify legitimate users and prevent fraudulent activity

• You are responsible for maintaining confidentiality of your account credentials

• You must provide accurate information when creating your account

• Age Representation: You must truthfully represent that you are 18 years or older

• We reserve the right to suspend accounts that provide false age information

• Additional verification may be required for optional enhanced programs or fraud prevention

4.3 Biometric Authentication

• Optional biometric authentication (Face ID, Touch ID) available for enhanced security

• Biometric data processed locally on your device only - not stored by Seat Connect

• Alternative authentication methods always available

5. MOBILE APP PERMISSIONS AND DEVICE ACCESS

5.1 Required Permissions

• Network Access: Essential for app connectivity and transaction processing

• Device Storage: Required for app functionality and data storage

• Push Notifications: Necessary for transaction updates and security alerts

5.2 Optional Permissions

• Camera Access: For document verification and profile photos

• Photo Library: For uploading verification documents and profile images

• Location Services: For enhanced fraud protection and local event discovery

• Biometric Authentication: For secure app access (Face ID, Touch ID)

5.3 Permission Management

• All permissions can be managed through your device settings

• App functionality may be limited if certain permissions are denied

• You will be prompted before we access sensitive device features

• Permissions can be revoked at any time without account penalty

6. ACCEPTABLE USE AND CONTENT STANDARDS

6.1 General Platform Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable laws

• Interfere with or disrupt the App's functionality or servers

• Attempt to gain unauthorized access to the App or other users' accounts

• Upload, transmit, or distribute malicious code or content

• Harass, abuse, or harm other users

• Violate any third-party rights, including intellectual property rights

• Use the App to spam or send unsolicited communications

• List or sell tickets you do not legally own or have the right to sell

• Engage in price manipulation or fraudulent pricing practices

• Share personal contact information with other users outside the platform

• Attempt to circumvent automated fraud detection systems

• Create multiple accounts to evade restrictions or penalties

6.2 Content Moderation and Prohibited Content

Content Standards: All user-generated content, including posts, comments, photos, and messages, must comply with our community standards. The following content is strictly prohibited:

Illegal Content:

• Illegal drug use, sales, or distribution

• Weapons sales or illegal firearms content

• Counterfeit goods or fraudulent services

• Copyright infringement or intellectual property violations

• Any content that violates federal, state, or local laws

Inappropriate Sexual Content:

• Nudity or sexually explicit images, videos, or text

• Sexual solicitation or adult services

• Content sexualizing minors in any form

• Unwanted sexual advances or harassment

Violence and Harmful Content:

• Threats of violence against individuals or groups

• Content promoting self-harm or suicide

• Graphic violence or disturbing imagery

• Bullying, harassment, or intimidation

• Content promoting dangerous activities

Hate Speech and Discrimination:

• Content targeting individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics

• Discriminatory language or slurs

• Content promoting hate groups or extremist ideologies

Spam and Deceptive Practices:

• Repetitive or irrelevant content

• Misleading information or false claims

• Impersonation of other users or public figures

• Phishing attempts or scam content

Privacy Violations:

• Sharing others' private information without consent

• Non-consensual intimate images

• Doxxing or publishing personal contact information

Profanity and Language Standards:

• While passionate sports discussion is expected, excessive profanity that creates a hostile environment is prohibited

• Personal attacks using profane language will be removed

• Context matters: profanity in sports excitement may be acceptable, but targeted harassment is not

6.3 Content Moderation Process

Automated Detection:

• AI-powered content screening for prohibited material

• Automatic flagging of potential policy violations

• Real-time filtering of spam and obviously inappropriate content

User Reporting System:

• "Report" button available on all user-generated content

• Reported content is immediately hidden from public view pending review

• Anonymous reporting to protect user privacy

• Categories for reporting: harassment, inappropriate content, spam, false information, intellectual property violation

Human Review Process:

• All reported content reviewed by moderation team within 24 hours

• Context-sensitive review considering sports fan culture

• Appeals process for content removal decisions

• Escalation procedures for serious violations

Enforcement Actions:

• Content removal for policy violations

• Warning notifications to users

• Temporary restrictions on posting or commenting

• Account suspension for repeated violations

• Permanent ban for serious or persistent violations

Grounds for Account Termination: Seat Connect reserves the right to permanently ban users who engage in:

• Repeated content moderation violations after warnings

• Fraudulent activity of any kind

• Consistent pattern of user reports indicating problematic behavior

• Creating multiple accounts to evade restrictions or bans

• Harassment or abuse of other users

• Sharing prohibited content (illegal, explicit, or harmful material)

• Attempting to circumvent platform safety measures

• Any behavior that threatens the safety or integrity of our community

Ban Authority: We may terminate accounts immediately without prior warning for serious violations. Account termination results in permanent loss of access to all platform features, forfeiture of any pending transactions or credits, and prohibition from creating new accounts. Banned users attempting to rejoin through new accounts will be permanently blocked.

6.4 Community Guidelines for Social Features

Respectful Interaction:

• Treat all community members with respect, even when disagreeing about teams or games

• Criticism of teams, players, or games is acceptable; personal attacks on users are not

• Keep discussions relevant to sports, events, and fan experiences

Quality Content Sharing:

• Share authentic photos and experiences from events

• Provide helpful stadium tips and genuine recommendations

• Ask questions that contribute to community knowledge

• Give credit when sharing others' photos or content

Sports Discussion Standards:

• Passionate team loyalty and rivalry discussions are encouraged

• Keep trash talk about teams and games, not personal attacks on users

• Respect fans of opposing teams as fellow community members

• Share excitement, disappointments, and fan experiences openly

6.5 User Safety Tools

Blocking and Privacy Controls:

• Block other users to prevent interaction and content visibility

• Privacy settings to control who can see your content and contact you

• Report functionality for all forms of user interaction

• Option to make profile and content private

Content Filtering Options:

• Ability to filter out content with excessive profanity

• Option to limit interactions to verified users only

• Customizable notification settings for different types of content

6.6 Intellectual Property and Content Rights

User Content Ownership:

• Users retain ownership of original content they post

• Users grant Seat Connect limited license to display and distribute their content on the platform

• Users must have rights to all content they share (photos, videos, text)

Copyright Compliance:

• Respect others' intellectual property rights

• Do not share copyrighted images, videos, or text without permission

• Report suspected copyright violations

• Comply with takedown requests for infringing content

7. AUTOMATED SYSTEMS AND ALGORITHMIC PROCESSING

7.1 Automated Decision Making

• We use automated systems for fraud detection and prevention

• Algorithmic processing may affect account verification, transaction approval, and content moderation

• Machine learning algorithms assess user behavior and transaction patterns

• Search results and recommendations are generated through algorithmic processing

7.2 User Rights Regarding Automated Decisions

• You have the right to request human review of automated decisions affecting your account

• You may appeal automated account suspensions or transaction blocks

• You can request explanations for algorithmic decisions that impact your user experience

• Contact customer support to exercise these rights

7.3 Automated Content Management

• Automated systems may filter inappropriate content and listings

• Duplicate listings may be automatically detected and removed

• Price monitoring algorithms help ensure compliance with applicable laws

• Customer support tickets are automatically routed using machine learning

8. CONTENT AND INTELLECTUAL PROPERTY

8.1 Your Content

• You retain ownership of any content you submit or upload to the App

• By submitting content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, modify, and distribute your content solely for the operation and improvement of the App and Services

• This license is limited to what is reasonably necessary to provide our Services, including content moderation, fraud prevention, and customer support

• You represent that you own or have the necessary rights to submit your content

8.2 Our Content

• The App and its content are protected by copyright, trademark, and other intellectual property laws

• We grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes

• You may not copy, modify, distribute, or create derivative works of our content

9. PRIVACY POLICY AND DATA PROTECTION

9.1 Privacy Commitment

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.

Important: We do not intentionally collect personal information from users under 18 years of age. If we discover a user is under 18, their account will be immediately terminated and personal information deleted.

9.2 Data Retention and Deletion Rights

We retain your data in accordance with our Privacy Policy and applicable laws:

• Transaction data: 7 years for tax reporting and legal compliance

• Account activity logs: 2 years for security monitoring

• Verification documents: Automatically deleted within 30 days after verification

• Communication records: 3 years for dispute resolution

Your Right to Data Deletion: You may request deletion of your account and associated personal data. However, certain information must be retained for legal compliance, including:

• Transaction records for tax reporting purposes

• Data subject to legal holds or regulatory investigations

• Information necessary to prevent fraud or enforce our terms

Data Export Restrictions: Users cannot export platform data including messages, transaction communications, or other user-generated content. Upon account deletion, personal identifiers will be removed or anonymized, but anonymized transaction data may be retained for business analytics.

10. PAYMENT PROCESSING, FEES, AND COMMISSIONS

10.1 Payment Processing and Seller Identity Verification

• All payments are processed through Stripe Connect, our third-party payment processor

• By using the App, you agree to Stripe's Terms of Service and Privacy Policy

• Stripe Connect handles all payment processing, including credit card transactions and payouts to sellers

• You acknowledge that Stripe may collect and process your payment information independently

• Any changes to Stripe's fees or policies will be governed by Stripe's terms, not Seat Connect's terms

Mandatory Seller Stripe Connect Setup: All sellers must complete Stripe Connect account setup and identity verification before creating their first listing. This is a required step in the seller onboarding process and cannot be bypassed.

Stripe Connect's verification process includes:

• Government-issued identification verification

• Legal name, date of birth, and tax identification number (SSN or EIN) verification

• Bank account ownership verification and validation

• Address verification against official records

• Fraud screening and risk assessment through Stripe's databases

• Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements

Stripe Connect Verification = Verified Seller Status: All sellers who successfully complete Stripe Connect verification are considered "Verified Sellers" on the platform. This verification confirms the seller is 18 years or older and has passed identity validation.

Sellers who cannot complete Stripe's verification process or whose accounts are flagged by Stripe for fraud indicators will be unable to list tickets on the platform.

Payment Processor Changes: If our relationship with Stripe Connect ends or changes, Seat Connect reserves the right to update payment processing methods and add alternative payment processors and payout systems as we scale our operations. Any replacement payment processor will maintain equivalent or stronger identity verification requirements. Users will be notified 30 days in advance of any changes to payment processing, and continued use of the platform constitutes acceptance of new payment terms and verification requirements.

10.2 Buyer Fees

• Buyers pay no additional fees beyond the ticket price listed by the seller

• All payment processing fees are included in our commission structure

10.3 Seller Fees and Commission

• Sellers are charged a 10% commission on the total sale price of each successfully completed transaction

• This 10% commission includes Seat Connect's service fee and Stripe Connect processing fees (2.9% + $0.30 per successful transaction)

• Commission Timing: Commission is deducted when seller payout is processed (5-10 business days after event concludes)

• For cancelled events where seller has not yet been paid, no commission is charged

• The commission is automatically deducted from the seller's payout

• Sellers receive the ticket sale price minus the 10% commission

10.4 Payout Schedule and Platform Error Handling

Dual Confirmation Required: Seller payouts require confirmation from both parties before processing:

• Seller confirms they have completed transfer through venue's official ticketing platform

• Buyer confirms they have received and accepted tickets through the official platform

Pending Balance System: When seller confirms ticket transfer completion (with or without buyer confirmation), funds are credited to the seller's Stripe Connect account as "pending balance." Sellers can view their pending balance but cannot withdraw funds until after the event has concluded.

Payout Timeline - All Seller Payouts (Uniform Timeline):

• Seller pending balance becomes available for withdrawal 5-10 business days after the event concludes

• Applies to all transactions regardless of buyer confirmation status

• Consistent timeline protects against chargebacks and post-event disputes

Business Days Definition: Monday through Friday, excluding federal holidays observed in the United States.

Why Post-Event Payout Timing?

• Ensures tickets were valid and provided entry to venue

• Protects against chargebacks filed after event attendance

• Allows time for venue-related issues to surface

• Confirms tickets functioned as promised before releasing seller funds

• Standard industry practice for secondary ticket marketplaces

Platform Error Liability:

• If a platform system error (such as providing incorrect email information to a seller for transfer purposes) causes transfer failure, Seat Connect will issue a full refund to the buyer

• Sellers will not be penalized for transfer failures caused by verified platform errors

• Users must report suspected platform errors immediately to customer support for investigation

• Platform error investigations will be completed within 7 business days of receiving complete information and documentation

• Seat Connect will make determinations on a case-by-case basis

10.5 Refunds and Disputes

All sales are final. Orders cannot be cancelled or exchanged once completed, except:

• Event cancellations as outlined in Section 11.4

• Seller non-delivery as outlined in Section 11.5

• Platform errors as outlined in Section 10.4

• Invalid or fraudulent tickets as outlined in our BuyerTrust Guarantee

If you cannot attend the event you purchased tickets for, you may list your tickets for resale on the Seat Connect platform.

Refund policies are governed by Stripe's dispute resolution process for payment-related issues. In case of disputes, chargebacks, or refunds, sellers may be responsible for the full transaction amount plus any associated fees.

10.6 Tax Reporting and Compliance

IRS Reporting Requirements: Seat Connect, LLC will issue Form 1099-K to sellers who meet current IRS reporting thresholds. As of 2024, this threshold is $600 or more in gross payments annually, subject to IRS updates. Sellers are responsible for reporting all income from ticket sales for tax purposes, regardless of whether they receive a 1099 form. Seat Connect is not responsible for providing tax advice, and sellers should consult qualified tax professionals regarding their obligations.

Seller Tax Responsibilities: All sellers are solely responsible for:

• Reporting all ticket sale income on tax returns

• Paying applicable federal, state, and local taxes

• Maintaining accurate transaction records

• Complying with all tax laws and regulations

• Consulting with qualified tax professionals regarding obligations

Important: Tax laws change frequently. Sellers should consult current IRS guidelines and tax professionals for up-to-date information.

10.7 Unclaimed Funds Policy

Any unclaimed funds, pending payouts, or dormant account balances will be managed in accordance with the seller's Stripe Connect account terms and conditions. Seat Connect defers to Stripe's policies regarding unclaimed funds, dormant accounts, and escheatment requirements. Sellers should review Stripe's terms for information about unclaimed fund procedures and timeframes.

11. TICKET MARKETPLACE POLICIES

11.1 Ticket Authenticity and Seller Responsibility

• Seat Connect, LLC operates solely as a marketplace platform and does not sell, own, or provide any tickets

• All tickets are listed by individual users who are reselling their personal tickets

• Seat Connect, LLC is an independent resale marketplace with no affiliation to venues, teams, artists, or primary ticket sellers

• We are not affiliated with or endorsed by Allegiant Stadium, Las Vegas Raiders, Ticketmaster, or any venue operators

• Seat Connect, LLC does not guarantee the authenticity, validity, or quality of tickets listed on the platform

• Sellers are solely responsible for ensuring they have the legal right to sell their tickets

• Transfer Restriction Disclosure Required: Sellers must disclose any transfer restrictions, resale prohibitions, or limitations imposed by the original ticket issuer when listing tickets

• Sellers must provide accurate descriptions and representations of their tickets

• Sellers warrant that their tickets are genuine, valid, and will provide admission to the stated event

• Seat Connect is not liable for invalid, fraudulent, or counterfeit tickets

• As a resale marketplace, ticket prices may be above or below original face value

11.2 Prohibited Ticket Types

Sellers may not list:

• Stolen, counterfeit, or fraudulent tickets

• Tickets obtained through unauthorized means

• Tickets that violate the original issuer's transfer restrictions

• Season tickets or membership-based tickets where transfer is prohibited

• Tickets for events that have been cancelled or indefinitely postponed

11.3 Ticket Delivery and Transfer

All ticket transfers occur through the venue's official ticketing platform, NOT through the Seat Connect app. For events at Allegiant Stadium, all ticket transfers must be completed through the Ticketmaster platform. Seat Connect, LLC does not store, hold, or transfer actual tickets - we facilitate the connection between buyers and sellers only.

Transfer Timing Requirements:

Standard Purchases (More than 72 hours before event):

• Sellers MUST complete ticket transfer by the 72-hour mark before official event start time

• At 72 hours: Platform monitors transfer status and alerts seller if incomplete

• Seller Response Window: Sellers have 24 additional hours to respond, provide proof of transfer, or complete the transfer

• 48 Hours Before Event: If no satisfactory progress, platform may cancel transaction and refund buyer

• Buyers must confirm receipt on Seat Connect within 24 hours of accepting transfer on official platform

Last-Minute Purchases (Within 72 hours of event):

• Sellers are strongly encouraged to transfer immediately upon purchase

• Sellers MUST complete transfer before official event start time (kickoff)

• Buyers must confirm receipt within 24 hours of accepting transfer OR before event start time, whichever comes first

Event Start Deadline:

• All listings automatically deactivated at official event start time

• Pending transactions automatically cancelled if transfers not completed by kickoff

Platform Intervention Process (72-Hour Mark):

When 72-hour deadline reached without transfer completion:

Step 1: Automatic Notification (72 hours before event)

• Seller receives urgent alerts via email, SMS, and in-app notification

• Buyer notified that platform is monitoring the situation

• Transaction flagged for customer support review

Step 2: Seller Response Window (24 hours to respond)

Seller must provide within 24 hours:

• Status update on transfer

• Proof of transfer attempt (screenshot with timestamp)

• Explanation if unable to complete transfer

• Commitment to completion timeline

Step 3: Platform Decision Point (48 hours before event)

Based on seller response:

• If seller responsive with proof of progress: Continue monitoring until completion

• If seller non-responsive or cannot complete: Cancel transaction and process buyer refund

• If situation unclear: Platform decides case-by-case whether to cancel or continue

Buyer Confirmation Requirements:

• Buyers must confirm receipt on Seat Connect platform within 24 hours of accepting transfer on official platform

• If buyer reports 'not received' during confirmation window, dispute process initiated

• If no confirmation and no disputes, seller payout proceeds 5-10 business days after event conclusion

Automatic Transaction Cancellation:

Transactions are automatically cancelled with full buyer refund when:

• 72-Hour + 24-Hour Window Expires: Seller fails to respond or show progress within 24 hours of 72-hour alert; Platform determines transfer unlikely to complete

• Event Start Deadline Missed: Transfer not completed by official event start time; Both seller and buyer confirmations not received by kickoff

• Seller Unable to Complete: Seller admits they cannot complete transfer; Seller provides evidence they no longer have tickets

Third-Party Platform Issues:

• Seat Connect disclaims liability for technical failures of third-party ticketing platforms

• Sellers responsible for completing transfers despite third-party technical issues

• Platform outages do not extend the 72-hour deadline

• Sellers should initiate transfers well before 72-hour mark to account for potential issues

IMPORTANT:

After completing the official platform transfer, BOTH parties must return to Seat Connect to confirm the transaction:

• Sellers must confirm they have initiated and completed the transfer through the official platform

• Buyers must confirm they have successfully received and accepted the tickets through the official platform

• Transaction is not considered complete until BOTH confirmations are received on Seat Connect

11.4 Buyer Ticket Confirmation and Transaction Completion

Two-Step Transfer Process:

All ticket transactions require completion on TWO platforms:

1. Official Ticketing Platform (Ticketmaster, etc.):

• Seller initiates transfer through official venue app

• Buyer accepts transfer through official venue app

• Tickets now reside in buyer's official ticketing account

2. Seat Connect Platform (REQUIRED):

• After accepting on official platform, BOTH parties must return to Seat Connect

• Seller confirms: 'I have completed the transfer'

• Buyer confirms: 'I have received the tickets'

• Transaction not considered complete until BOTH confirmations received

Buyer Confirmation Requirement:

After accepting tickets on the official platform, buyers are HIGHLY ENCOURAGED to immediately confirm receipt on Seat Connect.

To confirm receipt:

• Open Seat Connect app

• Navigate to transaction page

• Click 'Confirm Receipt' button

• This signals transaction is complete

Why Confirmation Matters:

• Creates clear record of successful delivery

• Protects both parties with documented transfer completion

• Helps platform distinguish legitimate disputes from false claims

• Builds trust and transaction accountability

• Note: All sellers receive payout 5-10 days post-event regardless of confirmation

What Happens If Buyer Doesn't Confirm:

Scenario 1: Buyer Received Tickets BUT Doesn't Confirm

• Platform Assumption: After 24 hours with no confirmation and no dispute, platform assumes buyer successfully received tickets

• Seller Payout: Proceeds automatically 5-10 business days after event concludes

Scenario 2: Buyer Did NOT Receive Tickets

• Required Action: Buyer MUST file dispute through 'Report Issue' button

• Timeline: Report within 24 hours of expected transfer or before event start, whichever is earlier

• Consequence of Not Reporting: If buyer doesn't confirm receipt AND doesn't report issue, platform assumes successful delivery

Scenario 3: Buyer Confirms Receipt

• Transaction Complete: Both parties confirmed, transaction finalized

• Seller Payout: Processed 5-10 business days after event concludes

Critical Buyer Responsibility:

IMPORTANT: Buyers must take action if tickets not received

• Silence = Assumed Receipt: If buyer does not confirm AND does not dispute, platform assumes tickets were successfully delivered

• Dispute Deadline: Buyers must report 'tickets not received' before event start time

• No Late Disputes: After event concludes, disputes for non-delivery will not be accepted if buyer failed to report before event

Legal Effect of Buyer Confirmation:

By confirming receipt on Seat Connect, buyer acknowledges:

• Tickets successfully received in official ticketing account

• Tickets appear valid and match listing description

• No dispute regarding ticket delivery

• Transaction considered complete and satisfactory

Buyer confirmation does NOT waive rights for:

• Tickets being invalid or fraudulent (discovered at venue)

• Tickets not providing entry as promised

• BuyerTrust Guarantee protections

Post-event protections still available:

• If tickets invalid at venue, buyer can still report within 5 days of event

• Platform will investigate invalid ticket claims with venue verification

• Full refund available for confirmed invalid/fraudulent tickets

11.5 Event Cancellation and Postponement Policy

Cancelled Events:

If an event is officially cancelled by the event organizer and will not be rescheduled, Seat Connect will offer buyers either:

• 110% Platform Credit: Credit equal to 110% of the original purchase price to use toward future ticket purchases on Seat Connect, OR

• 100% Refund: Full refund of the original purchase price to the buyer's original payment method, where required by law or at the buyer's request

• Refunds for cancelled events will be processed within 5-10 business days when refund option is selected

• Seat Connect will make reasonable efforts to notify users of event cancellations

• Commission on Cancelled Events: Commission fees will not be charged or will be refunded if the event is cancelled before seller payout has been processed

Postponed or Rescheduled Events:

• All sales are final: For postponed or rescheduled events, no refunds or exchanges will be provided

• Original tickets remain valid for the new rescheduled date

• Buyers are expected to attend the rescheduled event with their original tickets

• If buyers cannot attend the rescheduled date, they may list their tickets for resale on the Seat Connect platform

• Seller Payouts for Postponed Events: Seller payouts will be processed 5-10 business days after the new rescheduled event date (not the original date)

Seller Responsibilities:

• If a seller cannot provide tickets due to event changes or postponement, they must immediately notify Seat Connect

• Sellers must cooperate with Seat Connect's resolution process for postponed or cancelled events

• For postponed events, sellers are expected to complete the transfer for the new event date

11.6 Seller Non-Delivery: Complete Buyer Protection

Automatic Cancellation Triggers:

Transactions are automatically cancelled with immediate full buyer refund when:

• 72-Hour Deadline Missed + Non-Response: Seller fails to complete transfer by 72-hour mark; Seller fails to respond to platform intervention within 6 hours; No proof of transfer attempt provided

• Event Start Deadline Missed: Seller fails to transfer before official event start time; Both seller AND buyer confirmations not received by kickoff

• Platform Intervention Reveals Inability to Transfer: Seller admits they cannot complete transfer; Seller provides evidence they no longer have tickets; Clear pattern of seller negligence or fraud

Platform Intervention Protocol (72-Hour Mark):

When 72-hour deadline reached without transfer completion:

Hour 0 (72 hours before event):

• Automatic urgent alerts sent to seller (email, SMS, in-app)

• Buyer notified of monitoring

• Customer support team assigned

Hour 6 (66 hours before event):

• If no seller response: Transaction cancelled + buyer refund initiated

• If seller responds: Evaluate ability to complete transfer

Hour 12 (60 hours before event):

• Final deadline for seller to provide proof of transfer

• Platform decides: continue with monitoring OR cancel and refund

Hour 24 (48 hours before event):

• If transfer still incomplete: Mandatory cancellation

• Buyer refund completed

• Seller penalties applied

Buyer Dispute Process for Non-Delivery:

Step 1: Report Non-Receipt

• Use in-app 'Report Issue' button

• Email support@seatconnect.com with transaction details

• Provide screenshots from official ticketing platform

Step 2: Immediate Platform Response

• Transaction placed on hold

• Seller contacted within 2-4 hours (event day) or 6 hours (standard)

• Seller must provide proof within 6-24 hours depending on urgency

Step 3: Evidence Review

• Seller must prove transfer completion with screenshots and confirmation numbers

• Buyer evidence reviewed (screenshots showing no tickets)

• Official platform contacted if necessary

Step 4: Resolution

• Seller fault: Full buyer refund within 24 hours + seller penalties

• Platform error: Full buyer refund + no seller penalties

• Buyer error: Assistance to resolve + no refund unless unresolvable

• Partial transfer: Full refund if seller didn't transfer all tickets listed

Full Refund Guarantee Timeline:

• Confirmation of non-delivery: Within 6-24 hours of report

• Refund processed: Within 24 hours of confirmation

• Refund in buyer account: 5-10 business days (bank dependent)

11.7 Account Suspension for Bad Faith Actions

Platform Authority:

Seat Connect reserves the right to suspend or terminate user accounts (buyer or seller) when we determine actions were taken in bad faith.

Bad Faith Seller Actions:

Examples include, but are not limited to:

• Intentionally failing to transfer tickets after receiving payment

• Listing tickets the seller does not own or cannot transfer

• Repeatedly missing transfer deadlines without valid explanation

• Providing false proof of transfer

• Refusing to cooperate with dispute resolution

• Creating multiple accounts to evade restrictions

• Pattern of non-delivery across multiple transactions

Bad Faith Buyer Actions:

Examples include, but are not limited to:

• Filing false 'tickets not received' disputes after successfully receiving tickets

• Initiating chargebacks for validly delivered tickets

• Attempting to obtain tickets without payment through fraud

• Providing false evidence in disputes

• Creating multiple accounts to abuse refund policies

• Using stolen payment methods

Suspension Process - Investigation:

• Platform reviews all transaction evidence

• Communications between parties examined

• Pattern of behavior across account history considered

• User given opportunity to provide explanation when appropriate

Suspension Actions:

• Temporary suspension pending investigation

• Permanent account termination for serious violations

• Forfeiture of pending payouts (for sellers found in bad faith)

• Ban from creating new accounts

• Reporting to payment processor for fraud prevention

Financial Consequences - For Sellers:

• Pending balances may be forfeited and used for buyer refunds

• Outstanding debts sent to collections

• Legal action possible for damages exceeding $500

For Buyers:

• Liability for full transaction amount if fraudulent dispute

• Chargeback fees ($15-75) if abuse confirmed

• Legal action for payment fraud or identity theft

• Credit reporting for unpaid debts

12. DIGITAL TICKET REQUIREMENTS

12.1 Digital-Only Platform

• Seat Connect, LLC exclusively supports digital ticket transactions to ensure security, authenticity, and seamless transfers

• Physical ticket transfers are strictly prohibited and not supported on our platform

12.2 Ticket Format Requirements

• Mobile Tickets Only: All tickets must be mobile/digital tickets that can be transferred through official venue apps or platforms

• Electronic tickets transferable through venue's official digital ticketing system are required

Prohibited Ticket Types:

• Physical hard tickets or paper tickets

• Apple Wallet tickets that cannot be transferred

• Screenshot-only tickets without transfer capability

• PDF tickets without official transfer mechanism

• Any ticket format that does not support direct transfer through official platforms

12.3 Unsupported Venues and Events

• If a venue or event does not offer digital ticket transfers, transactions cannot take place on our platform

• Sellers cannot list tickets for events that only offer physical ticket delivery

• This policy is strictly enforced to prevent fraudulent activity and ensure buyer protection

12.4 Why Digital-Only

This policy exists to:

• Prevent fraudulent ticket activity

• Ensure secure ticket transfers through official channels

• Provide transaction tracking and verification

• Enable rapid dispute resolution

• Maintain platform security and user trust

13. SELLER REQUIREMENTS AND VERIFICATION

13.1 Listing Requirements

Sellers must provide accurate and complete information about tickets including:

• Exact seat location and section

• Event date, time, and venue

• Any restrictions or special conditions

• Current market value representation

• Single Listing Policy: Sellers must list all tickets for the same event and section as a single listing. Multiple separate listings for the same seats are prohibited.

• Flexible Selling Options: Sellers may indicate willingness to split tickets or sell partial quantities

• Duplicate Listings Prohibited: Creating multiple listings for the same tickets is not permitted and may result in account penalties

13.2 Seller Obligations and Transfer Deadlines

Mandatory Deadlines:

• Standard purchases: Transfer by 72-hour mark before event

• If flagged at 72 hours: Respond within 24 hours with proof or status update

• Last-minute purchases: Transfer before event start time

• Respond to platform intervention immediately when contacted

• Provide proof of transfer when requested by platform

Best Practice Recommendations:

• Initiate transfer within 12-24 hours of purchase

• Complete transfer at least 96 hours before event (buffer before 72-hour mark)

• Respond to buyer messages within 6-12 hours

• Confirm completion on Seat Connect immediately after official platform transfer

General Seller Requirements:

• Complete Stripe Connect verification before first listing

• Honor all confirmed sales at agreed price

• Transfer through official venue platform as instructed

• Ensure tickets are transferable before listing

• Maintain active account with official ticketing platform

13.3 Consequences for Seller Non-Delivery

Standard Response to Non-Delivery:

When sellers fail to deliver tickets as promised, Seat Connect, LLC will issue a full refund to the buyer and may suspend the seller's account.

Account Consequences May Include:

• Account suspension or termination

• Forfeiture of pending payouts

• Financial penalties based on severity of violation

• Negative impact on seller rating and reputation

• Ban from creating new accounts

Decisions made case-by-case based on:

• Whether this is a first-time or repeat violation

• Evidence of fraudulent intent or negligence

• Timing of non-delivery relative to event

• Seller's cooperation during investigation

13.4 Enhanced Seller Features (Optional)

Standard Seller Verification (Stripe Connect):

All sellers receive baseline verification through mandatory Stripe Connect identity verification (see Section 10.1). All sellers who complete Stripe Connect are considered 'Verified Sellers.'

Premium Seller Badges (Optional Enhancement):

Sellers who wish to display additional credibility may optionally submit:

• Original ticket purchase confirmation or season ticket documentation

• Seat ownership verification for premium seating

• Additional business documentation for high-volume sellers

Premium Seller Benefits:

• 'Premium Seller' or 'Elite Seller' badge on profile

• Featured listing opportunities

• Priority customer support

• Reduced transaction restrictions for verified high-volume sellers

13.5 Verified Buyer Program (Optional - 18+ Only)

Identity Verification Process:

• Government-issued photo ID required

• Must be 18+ to participate

• Verification completed within 48 hours

Verified Buyer Benefits:

• 'Verified Buyer' badge

• Priority customer support

• Enhanced transaction limits

• Preferred buyer status with sellers

13.6 Pricing Policies

• Sellers are responsible for complying with all applicable anti-scalping and ticket resale laws

• Sellers may set prices above or below the original face value of tickets

• Ticket pricing is determined solely by the seller based on market conditions and demand

• Seat Connect does not control, regulate, or guarantee ticket pricing

• Sellers may enable 'OBO' (Or Best Offer) feature to allow buyers to submit offers below the listed price

• Final sale price is determined by mutual agreement between buyer and seller

• Seat Connect, LLC reserves the right to remove listings with suspected fraudulent pricing

• All prices must be listed in US dollars

13.7 Make An Offer Feature

• Sellers may choose to enable the 'Make An Offer' feature when listing tickets

• Make An Offer allows buyers to submit their best offers for the listed tickets

• Offer Duration: Offers remain active until event kickoff or until the seller accepts an offer, whichever comes first

• Seller Response Timing: Sellers are responsible for reviewing and responding to offers in a timely manner

• Multiple buyers may submit offers, and the seller can review all offers received

• Offer Acceptance: When a seller accepts an offer, the chosen buyer enters the standard transaction checkout flow

• Transaction Timeline: Once an offer is accepted, the transaction follows the same timing constraints as standard purchases

• Standard commission rates apply to the final agreed-upon sale price

14. USER REVIEW AND RATING SYSTEM

14.1 Review System Overview

Seat Connect, LLC features a comprehensive review system that allows users 18+ to rate and review each other after completed transactions. This system builds trust, accountability, and transparency within our marketplace community.

14.2 How Reviews Work

• Reviews are optional but encouraged: Buyers are encouraged to leave reviews after transactions are complete to help build community trust, but reviews are not mandatory

• Reviews are provided to buyers after the transaction is complete (once they have confirmed receipt of tickets)

• Buyers can rate sellers on a scale of 1-5 stars based on their transaction experience

• For ratings of 3 stars or below, buyers are prompted to provide written feedback explaining what went wrong

• Sellers may also review buyers after completed transactions

• Review Timeline: Reviews can be submitted within 30 days after transaction completion

14.3 Review Guidelines

• Reviews must be honest, factual, and based on actual transaction experience

• Personal attacks, inappropriate language, or discriminatory comments are prohibited

• Reviews should focus on the transaction experience, not personal opinions unrelated to the service

• Users may not offer incentives for positive reviews or threaten negative reviews

• False or misleading reviews may result in account suspension

14.4 Review Display and Impact

• User ratings are prominently displayed on profiles and listings

• Average ratings are calculated from all completed transactions

• Written reviews are publicly visible (subject to content moderation)

• Higher-rated users may receive enhanced platform features or visibility

• Consistently low-rated users may face account restrictions

14.5 Review Moderation

• All reviews are subject to automated and manual moderation

• Inappropriate reviews will be removed and may result in account penalties

• Users can report problematic reviews for admin review

• Seat Connect reserves the right to remove reviews that violate our community guidelines

• Seller Review Appeals: Sellers who believe they have received unfair negative reviews may contact support@seatconnect.com. Investigation and resolution completed within 7-10 business days.

14.6 Building Trust Through Reviews

The review system serves to:

• Create accountability for both buyers and sellers

• Help users make informed decisions before transacting

• Build a reputation-based marketplace community

• Identify and address problematic user behavior

• Enhance overall platform safety and reliability

15. BUYER PROTECTION AND DISPUTE RESOLUTION

15.1 Buyer Rights

• Right to receive valid tickets as described in the listing

• Right to full refund if tickets are not delivered as promised

• Right to customer support assistance with transaction issues during business hours

• Protection against fraudulent or invalid tickets through our resolution process

• Right to leave honest reviews about transaction experiences

15.2 Buyer Responsibilities

• Verify event details and ticket information before purchase

• Ensure email address is accurate and up to date: Your email address on file with Seat Connect is automatically populated for sellers to initiate ticket transfers. It is your responsibility to maintain an accurate email address.

• Follow all transfer instructions to accept tickets through the venue's official ticketing platform

• Download and access the venue's official ticketing app (e.g., Ticketmaster app for Allegiant Stadium events)

• Accept ticket transfers through the official platform within the specified timeframe

• Return to Seat Connect platform to confirm receipt of tickets after accepting transfer

• Contact customer support immediately if issues arise during the official transfer process

• Report any problems with the transfer process within 24 hours

15.3 Dispute Resolution Timeline

Reporting Requirements Based on Purchase Timing:

Standard Purchases (Made more than 72 hours before event):

• Disputes must be reported by 72-hour mark or when issue discovered, whichever is earlier

• Platform intervention begins automatically at 72-hour mark if no transfer

• Resolution timeline: 3-5 business days (if more than 72 hours remain)

Last-Minute Purchases (Made within 72 hours of event):

• Disputes must be reported before event start time

• Expedited resolution: 24-48 hours maximum

• Platform prioritizes these cases

Event Day Disputes:

• Report immediately upon discovering issue

• Emergency response: 2-4 hours

• Resolution attempted before event start if possible

Evidence Collection (All Disputes):

• Buyer provides screenshots from official platform showing non-receipt

• Seller must respond within 6-24 hours depending on urgency

• Seller provides proof of transfer completion

• Official platform contacted if necessary

Resolution Outcomes:

• Seller Non-Delivery Confirmed: Full buyer refund within 24 hours; Seller account may be suspended; Transaction marked as seller fault

• Platform Error Confirmed: Full buyer refund; No seller penalties; Technical issue escalated

• Buyer Error: Seller assistance provided; No refund unless unresolvable; Transaction completes when resolved

• False Dispute: Account penalties for buyer; Seller receives payout as scheduled; Potential account termination

16. BUYER FRAUD PREVENTION AND PENALTIES

16.1 Prohibited Buyer Activities

Buyers are strictly prohibited from:

• Using stolen, fraudulent, or unauthorized payment methods

• Initiating chargebacks or payment disputes for successfully delivered tickets

• Falsely claiming non-receipt of tickets after accepting transfers through official platforms

• Creating multiple accounts to circumvent restrictions or abuse refund policies

• Submitting false reviews or ratings to manipulate seller reputations

• Providing false identity or age information during account creation

• Reselling tickets purchased through our platform without proper listing

• Using the platform to conduct transactions outside of our system

• Engaging in any form of payment fraud or identity theft

16.2 Buyer Verification and Monitoring

• We reserve the right to verify buyer identity and payment methods at any time

• Suspicious purchase patterns may trigger additional verification requirements

• We monitor transfer completion through official ticketing platforms using available APIs

• Payment methods may be verified through our payment processor and fraud prevention services

• Account activity is continuously monitored for fraud indicators using automated systems

• Phone number and email verification required for all accounts

16.3 Enhanced Identity Verification and Transaction Limits

Buyer Verification Tiers:

Tier 1 - Basic Buyer (Required):

• Email and phone verification required for all buyers

• Age representation that user is 18 years or older

• Transaction limit: $500 per purchase

• Standard fraud screening applies

Tier 2 - Verified Buyer (Optional - Receives Checkmark Badge):

• Government-issued ID verification (optional)

• Enhanced account credibility with 'Verified Buyer' checkmark badge on profile

• Increased transaction limit: $2,000 per purchase

• Priority customer support

• Reduced fraud screening for smoother checkout experience

Tier 3 - High-Value Purchases (Mandatory Verification):

• Purchases over $2,000 require mandatory ID verification

• Cannot complete transaction without ID verification

• Enhanced fraud monitoring and review

Enhanced Verification Triggered By:

• First-time purchases over $500: ID verification required OR transaction denied

• All purchases over $2,000: ID verification mandatory

• Same-day purchases over $300: ID verification required

• Multiple purchases within 24 hours: ID verification required after 2nd purchase

• High-risk indicators (VPN usage, velocity triggers, multiple failed payment attempts)

Seller Verification Requirements:

• Mandatory Stripe Connect Verification: All sellers must complete Stripe Connect identity verification before creating listings (see Section 10.1)

• High-Value Transaction Review: Listings with total value exceeding $5,000 require manual review and additional proof of ticket ownership

Unverified Seller Transaction Limits:

Sellers who have NOT completed optional enhanced verification are subject to:

• Maximum listing value: $1,000 per transaction

• Maximum 3 active listings at one time

• First sale: 14-day payout hold post-event

• Sales 2-5: 7-day payout hold post-event

• Sales 6+: Standard 5-10 day payout timing

16.4 Transaction Monitoring and Fraud Detection

Automated Fraud Detection Systems:

• Machine learning algorithms analyze purchase patterns and user behavior

• Real-time payment fraud screening through third-party services

• Velocity checks on account creation, purchasing, and payment methods

• Cross-platform fraud database checking

• Suspicious activity alerts and automatic risk assessment

Monitoring Activities:

• Multiple account detection and prevention

• Unusual purchase pattern identification

• Payment method fraud screening

• Geographic and device inconsistency detection

16.5 Consequences for Buyer Fraud

Buyers who engage in fraudulent activity face immediate and severe penalties:

Immediate Account Actions:

• Temporary or permanent account suspension pending investigation

• Loss of access to all platform features and services

• Forfeiture of any pending transactions or refunds

• Immediate termination of active transactions

Financial Penalties and Liability:

• Full liability for all costs incurred due to fraudulent activity

• Reimbursement of seller losses and platform administrative costs

• Responsibility for chargeback fees and payment processor penalties ($15-75 per chargeback)

• Legal action for damages exceeding transaction value

• Collection efforts for outstanding debts and penalties

Legal and Law Enforcement Consequences:

• Fraudulent payment activity reported to appropriate law enforcement agencies

• Identity theft or payment fraud prosecuted to the full extent of law

• Cooperation with financial institutions on fraud investigations

• Credit bureau reporting for unpaid debts and penalties

• Potential criminal charges for fraud exceeding statutory thresholds

16.6 Chargeback and Dispute Abuse

Chargeback Abuse Penalties:

Buyers who initiate chargebacks for successfully delivered tickets may be subject to:

• Full transaction amount

• Chargeback fees charged by payment processors

• Administrative costs for dispute resolution

• Additional platform penalties based on severity

• Immediate and permanent account termination

• Legal action for breach of contract and fraud

Total Liability:

Total financial obligations for chargeback abuse will be determined based on actual damages incurred, payment processor fees, and administrative costs. Seat Connect reserves the right to pursue collection of all amounts owed.

Chargeback Liability and Recovery:

Seat Connect, LLC is liable to Stripe for all chargebacks processed through the platform. To recover chargeback losses:

For Buyer-Initiated Fraudulent Chargebacks:

• Buyers who file fraudulent chargebacks are liable for the full chargeback amount, fees, and platform penalties

• Seat Connect reserves the right to pursue legal action and debt collection

• However, Seat Connect acknowledges that recovery from fraudulent buyers is often impractical

For Seller-Related Chargebacks:

• If a chargeback occurs after seller has received payout, Seat Connect will deduct the amount from seller's future earnings or Stripe Connect balance

• Sellers authorize Seat Connect to recover chargeback losses from their Stripe Connect account or future payouts

• If seller account has insufficient balance, seller remains liable for the full amount plus collection costs

• Sellers may not close their Stripe Connect account or Seat Connect account while chargebacks are pending or unpaid balances exist

Platform Chargeback Timing Protection:

• Sellers receive payouts only after buyer confirms receipt OR after the event has concluded (5-10 business days post-event)

• Post-event payout timing significantly reduces chargeback exposure

• Most chargebacks occur before events, meaning sellers have not yet been paid and only platform chargeback fees ($15) are at risk

• For chargebacks filed after seller payout, full recovery will be pursued from seller's Stripe Connect account

Chargeback Recovery Authorization:

• Sellers authorize Seat Connect to recover chargeback amounts from their Stripe Connect balance, future payouts, or through collections if necessary

• Once a payout clears, sellers may withdraw their funds

• Sellers may not close their Stripe Connect account or Seat Connect account while transactions are pending or within 30 days of their last payout

• If a chargeback occurs after payout and the seller's balance is insufficient, Seat Connect will deduct the amount from future payouts or pursue collections and legal action if recovery is not possible

• If a chargeback is successful due to seller fault (non-delivery, invalid tickets, or misrepresentation), the seller is responsible for the full transaction amount plus the $15 chargeback processing fee

Evidence-Based Dispute Resolution:

• Evidence of successful ticket transfer will be provided to payment processors

• Transfer confirmations, timestamps, and platform records will be used to contest fraudulent chargebacks

• Dual confirmation system creates comprehensive evidence trail

• Successfully disputed chargebacks result in funds being returned to Seat Connect

Repeat Offender Consequences:

• Repeated chargeback abuse will result in permanent platform ban

• Information sharing with other marketplace platforms where legally permitted

• Blacklisting from future account creation

• Potential legal action for pattern of fraudulent behavior

Seller Chargeback Liability Acknowledgment:

By selling on Seat Connect, sellers acknowledge and agree that:

• They are liable for chargebacks related to their transactions

• Seat Connect has the right to deduct chargeback amounts from their Stripe Connect balance or future payouts

• They will cooperate with chargeback investigations and provide requested evidence

• Failure to reimburse chargeback losses may result in legal action and collections

• If a chargeback is due to seller fault, they are responsible for the transaction amount plus the $15 chargeback fee

END OF SECTIONS 11-16

Updated Version - Section 16.6 Revised

Version 1.0 - September 2025

17. COMMUNICATION AND PLATFORM RULES

17.1 Platform Communication

• All transaction-related communication must occur through the App's messaging system

• Users may not share personal contact information (phone numbers, personal email addresses, social media handles) through platform messaging

• Users may not attempt to conduct transactions outside the platform

• Inappropriate, abusive, or threatening communication may result in immediate account suspension

• All messages are logged and may be reviewed for dispute resolution and safety purposes

Off-Platform Transaction Disclaimer:

Seat Connect, LLC is not responsible for any transactions, agreements, or exchanges that occur between users outside of our official platform and payment processing system. Users who choose to connect and conduct transactions through direct messages, external communication, or any method that bypasses our Stripe Connect payment processor do so at their own risk and without any protections, guarantees, or dispute resolution services provided by Seat Connect. Such transactions are strictly prohibited under these Terms and may result in account termination. Only transactions completed through our official platform with Stripe Connect payment processing are covered by our buyer and seller protection policies, including the BuyerTrust Guarantee.

17.2 Privacy and Safety

• Users must respect other users' privacy and personal information

• Harassment, threatening behavior, discrimination, or inappropriate conduct is strictly prohibited

• Users may not use the platform to solicit other services, products, or business opportunities

• Impersonation of other users, Seat Connect staff, or third parties is prohibited

• All communications are subject to monitoring for safety, fraud prevention, and compliance purposes

• Users may report concerning behavior through the in-app reporting feature or by contacting support@seatconnect.com

17.3 Prohibited Communications

The following types of communications are strictly prohibited and may result in immediate account termination:

• Requests to complete transactions outside the Seat Connect platform

• Sharing of personal contact information for off-platform communication

• Spam, unsolicited advertising, or promotional content

• Phishing attempts or requests for sensitive account information

• Threatening, harassing, or discriminatory messages

• False claims about ticket availability, authenticity, or transfer status

• Any communication intended to defraud other users

17.4 Marketing and Promotional Communications

• We may send transactional communications related to your account and transactions (these cannot be opted out)

• Promotional and marketing communications require your explicit consent

• You may opt out of marketing communications at any time through account settings or by clicking 'unsubscribe' in emails

• Opt-out requests are processed within 10 business days

• Opting out of marketing does not affect transactional communications (transaction confirmations, transfer instructions, account alerts)

18. ANALYTICS, TRACKING, AND PERFORMANCE MONITORING

18.1 App Analytics and Performance

• We use analytics tools to monitor app performance, user experience, and technical issues

• Crash reporting services help us identify and resolve technical problems quickly

• Usage analytics help us improve app functionality and user experience

• Performance monitoring ensures optimal app speed and reliability

• Analytics data is used to identify and prevent fraud, as referenced in Section 16.4

18.2 User Behavior Analytics

• We analyze aggregated user behavior patterns to improve our marketplace

• Session tracking helps us understand user flow and optimize the app interface

• A/B testing may be conducted to improve features and user experience

• Conversion tracking helps us optimize the marketplace for better outcomes for buyers and sellers

• Heat mapping and interaction analysis may be used to improve interface design

18.3 Data Privacy in Analytics

• Analytics data is aggregated and anonymized whenever possible

• Personal identifying information is not shared with third-party analytics providers except as described in our Privacy Policy

• Users can opt out of certain non-essential analytics tracking through app settings

• We comply with applicable privacy laws regarding analytics and tracking, including CCPA and state privacy laws as described in our Privacy Policy

• For complete information about data collection and your rights, see our Privacy Policy (referenced in Section 9)

18.4 Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance user experience and platform functionality

• Essential cookies required for platform operation cannot be disabled

• Analytics and preference cookies can be managed through browser settings or in-app preferences

• Third-party cookies from our service providers (including Stripe and analytics providers) are subject to their respective privacy policies

19. ACCOUNT SUSPENSION AND PLATFORM ABUSE

19.1 Grounds for Account Suspension

Seat Connect, LLC reserves the right to suspend or terminate accounts for any of the following reasons (this list is illustrative, not exhaustive):

• Violation of these Terms and Conditions

• Fraudulent activity or attempted fraud (as detailed in Sections 11.7 and 16)

• Repeated failure to complete transactions as a seller (see Section 13.3)

• Harassment or inappropriate behavior toward other users (see Section 17.2)

• Providing false or misleading information during registration or verification

• Attempting to circumvent platform fees, policies, or security measures

• Creating multiple accounts to evade restrictions or abuse platform features

• Engaging in price manipulation, market manipulation, or coordinated inauthentic behavior

• Circumventing automated fraud detection systems

• Filing false disputes or chargebacks (see Section 16.6)

• Violation of applicable laws or regulations

• Misrepresentation of age - automatic termination for users under 18 (see Section 3.4)

• Listing prohibited ticket types (see Section 11.2)

• Violation of digital ticket requirements (see Section 12)

19.2 Suspension Process

Investigation and Due Process:

• Minor violations may result in a warning before suspension

• Serious violations may result in immediate temporary suspension pending investigation

• Users will be notified of suspension reasons via email when possible and appropriate

• Investigation typically completed within 5-10 business days for standard cases

Types of Suspensions:

• Temporary suspensions may be issued for minor or first-time violations with opportunity for appeal

• Permanent bans may be issued for serious violations, repeated offenses, or fraud

• Listing restrictions may be applied as an alternative to full account suspension

Consequences of Suspension:

• Suspended users lose access to all platform features and services

• Pending transactions may be cancelled at our discretion, with buyers receiving full refunds

• Pending seller payouts may be held or forfeited depending on the nature of the violation

• Outstanding financial obligations (including chargebacks and penalties) survive account suspension

• Appeals process available for users who believe suspension was in error - contact support@seatconnect.com

19.3 Automated Enforcement

• Automated systems may temporarily restrict accounts pending human review

• Machine learning algorithms help detect and prevent platform abuse in real-time (see Section 16.4)

• Users have the right to request human review of automated enforcement actions within 30 days

• Emergency security measures may be implemented without prior notice when necessary to protect the platform or users

• Automated decisions affecting account status will be reviewed by human staff upon request

19.4 Reinstatement

• Users with temporary suspensions may be reinstated after the suspension period if they agree to comply with platform rules

• Permanently banned users are generally not eligible for reinstatement

• Reinstatement decisions are made at Seat Connect's sole discretion

• Previously suspended users may be subject to enhanced monitoring upon reinstatement

20. CUSTOMER SUPPORT AND RESPONSE TIMES

20.1 Support Availability

• Business Hours: Monday through Sunday, 6:00 AM - 9:00 PM Pacific Time

• Standard Response Time: We strive to respond to standard inquiries within 24 hours during business hours

• Event Day Support: Priority response within 2-4 hours for active transactions on event day

• Dispute Resolution: Disputes are investigated and resolved within 3-5 business days for standard cases, or 24-48 hours for time-sensitive matters (see Section 15.3)

Contact Methods:

• In-app messaging (preferred for transaction-related issues)

• Email: support@seatconnect.com

• Website contact form at seatconnect.com

20.2 Support Services

• Transaction assistance and troubleshooting

• Account verification and technical issues

• Dispute resolution and mediation between buyers and sellers

• Platform guidance and user education

• Emergency event-day support for active transactions

• Appeals process for automated decisions and account suspensions

• Assistance with Stripe Connect verification issues (note: Stripe account issues must be resolved directly with Stripe)

20.3 Outside Business Hours

• Messages received outside business hours will be responded to within 24 hours of the next business day opening

• Urgent event-day issues may receive expedited response based on staff availability

• Automated responses will acknowledge receipt of inquiries immediately

• For emergencies on event day, include 'URGENT - EVENT TODAY' in your message subject line

20.4 Support Limitations

• Customer support cannot override Stripe Connect's verification requirements or decisions

• We cannot guarantee specific outcomes for disputes - decisions are made based on available evidence

• Support for international users may be limited due to time zone differences (see Section 31.2)

• We cannot provide legal, tax, or financial advice - consult qualified professionals for such matters

21. DATA SECURITY AND PLATFORM RELIABILITY

21.1 Security Measures

• We implement industry-standard security measures to protect user data, including encryption in transit and at rest

• All payment processing is handled by PCI-DSS compliant Stripe Connect (see Section 10.1)

• User communications are encrypted and may be monitored for safety and fraud prevention

• We regularly update security protocols to address emerging threats

• Multi-factor authentication options available for enhanced account security

• Regular security audits and vulnerability testing are conducted

• Role-based access controls limit employee access to user data

21.2 Platform Availability

• We strive for high uptime but cannot guarantee uninterrupted service

• Scheduled maintenance will be announced in advance when possible through in-app notifications or email

• Emergency maintenance may occur without notice for security purposes

• We are not liable for losses resulting from temporary service interruptions (see Section 23)

• Third-party platform outages (Ticketmaster, Stripe, etc.) are beyond our control

21.3 Data Breach Response

In the event of a data breach affecting user personal information:

• Affected users will be notified within 72 hours of breach confirmation, as required by applicable law

• Notification will include: description of the breach, types of data affected, steps we are taking, and recommended protective actions

• We will cooperate with law enforcement and regulatory authorities as required

• Ongoing monitoring and additional security measures will be implemented

• For more information about our data protection practices, see our Privacy Policy

21.4 User Security Responsibilities

• Users are responsible for maintaining the security of their account credentials

• Do not share your password or allow others to access your account

• Enable multi-factor authentication when available

• Report any suspected unauthorized access immediately to support@seatconnect.com

• Seat Connect will never ask for your password via email or phone

22. INTERNATIONAL COMPLIANCE AND DATA TRANSFERS

22.1 Cross-Border Data Transfers

• Seat Connect, LLC is based in the United States, and user data is primarily stored and processed in the United States

• By using the platform, international users consent to the transfer of their data to the United States

• We implement appropriate safeguards for international data transfers as required by applicable law

• For users in the European Economic Area (EEA), UK, or Switzerland, we rely on standard contractual clauses or other approved transfer mechanisms

• Regional privacy requirements are addressed through our Privacy Policy (see Section 9)

22.2 International User Access

As described in Section 31.1 and 31.2:

• Platform services are optimized for US-based users

• International users may access the platform and purchase tickets for US events

• Stripe Connect must support payment processing in the user's country

• All transactions are processed in US dollars

• Customer support hours are US-based (Pacific Time)

• International users are responsible for compliance with their local laws

22.3 Legal Compliance

• We comply with applicable laws in jurisdictions where we operate

• Users must comply with local ticket resale laws and regulations in their jurisdiction

• Anti-scalping laws and regulations are the responsibility of individual users to understand and follow

• We reserve the right to restrict service in certain jurisdictions based on legal requirements or risk assessment

• Users are responsible for any tax obligations in their jurisdiction (see Section 10.6)

22.4 Government and Legal Requests

• We may disclose user information when required by law, subpoena, court order, or government request

• We will notify users of such requests when legally permitted to do so

• We may challenge requests we believe are overly broad or legally deficient

• For more information, see our Privacy Policy

23. DISCLAIMERS

23.1 'As Is' and 'As Available' Disclaimer

THE APP AND ALL SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy, reliability, or completeness of content

• Uninterrupted, timely, secure, or error-free operation

• That defects will be corrected

• That the platform is free of viruses or harmful components

23.2 Marketplace Disclaimer

AS A MARKETPLACE PLATFORM, SEAT CONNECT, LLC DOES NOT:

• Sell, own, hold, or transfer any tickets - all tickets are listed by individual sellers

• Guarantee the authenticity, validity, or quality of tickets listed on the platform

• Guarantee that sellers will complete ticket transfers

• Guarantee entry to any event or venue

• Control the actions, conduct, or reliability of any user

• Verify the accuracy of user-provided information beyond our stated verification processes (see Section 3)

All transactions are between individual buyers and sellers. Seat Connect facilitates connections and provides the BuyerTrust Guarantee (see Section 15) but is not a party to the underlying ticket sale. As stated in Section 11.1, we are not affiliated with or endorsed by any venues, teams, artists, or primary ticket sellers.

23.3 Third-Party Platform Disclaimer

Seat Connect relies on third-party platforms for ticket transfers and payment processing. We disclaim all liability for:

• Technical failures, outages, or errors of Ticketmaster, venue apps, or other official ticketing platforms

• Changes to third-party platform policies, procedures, or transfer restrictions

• Third-party platform's refusal to process transfers for any reason

• Stripe Connect outages, errors, or policy changes affecting payment processing

• Data breaches or security incidents at third-party platforms

• Any actions taken by third-party platforms regarding user accounts

As stated in Section 11.3, sellers are responsible for completing transfers despite third-party technical issues, and platform outages do not extend transfer deadlines.

23.4 No Professional Advice

Nothing on the Seat Connect platform constitutes legal, financial, tax, or professional advice. Users should consult qualified professionals regarding:

• Tax obligations related to ticket sales (see Section 10.6 regarding 1099-K reporting)

• Legal compliance with local ticket resale laws

• Financial decisions regarding ticket purchases or sales

• Any other matters requiring professional expertise

23.5 Event and Venue Disclaimer

As detailed in Section 31.1, Seat Connect is not responsible for:

• Event cancellations, postponements, or schedule changes (see Section 11.5 for our policy)

• Venue policies, rules, entry requirements, or accessibility

• Any incidents occurring at event venues

• Changes to events after ticket purchase

24. LIMITATION OF LIABILITY

24.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SEAT CONNECT, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, data, goodwill, or other intangible losses

• Cost of procuring substitute tickets or services

• Damages resulting from unauthorized access to or alteration of your data

• Damages resulting from statements or conduct of any third party on the platform

• Damages resulting from any third-party platform failures (Ticketmaster, Stripe, etc.)

• Any other damages arising out of or related to your use of the platform

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF SEAT CONNECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

24.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF SEAT CONNECT, LLC FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

• One Hundred Dollars ($100.00), OR

• The total amount of fees paid by you to Seat Connect during the twelve (12) months immediately preceding the event giving rise to the claim

This cap applies to all claims in the aggregate, not per claim.

24.3 Exceptions to Limitation

The limitations in this Section 24 do not apply to:

• Seat Connect's obligations under the BuyerTrust Guarantee for eligible claims (see Section 15)

• Refunds for cancelled events as described in Section 11.5

• Claims arising from Seat Connect's gross negligence or willful misconduct

• Any liability that cannot be excluded or limited under applicable law

24.4 Basis of the Bargain

You acknowledge and agree that Seat Connect has offered its products and services, set its prices, and entered into these Terms in reliance upon the warranty disclaimers and limitations of liability set forth herein. These disclaimers and limitations reflect a reasonable and fair allocation of risk between you and Seat Connect, and form an essential basis of the bargain between you and Seat Connect. Seat Connect would not be able to provide the platform on an economically reasonable basis without these limitations.

24.5 State Law Variations

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages. If you reside in such a jurisdiction, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights. In such jurisdictions, Seat Connect's liability is limited to the maximum extent permitted by applicable law.

24.6 Automated Decision Making

As described in Section 7 and Section 16.4, we use automated systems for fraud detection, content moderation, and platform operations. We are not liable for damages resulting from automated decision making, provided that:

• Users have the right to request human review of significant automated decisions affecting their accounts

• We maintain reasonable safeguards against errors in automated systems

• We provide a mechanism to challenge automated decisions (contact support@seatconnect.com)

END OF SECTIONS 17-24

Version 1.0 - September 2025

Seat Connect, LLC | Las Vegas, Nevada | support@seatconnect.com

25. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your use of the App

• Violation of these Terms

• Your ticket transactions

• Violation of applicable laws or third-party rights

• Misuse of automated systems or platform features

• Failure to comply with age requirements or verification obligations

26. TERMINATION

26.1 Termination Rights

• We may terminate or suspend your access to the App at any time, with or without cause

• You may terminate your account at any time by accessing the account deletion option in the app settings

• Account Deletion Process: Users can delete their accounts directly through the settings page within the app

• Pending Transactions Upon Deletion: All pending transactions will be cancelled immediately upon account deletion, and all affected buyers will be notified of the cancellation and issued full refunds

• Upon termination, your license to use the App ends immediately

• Sections that by their nature should survive termination will remain in effect

26.2 Effect of Termination

• Terminated users lose access to all platform features and services

• Pending transactions may be cancelled at our discretion

• Account data may be retained as required by law or for business purposes

• Outstanding financial obligations survive account termination

27. UPDATES AND CHANGES

27.1 App Updates and Platform Changes

• We may update the App from time to time to improve functionality or security

• Updates may include new features, bug fixes, or security enhancements

• Some updates may be required for continued app functionality

• Users are responsible for maintaining current app versions

• Platform Modifications: Seat Connect reserves the right to make changes to the platform, features, functionality, or user interface at any time as we see fit, with or without notice to users

27.2 Terms Updates

• We may modify these Terms at any time by posting updated Terms

• Continued use of the App after changes constitutes acceptance of new Terms

• We will notify users of material changes through the App or email

• Users who do not agree to updated Terms must discontinue use of the App

28. GOVERNING LAW AND DISPUTE RESOLUTION

28.1 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Nevada, United States. All disputes arising under these Terms will be resolved in Nevada state or federal courts located in Las Vegas, Nevada. You consent to the exclusive jurisdiction and venue of these courts.

28.2 Required Internal Dispute Resolution

Mandatory 30-Day Resolution Period:

• Before initiating any legal action, all disputes must first go through our internal customer support resolution process

• Disputes must be submitted in writing to support@seatconnect.com with detailed description of the issue and specific facts

• Include your account information, transaction details, and requested relief

• We will work in good faith to investigate and resolve disputes within 30 days of receiving complete information

• Customer Support and Management Review: All disputes will receive customer support assistance and management review to help resolve the issue, regardless of transaction amount

28.5 Class Action Waiver and Individual Disputes

Individual Disputes Only:

• All disputes must be brought individually, not as class actions, collective actions, or representative proceedings

• No consolidation of multiple user disputes without written consent of all parties

• No representative actions on behalf of other users or groups of users

• Each user must bring their own individual claim

• This waiver applies regardless of the theory of liability or type of claim

Opt-Out Rights:

• You may opt out of this class action waiver within 30 days of accepting these Terms

• All users accept these Terms upon account creation, so the 30-day period begins at account creation

• Send written notice to: support@seatconnect.com

• Include your full name, account email address, and clear statement that you wish to opt out of the class action waiver

• Opt-out only affects class action restrictions; all other terms remain in full effect

• Users who opt out retain all individual dispute resolution procedures

28.6 Limitation Period and Statute of Limitations

Time Limits for Legal Action:

• All legal actions must be commenced within three (3) years after the cause of action arises

• Causes of action arise when the user knows or should have known of the facts giving rise to the dispute

• The 3-year limitation period is tolled (paused) during the mandatory 30-day internal dispute resolution process

• Emergency and injunctive relief claims may be filed immediately when circumstances require

29. APP STORE AND GOOGLE PLAY COMPLIANCE

29.1 Apple App Store

• These Terms are between you and our Company, not Apple Inc.

• Apple is not responsible for the App or its content

• Apple has no obligation to provide maintenance or support for the App

• In case of any failure to conform to warranty, you may notify Apple for a refund

• Apple is not responsible for addressing any claims relating to the App

29.2 Google Play Store

• These Terms are between you and our Company, not Google Inc.

• Google is not responsible for the App or its content

• Google has no obligation to provide maintenance or support for the App

30. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable while preserving their intent.

31. ADDITIONAL PROVISIONS

31.1 Venue and Partner Independence and Geographic Restrictions

Platform Independence: Seat Connect, LLC is an independent ticket resale marketplace platform. We are not affiliated with, endorsed by, sponsored by, or partnered with any venues, sports teams, artists, promoters, or primary ticket sellers. Our platform facilitates transactions between individual users and does not represent any official ticket outlet.

Geographic Listing Restrictions:

• Listings are restricted to events within the United States only

• International event listings are strictly prohibited

• Seat Connect does not support ticket transfers for events outside the United States

31.3 Age Restrictions

This App is intended for users 18 years and older only. We do not knowingly collect personal information from users under 18. Users who misrepresent their age will have their accounts immediately terminated.

31.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, public health emergencies, government actions, or technical failures of third-party systems.

31.6 Entire Agreement

These Terms, together with Part II (End User License Agreement) and our Privacy Policy, constitute the entire agreement between you and Seat Connect, LLC regarding your use of the App and supersede all prior agreements and understandings.

32. CONTACT INFORMATION

If you have questions about these Terms, please contact us at:

Seat Connect, LLC

• Email: support@seatconnect.com

• Support: support@seatconnect.com

• Privacy Inquiries: support@seatconnect.com

• Legal Opt-Out: support@seatconnect.com

• Address: Las Vegas, Nevada, United States

END OF PART I - TERMS AND CONDITIONS

PART II

END USER LICENSE AGREEMENT

1. DEFINITIONS

For purposes of this End User License Agreement, the following definitions apply:

"App" or "Application" means the Seat Connect mobile software application, including all updates, upgrades, modifications, and related documentation.

"Content" means all text, graphics, images, data, software, and other materials available through the App.

"Device" means any smartphone, tablet, or other mobile device on which you install or access the App.

"Platform" means the ticket resale marketplace services provided through the App.

"Services" means all features, functions, and capabilities provided through the App.

"User Content" means any content, including but not limited to posts, comments, photos, reviews, and messages that you create, upload, or share through the App.

2. LICENSE GRANT

2.1 Grant of License

Subject to your compliance with this Agreement and all applicable laws, Seat Connect, LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on compatible Devices that you own or control, solely for your personal, non-commercial use.

2.2 Scope of License

This license allows you to:

• Download and install the App on compatible Devices

• Access and use the App's features and Services as intended

• Create an account and participate in the Platform's marketplace

• Receive updates and upgrades to the App as they become available

• Use social and community features within the App

2.3 License Restrictions

You may NOT:

• Copy, modify, adapt, translate, or create derivative works of the App

• Reverse engineer, disassemble, decompile, or attempt to derive the source code of the App

• Remove, alter, or obscure any proprietary notices, labels, or marks

• Distribute, sublicense, lease, rent, loan, or otherwise transfer the App to any third party

• Use the App for any commercial purpose without prior written consent

• Use automated systems, bots, or scripts to access or interact with the App

• Circumvent, disable, or interfere with security features of the App

• Use the App in any manner that could damage, disable, or impair its functionality

• Access the App through any technology other than the interfaces provided by Seat Connect

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Ownership

The App and all Content, features, and functionality (including but not limited to all information, software, code, text, displays, images, video, audio, design, selection, and arrangement) are owned by Seat Connect, LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

3.2 Trademarks

"Seat Connect," the Seat Connect logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Seat Connect, LLC. You may not use such marks without our prior written permission.

3.3 Reservation of Rights

All rights not expressly granted to you in this Agreement are reserved by Seat Connect, LLC. No license or right is granted to you by implication, estoppel, or otherwise except for the licenses and rights expressly set forth herein.

4. USER CONTENT AND CONDUCT

4.1 User Content License

By submitting, posting, or displaying User Content through the App, you grant Seat Connect, LLC a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content solely for the purpose of operating and improving the App and Services.

4.2 User Representations

You represent and warrant that:

• You own or have the necessary rights to submit your User Content

• Your User Content does not violate any third-party rights

• Your User Content complies with our Terms and Conditions and community guidelines

• You are solely responsible for the accuracy and legality of your User Content

5. DISCLAIMERS AND LIMITATIONS

5.1 "As Is" Disclaimer

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Seat Connect, LLC does not warrant that the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

5.2 Marketplace Disclaimer

Seat Connect, LLC operates solely as a marketplace platform connecting ticket buyers and sellers. We do not:

• Sell, own, or provide any tickets listed on the Platform

• Guarantee the authenticity, validity, or quality of tickets

• Have any affiliation with venues, teams, artists, or primary ticket sellers

• Control or guarantee the conduct of any user

5.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SEAT CONNECT, LLC, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of or inability to use the App, regardless of the theory of liability.

5.4 Cap on Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

6. TERMINATION

6.1 Termination by You

You may terminate this license at any time by deleting the App from your Device and discontinuing all use. Account deletion can be completed through the settings page within the App.

6.2 Termination by Us

Seat Connect, LLC may terminate or suspend your license and access to the App at any time, with or without cause, and with or without notice.

6.3 Effect of Termination

Upon termination of this license:

• All rights granted to you under this Agreement will immediately cease

• You must immediately stop using the App and delete all copies from your Devices

• We may delete your account data subject to legal retention requirements

• Outstanding financial obligations survive termination

6.4 Survival

The following sections shall survive termination: Definitions, Intellectual Property Rights, Disclaimers and Limitations, Indemnification, Governing Law and Dispute Resolution, and any other provisions that by their nature should survive.

7. EXPORT COMPLIANCE

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control.

8. GENERAL PROVISIONS

8.1 Entire Agreement

This Agreement (comprising Part I - Terms and Conditions and Part II - End User License Agreement), together with our Privacy Policy, constitutes the entire agreement between you and Seat Connect, LLC regarding your use of the App.

8.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent.

8.3 Waiver

No waiver of any term or condition of this Agreement shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

8.4 Assignment

You may not assign or transfer this Agreement or your rights hereunder without our prior written consent. We may assign this Agreement at any time without notice to you.

ACKNOWLEDGMENT AND ACCEPTANCE

BY DOWNLOADING, INSTALLING, OR USING THE SEAT CONNECT APP, YOU ACKNOWLEDGE THAT:

• You have read and understood this entire Agreement (Part I - Terms and Conditions and Part II - End User License Agreement)

• You are at least 18 years of age

• You agree to be bound by all terms and conditions set forth herein

• You have reviewed and agree to our Privacy Policy

• You understand the Order of Precedence: Terms and Conditions take precedence over this EULA, which takes precedence over the Privacy Policy (except for data protection matters)

• You have the legal capacity to enter into this binding Agreement

END OF TERMS AND CONDITIONS & END USER LICENSE AGREEMENT

Version 1.0 | Last Updated: September 2025

© 2025 Seat Connect, LLC. All Rights Reserved.

Las Vegas, Nevada, United States

support@seatconnect.com