Seat Connect: Terms and Conditions & Privacy Policy

Terms and Conditions

Last Updated: June 23, 2025

1. Acceptance of Terms

By downloading, accessing, or using Seat Connect (the "App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

2. Description of Service

Seat Connect, LLC is a mobile application that operates as a ticket resale marketplace platform connecting individual ticket buyers and sellers. Seat Connect, LLC does NOT sell tickets directly and does not own or provide any tickets listed on the platform. All tickets are posted by individual users who wish to resell their tickets.

Important Disclaimer: Seat Connect, LLC is an independent ticket resale marketplace and is NOT affiliated with, endorsed by, or partnered with any venues, teams, artists, promoters, or primary ticket sellers including but not limited to Allegiant Stadium, the Las Vegas Raiders, Ticketmaster, or any other venue or organization. Our initial launch focuses on events at Allegiant Stadium in Las Vegas, Nevada, but we maintain no business relationship with the venue or its tenants. As we expand to additional venues, this same independence applies to all locations.

The App is provided by Seat Connect, LLC ("Company," "we," "us," or "our").

3. Eligibility and Age Verification

3.1 General Age Requirements

• You must be at least 13 years old to use this App and create an account

• If you are under 18, you represent that you have your parent's or guardian's permission to use the App and that they have agreed to these Terms on your behalf

3.2 Transaction Age Requirements

• You must be 18 years or older to buy or sell tickets on the platform

• Users under 18 cannot engage in any financial transactions, including:

  • Purchasing tickets from other users

  • Listing or selling tickets to other users

  • Processing payments or receiving payouts

  • Participating in the marketplace transaction features

• Users under 18 may browse listings and use non-transactional features only

3.3 Age Verification Process

• Honor System: Users represent and warrant they meet age requirements when creating accounts and engaging in transactions

• Optional ID Verification: Government-issued ID verification only required for optional Verified Buyer/Seller Programs

• Fraud Prevention: We may request age verification if we suspect fraudulent activity or false age representation

• High-Value Transactions: ID verification may be required for transactions exceeding $2,500 for fraud prevention purposes

• Users suspected of misrepresenting their age will have transaction features suspended pending verification

• If we discover a user conducting transactions while under 18, their account will be immediately suspended

3.4 Parental Consent and Control for Minors (13-17)

• Parents have the right to review, modify, or delete their minor child's account

• Parents may contact us to discuss their child's account activity

• We may request additional documentation to verify parental relationships

• Parents can restrict certain features for their minor child's account

• Minors (13-17) are limited to browsing and non-financial platform features only

4. User Accounts and Registration

4.1 Account Requirements

• You may download and casually browse the App without creating an account

• Account creation is required to perform any of the following actions:

  • Purchasing tickets (18+ only)

  • Selling or listing tickets (18+ only)

  • Messaging other users

  • Commenting on or joining community pages within the App

  • Any other interactive or transactional features

• Financial transactions (buying/selling) require users to be 18 years or older

• Age verification through ID is only required for optional Verified Buyer/Seller Programs

• When you attempt to perform any of these actions, you will be prompted to create an account

• Users represent they meet all age requirements when engaging in transactions

4.2 Account Security and Verification

• Account creation helps us verify legitimate users and prevent bots and fraudulent activity

• You are responsible for maintaining the confidentiality of your account credentials

• You are responsible for all activities that occur under your account

• You must provide accurate and complete information when creating your account, including valid contact information

• For transactions, you must provide valid payment information

• You must notify us immediately of any unauthorized use of your account

• We reserve the right to suspend or terminate accounts that provide false or misleading information

• We may require additional verification for certain account activities

4.3 Biometric Authentication

• Optional biometric authentication (Face ID, Touch ID) may be available for enhanced security

• Biometric data is processed locally on your device and not stored by Seat Connect

• You may disable biometric authentication at any time

• Alternative authentication methods are always available

5. Mobile App Permissions and Device Access

5.1 Required Permissions

• Network Access: Essential for app connectivity and transaction processing

• Device Storage: Required for app functionality and data storage

• Push Notifications: Necessary for transaction updates and security alerts

5.2 Optional Permissions

• Camera Access: For document verification and profile photos

• Photo Library: For uploading verification documents and profile images

• Location Services: For enhanced fraud protection and local event discovery

• Biometric Authentication: For secure app access (Face ID, Touch ID)

5.3 Permission Management

• All permissions can be managed through your device settings

• App functionality may be limited if certain permissions are denied

• You will be prompted before we access sensitive device features

• Permissions can be revoked at any time without account penalty

6. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable laws

• Interfere with or disrupt the App's functionality or servers

• Attempt to gain unauthorized access to the App or other users' accounts

• Upload, transmit, or distribute malicious code or content

• Harass, abuse, or harm other users

• Violate any third-party rights, including intellectual property rights

• Use the App to spam or send unsolicited communications

• List or sell tickets you do not legally own or have the right to sell

• Engage in price manipulation or fraudulent pricing practices

• Share personal contact information with other users outside the platform

• Attempt to circumvent automated fraud detection systems

• Create multiple accounts to evade restrictions or penalties

7. Automated Systems and Algorithmic Processing

7.1 Automated Decision Making

• We use automated systems for fraud detection and prevention

• Algorithmic processing may affect account verification, transaction approval, and content moderation

• Machine learning algorithms assess user behavior and transaction patterns

• Search results and recommendations are generated through algorithmic processing

7.2 User Rights Regarding Automated Decisions

• You have the right to request human review of automated decisions affecting your account

• You may appeal automated account suspensions or transaction blocks

• You can request explanations for algorithmic decisions that impact your user experience

• Contact customer support to exercise these rights

7.3 Automated Content Management

• Automated systems may filter inappropriate content and listings

• Duplicate listings may be automatically detected and removed

• Price monitoring algorithms help ensure compliance with applicable laws

• Customer support tickets are automatically routed using machine learning

8. Content and Intellectual Property

8.1 Your Content

• You retain ownership of any content you submit or upload to the App

• By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and distribute your content in connection with the App

• You represent that you own or have the necessary rights to submit your content

8.2 Our Content

• The App and its content are protected by copyright, trademark, and other intellectual property laws

• We grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes

• You may not copy, modify, distribute, or create derivative works of our content

9. Privacy Policy and Data Protection

9.1 Privacy Commitment

• Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information

• By using the App, you consent to our Privacy Policy

• We implement industry-standard security measures to protect your data

9.2 Data Security Breach Notification

• In the event of a data security breach, we will notify affected users within 72 hours of discovery

• Notifications will include the nature of the breach and recommended protective actions

• We will cooperate with law enforcement and regulatory authorities as required

9.3 Data Retention and Deletion

• We retain your data in accordance with our Privacy Policy and applicable laws

• You may request deletion of your account and associated data

• Some information may be retained for legal compliance and transaction records

• Transaction data may be retained for tax reporting purposes

10. Payment Processing, Fees, and Commissions

10.1 Payment Processing

• All payments are processed through Stripe Connect, our third-party payment processor

• By using the App, you agree to Stripe's Terms of Service and Privacy Policy

• Important: Stripe Connect handles all payment processing, including credit card transactions and payouts to sellers

• You acknowledge that Stripe may collect and process your payment information independently

• Any changes to Stripe's fees or policies will be governed by Stripe's terms, not Seat Connect's terms

10.2 Buyer Fees

• Buyers pay no additional fees beyond the ticket price listed by the seller

• All payment processing fees are included in our commission structure

10.3 Seller Fees and Commission

• Sellers are charged a 10% commission on the total sale price of each successfully completed transaction

• This 10% commission includes:

  • Seat Connect's service fee

  • Stripe Connect processing fees (2.9% + $0.30 per successful transaction)

• The commission is automatically deducted from the seller's payout

• Sellers receive the ticket sale price minus the 10% commission

• Commission is only charged on completed, successful transactions

10.4 Payout Schedule

• Seller payouts are processed within 72 hours after the buyer confirms receipt of tickets through both the official ticketing platform AND the Seat Connect platform

• Two-step confirmation required: (1) Buyer accepts transfer through venue's official app, (2) Buyer confirms receipt on Seat Connect

• Sellers will not receive payout until BOTH confirmations are complete

• If buyer does not confirm receipt on Seat Connect platform, payout will be processed automatically 24 hours after the event start time

• Payouts are processed through Stripe Connect to your designated bank account

• Payout timing to your bank account may vary based on your bank's processing schedule (typically 1-3 business days after we initiate the payout)

10.5 Refunds and Disputes

• Refund policies are subject to our Refund Policy and Stripe's dispute resolution process

• In case of disputes, chargebacks, or refunds, sellers may be responsible for the full transaction amount plus any associated fees

11. Ticket Marketplace Policies

11.1 Ticket Authenticity and Seller Responsibility

• Seat Connect, LLC operates solely as a marketplace platform and does not sell, own, or provide any tickets

• All tickets are listed by individual users who are reselling their personal tickets

• Seat Connect, LLC is an independent resale marketplace with no affiliation to venues, teams, artists, or primary ticket sellers

• We are not affiliated with or endorsed by Allegiant Stadium, Las Vegas Raiders, Ticketmaster, or any venue operators

• Seat Connect, LLC does not guarantee the authenticity, validity, or quality of tickets listed on the platform

• Sellers are solely responsible for ensuring they have the legal right to sell their tickets

• Sellers must provide accurate descriptions and representations of their tickets

• Sellers warrant that their tickets are genuine, valid, and will provide admission to the stated event

• Seat Connect is not liable for invalid, fraudulent, or counterfeit tickets

• Users acknowledge that tickets may be subject to the original ticket issuer's terms and conditions

• As a resale marketplace, ticket prices may be above or below original face value

• Tickets listed may have transfer restrictions imposed by the original issuer that could affect validity

11.2 Prohibited Ticket Types

Sellers may not list:

• Stolen, counterfeit, or fraudulent tickets

• Tickets obtained through unauthorized means

• Tickets that violate the original issuer's transfer restrictions

• Season tickets or membership-based tickets where transfer is prohibited

• Tickets for events that have been cancelled or indefinitely postponed

11.3 Ticket Delivery and Transfer

• All ticket transfers occur through the venue's official ticketing platform, NOT through the Seat Connect app

• For events at Allegiant Stadium, all ticket transfers must be completed through the Ticketmaster platform

• Seat Connect, LLC does not store, hold, or transfer actual tickets - we facilitate the connection between buyers and sellers only

• Upon purchase confirmation, both buyers and sellers will receive detailed instructions for completing the transfer through the appropriate official platform

• Sellers must initiate the ticket transfer through the official ticketing platform as instructed

• Buyers must accept the ticket transfer through the official ticketing platform as instructed

• IMPORTANT: After completing the official platform transfer, BOTH parties must return to Seat Connect to confirm the transaction:

  • Sellers must confirm they have initiated and completed the transfer through the official platform

  • Buyers must confirm they have successfully received and accepted the tickets through the official platform

  • Transaction is not considered complete until BOTH confirmations are received on Seat Connect

• Both parties will have access to a transaction progress tracker showing the current status of the transfer process

• The progress tracker includes checkpoints for: Payment Confirmed, Transfer Instructions Sent, Transfer Initiated by Seller, Seller Confirms Transfer Complete, Transfer Accepted by Buyer, Buyer Confirms Receipt, Transaction Complete

• Final tickets for venue entry will reside in the official ticketing app, not in Seat Connect

• Sellers must complete the official platform transfer within 24 hours of receiving transfer instructions

• Buyers must accept the official platform transfer within 24 hours of receiving the transfer notification

• Buyers must confirm receipt on Seat Connect within 24 hours of accepting the transfer on the official platform

• Failure to complete transfers through the official platform may result in transaction cancellation and refund

• Seller payouts are processed only after buyer confirms receipt on Seat Connect platform

11.4 Event Cancellation and Postponement Policy

• If an event is officially cancelled by the event organizer, buyers are entitled to a full refund

• For postponed events, original tickets remain valid for the new date unless otherwise specified

• Refunds for cancelled events will be processed within 5-10 business days

• Seat Connect will make reasonable efforts to notify users of event changes

• If a seller cannot provide tickets due to event changes, they must immediately notify Seat Connect

• Commission fees may be reversed for cancelled event transactions

12. Digital Ticket Requirements

12.1 Digital-Only Platform

• Seat Connect, LLC exclusively supports digital ticket transactions to ensure security, authenticity, and seamless transfers

• Physical ticket transfers are strictly prohibited and not supported on our platform

12.2 Ticket Format Requirements

• All tickets must be digital: Only electronic tickets that can be transferred through official venue apps or platforms are permitted

• No physical tickets: Hard tickets, paper tickets, or any physical ticket formats cannot be listed or sold

• Digital transfer capability required: Tickets must be transferable through the venue's official digital ticketing system

12.3 Unsupported Venues and Events

• If a venue or event does not offer digital ticket transfers, transactions cannot take place on our platform

• Sellers cannot list tickets for events that only offer physical ticket delivery

• This policy is strictly enforced to prevent fraudulent activity and ensure buyer protection

12.4 Why Digital-Only

This policy exists to:

• Prevent fraudulent ticket activity

• Ensure secure ticket transfers through official channels

• Provide transaction tracking and verification

• Enable rapid dispute resolution

• Maintain platform security and user trust

13. Seller Requirements and Verification

13.1 Listing Requirements

Sellers must provide accurate and complete information about tickets including:

• Exact seat location and section

• Event date, time, and venue

• Any restrictions or special conditions

• Current market value representation

• Sellers may not create duplicate listings for the same tickets

• Listing information must be updated immediately if circumstances change

13.2 Seller Obligations

• Sellers must respond to buyer inquiries within 24 hours

• Sellers must honor all confirmed sales at the agreed price

• Sellers must complete ticket transfers through the venue's official ticketing platform as instructed

• Sellers must initiate transfers through the official platform within 24 hours of receiving instructions

• Sellers are responsible for ensuring their tickets are transferable through the official platform before listing

• Sellers must have active accounts with the venue's official ticketing platform to complete transfers

• Sellers are responsible for all taxes related to their sales

• High-volume sellers may be subject to additional verification requirements

• Sellers must maintain accurate contact information and payment details

• Sellers must follow the transaction progress checklist and complete all required steps in the official transfer process

13.3 Consequences for Seller Non-Delivery

To discourage non-delivery and protect buyers on our marketplace, sellers who fail to fulfill their orders face significant penalties:

Financial Penalty: Seat Connect, LLC reserves the right to charge the defaulting seller penalty fees to the highest extent permitted under applicable state laws and regulations. This fee may include:

• Cost of replacement tickets for the buyer (which can be substantially higher than the original sale price)

• Administrative fees and costs incurred to remedy the situation

• Additional penalties as permitted by law to deter future violations

Account Suspension or Ban: A seller who fails to deliver tickets may have their account suspended or permanently banned from the platform. We monitor seller performance and fulfillment rates to maintain marketplace integrity.

Additional Consequences:

• Forfeiture of any pending payouts or earnings

• Negative impact on seller rating and reputation

• Potential legal action for breach of contract in cases of significant damages

• Required reimbursement of buyer's additional costs incurred due to non-delivery

• Loss of access to all Seat Connect services and features

13.4 Seller Verification Program

Seat Connect, LLC offers a voluntary verification program to build trust and confidence in our marketplace:

Document Upload Verification:

• Sellers may upload their original purchase confirmation, contract, or invoice to verify ownership of tickets

• For Season Ticket Holders: Upload Personal Seat License (PSL) agreement or season ticket holder contract

• For Individual Purchases: Upload original ticket purchase receipts or confirmation emails

• For Corporate Accounts: Upload corporate ticket package agreements or bulk purchase documentation

• All uploaded documents are reviewed by our verification team within 48 hours

Verified Seller Badge:

• Sellers who successfully complete the verification process receive a "Verified Seller" badge displayed on their profile and listings

• The badge indicates that the seller has provided documentation proving their legitimate ownership of the tickets

• Verified status helps build buyer confidence and may result in faster sales

Verification Benefits:

• Enhanced credibility with potential buyers

• Priority customer support

• Reduced transaction restrictions

• Featured placement in search results (when applicable)

• Higher transaction limits

• Reduced verification requirements for future listings

Verification Requirements:

• Documents must clearly show the seller's name and ticket details

• Information must match the seller's account registration

• Documents must be legible and authentic

• Verification is event-specific and may need to be renewed for different events

13.5 Verified Buyer Program

Seat Connect, LLC offers an optional Verified Buyer Program that provides enhanced benefits and trust indicators:

Buyer Verification Process:

• Identity Verification: Upload government-issued photo ID (driver's license, passport, or state ID)

• Document Requirements: ID must be current, legible, and match account registration information

• Verification Review: All documents reviewed by our verification team within 48 hours

• Security: All ID documents are processed securely and deleted after verification completion

Verified Buyer Badge:

• Successfully verified buyers receive a "Verified Buyer" badge on their profile

• Badge indicates the buyer has completed identity verification

• Helps build seller confidence in transaction security

• Visible to sellers during transaction negotiations

Verified Buyer Benefits:

• Priority Customer Support: Expedited response times and dedicated support channels

• Enhanced Transaction Limits: Higher purchase limits and reduced restrictions

• Faster Transaction Processing: Reduced fraud screening delays

• Preferred Buyer Status: Sellers may prioritize verified buyers for high-demand tickets

• Reduced Verification Requirements: Streamlined process for future purchases

• Enhanced Dispute Resolution: Priority handling of transaction issues

• Advanced Features Access: Early access to new platform features and tools

• Transaction Fee Benefits: Potential fee reductions or promotional offers (when available)

Verification Requirements:

• Must be 18+ to participate in financial transactions and verification programs

• Voluntary Program: Must opt-in to participate in Verified Buyer Program

• Government-issued ID must be current and valid

• ID information must match account registration details

• One verification per person - duplicate accounts prohibited

• Verification status may be reviewed periodically for security purposes

Data Security for Verification:

• All verification documents processed through secure, encrypted systems

• Documents deleted within 30 days after verification completion

• Only verification status retained in account records

• No sharing of verification documents with third parties

• Compliance with all applicable privacy and data protection laws

13.6 Pricing Policies

• Sellers are responsible for complying with all applicable anti-scalping and ticket resale laws

• Sellers may set prices above or below the original face value of tickets

• Ticket pricing is determined solely by the seller based on market conditions and demand

• Seat Connect does not control, regulate, or guarantee ticket pricing

• Sellers may enable "OBO" (Or Best Offer) feature to allow buyers to submit offers below the listed price

• When OBO is enabled, buyers and sellers negotiate final pricing through the platform

• Final sale price is determined by mutual agreement between buyer and seller

• Seat Connect, LLC reserves the right to remove listings with suspected fraudulent pricing

• All prices must be listed in US dollars

13.7 Or Best Offer (OBO) Feature

• Sellers may choose to enable the OBO feature when listing tickets

• OBO allows buyers to submit offers below the listed asking price

• Sellers can accept, decline, or counter buyer offers

• All offer negotiations must occur through the platform

• Once an offer is accepted by the seller, it becomes a binding agreement

• Standard commission rates apply to the final agreed-upon sale price

• OBO negotiations must be completed before the event date

14. User Review and Rating System

14.1 Review System Overview

Seat Connect, LLC features a comprehensive review system that allows all users to rate and review each other after completed transactions. This system builds trust, accountability, and transparency within our marketplace community.

14.2 How Reviews Work

• Mutual Reviews: Both buyers and sellers can review each other after each completed transaction

• Rating Scale: Users are rated on a 5-star scale (1-5 stars) with optional written comments

• Review Categories: Reviews may include ratings for:

  • Communication responsiveness

  • Transaction accuracy

  • Timeliness of delivery/payment

  • Overall experience

• Review Timeline: Reviews can be submitted within 30 days after transaction completion

14.3 Review Guidelines

• Reviews must be honest, factual, and based on actual transaction experience

• Personal attacks, inappropriate language, or discriminatory comments are prohibited

• Reviews should focus on the transaction experience, not personal opinions unrelated to the service

• Users may not offer incentives for positive reviews or threaten negative reviews to influence behavior

• False or misleading reviews may result in account suspension

14.4 Review Display and Impact

• User ratings are prominently displayed on profiles and listings

• Average ratings are calculated from all completed transactions

• Written reviews are publicly visible (subject to content moderation)

• Higher-rated users may receive enhanced platform features or visibility

• Consistently low-rated users may face account restrictions

14.5 Review Moderation

• All reviews are subject to automated and manual moderation

• Inappropriate reviews will be removed and may result in account penalties

• Users can report problematic reviews for admin review

• Seat Connect reserves the right to remove reviews that violate our community guidelines

14.6 Building Trust Through Reviews

The review system serves to:

• Create accountability for both buyers and sellers

• Help users make informed decisions before transacting

• Build a reputation-based marketplace community

• Identify and address problematic user behavior

• Enhance overall platform safety and reliability

15. Buyer Protection and Responsibilities

15.1 Buyer Rights

• Right to receive valid tickets as described in the listing

• Right to full refund if tickets are not delivered as promised

• Right to customer support assistance with transaction issues during business hours

• Protection against fraudulent or invalid tickets through our resolution process

• Right to leave honest reviews about transaction experiences

15.2 Buyer Responsibilities

• Verify event details and ticket information before purchase

• Follow all transfer instructions to accept tickets through the venue's official ticketing platform

• Download and access the venue's official ticketing app (e.g., Ticketmaster app for Allegiant Stadium events)

• Accept ticket transfers through the official platform within the specified timeframe

• CRITICAL: Return to Seat Connect platform to confirm receipt of tickets after accepting transfer on official platform

• Buyers must confirm receipt on Seat Connect within 24 hours of accepting the transfer on the official platform

• Buyer confirmation on Seat Connect is required for seller payout - failure to confirm may delay transactions

• Contact customer support immediately if issues arise during the official transfer process

• Ensure you have the correct account information for the official ticketing platform

• Comply with venue policies and event terms and conditions as set by the venue and official ticketing partner

• Report any problems with the transfer process within 24 hours

• Understand that final ticket access for venue entry will be through the official ticketing app, not Seat Connect

15.3 Dispute Resolution Process

• Buyers must report transfer issues within 24 hours of problems arising in the official ticketing platform

• All disputes must be reported through the Seat Connect, LLC support system

• Issues with official platform transfers should be reported immediately to allow time for resolution

• Seat Connect, LLC will investigate disputes and coordinate with official ticketing platforms when necessary

• Resolution may include refunds, assistance with transfer completion, or other remedies

• Users acknowledge that final ticket transfer completion depends on the venue's official ticketing system

• Burden of Proof: Buyers claiming non-delivery must provide evidence that transfer was not completed through official platforms

• Screenshots, confirmation numbers, or platform correspondence required for dispute claims

• Seat Connect may independently verify transfer status through official ticketing platforms

• False dispute claims will result in account penalties and potential legal action

16. Buyer Fraud Prevention and Penalties

16.1 Prohibited Buyer Activities

Buyers are strictly prohibited from:

• Using stolen, fraudulent, or unauthorized payment methods

• Initiating chargebacks or payment disputes for successfully delivered tickets

• Falsely claiming non-receipt of tickets after accepting transfers through official platforms

• Creating multiple accounts to circumvent restrictions or abuse refund policies

• Submitting false reviews or ratings to manipulate seller reputations

• Providing false identity or age information during account creation

• Reselling tickets purchased through our platform without proper listing

• Using the platform to conduct transactions outside of our system

• Engaging in any form of payment fraud or identity theft

16.2 Buyer Verification and Monitoring

• We reserve the right to verify buyer identity and payment methods at any time

• Suspicious purchase patterns may trigger additional verification requirements

• We monitor transfer completion through official ticketing platforms using available APIs

• Payment methods may be verified through our payment processor and fraud prevention services

• Account activity is continuously monitored for fraud indicators using automated systems

• High-value transactions may require government-issued ID verification

• Phone number and email verification required for all accounts

• We may request additional documentation to verify account authenticity

16.3 Enhanced Identity Verification

Account Verification Requirements:

• Basic Accounts: Phone number and email verification required for all users

• Age Verification: Users represent they meet age requirements; ID verification not required unless participating in optional verification programs

• Optional ID Verification: Government-issued ID verification available for users who want to join the Verified Buyer/Seller Programs

• High-Value Transactions: ID verification may be required for transactions exceeding $1,000 for fraud prevention

• Fraud Prevention: ID verification may be requested if suspicious activity detected

• Payment method verification through micro-transactions when necessary

• Device fingerprinting and IP address monitoring for security

Verification Benefits:

• Verified Buyers: Priority support, higher transaction limits, preferred buyer status, reduced fraud screening

• Verified Sellers: Enhanced credibility, priority support, featured listings, higher transaction limits

• Faster dispute resolution processing

• Access to premium platform features

• Reduced verification requirements for future transactions

16.4 Transaction Monitoring and Fraud Detection

Automated Fraud Detection Systems:

• Machine learning algorithms analyze purchase patterns and user behavior

• Real-time payment fraud screening through third-party services

• Velocity checks on account creation, purchasing, and payment methods

• Cross-platform fraud database checking

• Suspicious activity alerts and automatic risk assessment

Monitoring Activities:

• Multiple account detection and prevention

• Unusual purchase pattern identification

• Payment method fraud screening

• Geographic and device inconsistency detection

• Integration with law enforcement fraud databases where legally permitted

16.5 Ticket Delivery Verification Protocol

Transfer Confirmation Requirements:

• Buyers must accept tickets through official ticketing platforms within specified timeframes (typically 24 hours)

• MANDATORY: Buyers must return to Seat Connect platform to confirm receipt within 24 hours of accepting transfer

• Sellers must confirm on Seat Connect that they have completed the transfer through official platforms

• Screenshot or confirmation number may be required for any dispute claims

• Independent verification through ticketing platform APIs when available

• Direct integration with official platforms to verify successful transfers

Two-Platform Confirmation Process:

1. Official Platform Transfer: Seller initiates transfer, buyer accepts through venue's official app

2. Seat Connect Confirmation: Both parties return to Seat Connect to confirm completion

3. Transaction Finalization: Only after both confirmations, seller receives payout

Evidence Standards:

• All transfer-related communications must be documented

• Official platform transfer histories will be used as primary evidence

• Seat Connect confirmation records serve as secondary verification

• Time-stamped confirmations required for dispute resolution

• Integration with venue systems for independent verification when possible

16.6 Consequences for Buyer Fraud

Buyers who engage in fraudulent activity face immediate and severe penalties:

Immediate Account Actions:

• Temporary or permanent account suspension pending investigation

• Loss of access to all platform features and services

• Forfeiture of any pending transactions or refunds

• Immediate termination of active transactions

Financial Penalties and Liability:

• Full liability for all costs incurred due to fraudulent activity

• Reimbursement of seller losses and platform administrative costs

• Responsibility for chargeback fees and payment processor penalties ($15-75 per chargeback)

• Legal action for damages exceeding transaction value

• Collection efforts for outstanding debts and penalties

• Potential civil liability for damages caused to other users

Legal and Law Enforcement Consequences:

• Fraudulent payment activity reported to appropriate law enforcement agencies

• Identity theft or payment fraud prosecuted to the full extent of law

• Cooperation with financial institutions on fraud investigations

• Credit bureau reporting for unpaid debts and penalties

• Potential criminal charges for fraud exceeding statutory thresholds

16.7 Chargeback and Dispute Abuse

Chargeback Abuse Penalties: Buyers who initiate chargebacks for successfully delivered tickets are liable for:

• Full transaction amount plus all associated chargeback fees

• Administrative costs for dispute resolution (minimum $50)

• Platform penalty fees up to $200 per fraudulent chargeback

• Immediate and permanent account termination

• Legal action for breach of contract and fraud

Evidence-Based Dispute Resolution:

• Evidence of successful ticket transfer through official platforms will be provided to payment processors

• Transfer confirmations, timestamps, and platform records will be used to contest fraudulent chargebacks

• Independent verification through venue partnerships when available

• Comprehensive documentation provided to financial institutions

Repeat Offender Consequences:

• Repeated chargeback abuse will result in permanent platform ban

• Information sharing with other marketplace platforms where legally permitted

• Blacklisting from future account creation

• Potential legal action for pattern of fraudulent behavior

16.8 Review System Fraud Prevention

Review Integrity Protection:

• Reviews must be based on actual transaction experience with documented proof

• False, retaliatory, or manipulated reviews will be removed immediately

• Account penalties for review manipulation or farming

• Users cannot threaten negative reviews to manipulate transaction outcomes

• AI-powered review analysis to detect fake or biased content

Review Abuse Consequences:

• Warning system for minor review policy violations

• Temporary review restrictions for moderate violations

• Permanent review ban for serious violations

• Account suspension for systematic review manipulation

• Legal action for defamatory or fraudulent reviews causing damages

17. Communication and Platform Rules

17.1 Platform Communication

• All transaction-related communication must occur through the App's messaging system

• Users may not share personal contact information (phone numbers, email, social media)

• Users may not attempt to conduct transactions outside the platform

• Inappropriate communication may result in account suspension

17.2 Privacy and Safety

• Users must respect other users' privacy and personal information

• Harassment, threatening behavior, or inappropriate conduct is prohibited

• Users may not use the platform to solicit other services or products

• All communications are subject to monitoring for safety and compliance purposes

17.3 Marketing Communications

• We may send transactional communications related to your account and transactions

• Promotional communications require your explicit consent

• You may opt out of marketing communications at any time

• Preference controls are available in your account settings

18. Analytics, Tracking, and Performance Monitoring

18.1 App Analytics and Performance

• We use analytics tools to monitor app performance, user experience, and technical issues

• Crash reporting services help us identify and resolve technical problems

• Usage analytics help us improve app functionality and user experience

• Performance monitoring ensures optimal app speed and reliability

18.2 User Behavior Analytics

• We analyze aggregated user behavior patterns to improve our marketplace

• Session tracking helps us understand user flow and optimize the app interface

• A/B testing may be conducted to improve features and user experience

• Conversion tracking helps us optimize the marketplace for better outcomes

18.3 Data Privacy in Analytics

• Analytics data is aggregated and anonymized whenever possible

• Personal identifying information is not shared with third-party analytics providers

• Users can opt out of certain analytics tracking through app settings

• All analytics practices comply with our Privacy Policy

19. Account Suspension and Platform Abuse

19.1 Grounds for Account Suspension

Seat Connect, LLC reserves the right to suspend or terminate accounts for:

• Violation of these Terms and Conditions

• Fraudulent activity or attempted fraud

• Repeated failure to complete transactions

• Harassment or inappropriate behavior toward other users

• Providing false or misleading information

• Attempting to circumvent platform fees or policies

• Creating multiple accounts to evade restrictions

• Engaging in price manipulation or market manipulation

• Circumventing automated fraud detection systems

• Violation of applicable laws or regulations

19.2 Suspension Process

• Temporary suspensions may be issued for minor violations with opportunity for appeal

• Permanent bans may be issued for serious violations or repeated offenses

• Users will be notified of suspension reasons via email when possible

• Suspended users forfeit access to platform features and pending transactions

• Outstanding financial obligations remain in effect after suspension

• Appeals process available for users who believe suspension was in error

19.3 Automated Enforcement

• Automated systems may temporarily restrict accounts pending human review

• Machine learning algorithms help detect and prevent platform abuse

• Users have the right to request human review of automated enforcement actions

• Emergency security measures may be implemented without prior notice

20. Customer Support and Response Times

20.1 Support Availability

• Business Hours: Monday through Sunday, 6:00 AM - 9:00 PM (Pacific Standard Time)

• Response Time: We strive to respond to all customer inquiries within 24 hours during business hours

• Contact Methods: Support available through in-app messaging, email (support@seatconnect.com), or through our website contact form

20.2 Support Services

• Transaction assistance and troubleshooting

• Account verification and technical issues

• Dispute resolution and mediation

• Platform guidance and user education

• Emergency event-day support for active transactions

• Appeals process for automated decisions

20.3 Outside Business Hours

• Messages received outside business hours will be responded to within 24 hours of the next business day opening

• Urgent event-day issues may receive expedited response based on availability

• Automated responses will acknowledge receipt of inquiries

21. Data Security and Platform Reliability

21.1 Security Measures

• We implement industry-standard security measures to protect user data

• All payment processing is handled by PCI-compliant third-party processors

• User communications are encrypted and monitored for safety

• We regularly update security protocols to address emerging threats

• Multi-factor authentication options available for enhanced account security

21.2 Platform Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service

• Scheduled maintenance will be announced in advance when possible

• Emergency maintenance may occur without notice for security purposes

• We are not liable for losses resulting from temporary service interruptions

21.3 Data Breach Response

• In the event of a data breach, affected users will be notified within 72 hours

• We will cooperate with law enforcement and regulatory authorities as required

• Clear instructions will be provided for protective actions users should take

• Ongoing monitoring and additional security measures will be implemented

22. International Compliance and Data Transfers

22.1 Cross-Border Operations

• Our services may be used by individuals in various jurisdictions

• Users are responsible for compliance with local laws and regulations

• We implement appropriate safeguards for international data transfers

• Regional privacy requirements are addressed through our Privacy Policy

22.2 Legal Compliance

• We comply with applicable laws in jurisdictions where we operate

• Users must comply with local ticket resale laws and regulations

• Anti-scalping laws and regulations are the responsibility of individual users

• We reserve the right to restrict service in certain jurisdictions

23. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE AUTHENTICITY, VALIDITY, OR QUALITY OF TICKETS LISTED ON THE PLATFORM.

WE DO NOT GUARANTEE THE ACCURACY OR RELIABILITY OF AUTOMATED SYSTEMS, ALGORITHMIC DECISIONS, OR THIRD-PARTY INTEGRATIONS. USERS ACKNOWLEDGE THAT TECHNICAL ISSUES, SERVICE INTERRUPTIONS, OR THIRD-PARTY PLATFORM PROBLEMS MAY AFFECT TRANSACTIONS.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR LIABILITY FOR TICKET-RELATED ISSUES IS LIMITED TO THE TRANSACTION VALUE.

WE ARE NOT LIABLE FOR DAMAGES RESULTING FROM AUTOMATED DECISION MAKING, THIRD-PARTY PLATFORM FAILURES, DATA BREACHES BEYOND OUR CONTROL, OR USER FAILURE TO COMPLY WITH PLATFORM REQUIREMENTS.

25. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your use of the App

• Violation of these Terms

• Your ticket transactions

• Violation of applicable laws or third-party rights

• Misuse of automated systems or platform features

• Failure to comply with age requirements or parental consent obligations

26. Termination

26.1 Termination Rights

• We may terminate or suspend your access to the App at any time, with or without cause

• You may terminate your account by contacting customer service

• Upon termination, your license to use the App ends immediately

• Outstanding transactions must be completed before account termination

• Sections that by their nature should survive termination will remain in effect

26.2 Effect of Termination

• Terminated users lose access to all platform features and services

• Pending transactions may be cancelled at our discretion

• Account data may be retained as required by law or for business purposes

• Outstanding financial obligations survive account termination

27. Updates and Changes

27.1 App Updates

• We may update the App from time to time to improve functionality or security

• Updates may include new features, bug fixes, or security enhancements

• Some updates may be required for continued app functionality

• Users are responsible for maintaining current app versions

27.2 Terms Updates

• We may modify these Terms at any time by posting updated Terms

• Continued use of the App after changes constitutes acceptance of new Terms

• We will notify users of material changes through the App or email

• Users who do not agree to updated Terms must discontinue use of the App

28. Governing Law and Dispute Resolution

28.1 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Nevada, United States. All disputes arising under these Terms will be resolved in Nevada state or federal courts located in Las Vegas, Nevada. You consent to the exclusive jurisdiction and venue of these courts.

28.2 Required Internal Dispute Resolution

Mandatory 30-Day Resolution Period:

• Before initiating any legal action, all disputes must first go through our internal customer support resolution process

• Disputes must be submitted in writing to support@seatconnect.com with detailed description of the issue and specific facts

• Include your account information, transaction details, and requested relief

• We will work in good faith to investigate and resolve disputes within 30 days of receiving complete information

• Escalation to management review available for disputes involving amounts over $500

Documentation Requirements:

• All dispute communications must be documented in writing

• Evidence and supporting materials should be provided during the internal resolution period

• Good faith participation in resolution discussions required from all parties

• Failure to participate in internal resolution may affect future legal proceedings

28.3 Court Litigation and Venue

Preferred Court Procedures:

• Disputes under $5,000: Small claims court strongly encouraged for faster, more cost-effective resolution

• Disputes over $5,000: Nevada state court or federal court (if federal jurisdiction exists)

• Emergency matters: Immediate court jurisdiction available without waiting for internal resolution period

• Injunctive relief: Available through appropriate Nevada courts for urgent matters

Jurisdiction and Venue Requirements:

• Exclusive jurisdiction in Nevada state and federal courts located in Las Vegas, Nevada

• All parties consent to personal jurisdiction in Nevada

• Any legal action must be filed in Nevada regardless of user location

• Service of process accepted at our registered Nevada address

28.4 Attorney Fees and Costs

Fee Shifting Provisions:

• Prevailing party in disputes over $1,000 may recover reasonable attorney fees and court costs

• Frivolous claims: Party bringing clearly frivolous or bad faith claims responsible for opposing party's attorney fees regardless of dispute amount

• Platform protection: Seat Connect, LLC not liable for user attorney fees in disputes under $500

• Settlement encouragement: Parties encouraged to engage in good faith settlement discussions to avoid litigation costs

Cost Allocation:

• Each party initially responsible for their own legal costs and fees

• Court filing fees and costs paid by party initiating legal action

• Expert witness and other litigation costs borne by party incurring them

• Fee shifting only applies to reasonable and necessary legal expenses

28.5 Class Action Waiver and Individual Disputes

Individual Disputes Only:

• All disputes must be brought individually, not as class actions, collective actions, or representative proceedings

• No consolidation of multiple user disputes without written consent of all parties

• No representative actions on behalf of other users or groups of users

• Each user must bring their own individual claim

• This waiver applies regardless of the theory of liability or type of claim

Opt-Out Rights:

• You may opt out of this class action waiver within 30 days of account creation

• Send written notice to: legal-optout@seatconnect.com

• Include your full name, account email address, and clear statement that you wish to opt out of the class action waiver

• Opt-out only affects class action restrictions; all other terms remain in full effect

• Users who opt out retain all individual dispute resolution procedures

Waiver Enforcement:

• If any portion of this class action waiver is deemed unenforceable, it may be severed from these Terms

• Remaining dispute resolution provisions continue in full effect

• Individual dispute procedures remain binding even if class action waiver is invalidated

28.6 Limitation Period and Statute of Limitations

Time Limits for Legal Action:

• All legal actions must be commenced within one (1) year after the cause of action arises

• Causes of action arise when the user knows or should have known of the facts giving rise to the dispute

• Internal dispute resolution period does not extend the one-year limitation period

• Emergency and injunctive relief claims may be filed immediately when circumstances require

Discovery of Claims:

• Limitation period begins when user has actual or constructive notice of the issue

• For transaction disputes: when transfer fails or payment issues arise

• For account issues: when suspension, termination, or restriction occurs

• For policy violations: when user becomes aware of alleged violation

28.7 Enforcement and Severability

Severability of Dispute Resolution Terms:

• If any portion of these dispute resolution terms is deemed unenforceable, the remainder stays in effect

• Invalid provisions will be modified to the minimum extent necessary to make them enforceable

• Core requirements (Nevada law, Nevada jurisdiction, internal resolution) remain in effect even if other provisions are modified

Enforcement Procedures:

• Court judgments may be enforced through standard legal collection procedures

• Default judgments available for failure to appear or respond to legal proceedings

• Seat Connect, LLC may pursue collection of awarded fees and costs through appropriate legal means

29. App Store and Google Play Compliance

29.1 Apple App Store

• These Terms are between you and our Company, not Apple Inc.

• Apple is not responsible for the App or its content

• Apple has no obligation to provide maintenance or support for the App

• In case of any failure to conform to warranty, you may notify Apple for a refund

• Apple is not responsible for addressing any claims relating to the App

29.2 Google Play Store

• These Terms are between you and our Company, not Google Inc.

• Google is not responsible for the App or its content

• Google has no obligation to provide maintenance or support for the App

30. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable while preserving their intent.

31. Additional Provisions

31.1 Venue and Partner Independence

• Seat Connect, LLC is an independent ticket resale marketplace platform

• We are not affiliated with, endorsed by, sponsored by, or partnered with any venues, sports teams, artists, promoters, or primary ticket sellers

• Our platform facilitates transactions between individual users and does not represent any official ticket outlet

• Users should not assume any partnership exists between Seat Connect, LLC and venues where events are held

• All transactions are between individual buyers and sellers, not between users and venues

31.2 Age Restrictions

• This App is not intended for children under 13. We do not knowingly collect personal information from children under 13

• Users aged 13-17 require verifiable parental consent

• Parents have rights and responsibilities regarding their minor children's accounts

31.3 Export Controls

You agree to comply with all applicable export control laws and regulations.

31.4 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures of third-party systems.

31.5 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Seat Connect, LLC regarding your use of the App and supersede all prior agreements and understandings.

31.6 Assignment

We may assign our rights and obligations under these Terms without notice. You may not assign your rights or obligations without our written consent.

32. Contact Information

If you have questions about these Terms, please contact us at:

Seat Connect, LLC

• Email: cstevens@seatconnect.com

• Support: support@seatconnect.com

• Privacy Inquiries: privacy@seatconnect.com

• Address: Las Vegas, Nevada, United States

By using Seat Connect, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Privacy Policy - Seat Connect

Last Updated: June 23, 2025

1. Introduction

This Privacy Policy describes how Seat Connect, LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and related services (collectively, the "App").

Seat Connect, LLC is a ticket resale marketplace platform that connects individual ticket buyers and sellers. We are an independent platform and are NOT affiliated with, endorsed by, or partnered with any venues, teams, artists, promoters, or primary ticket sellers including but not limited to Allegiant Stadium, the Las Vegas Raiders, Ticketmaster, or any other venue or organization.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration Information:

• Name and contact information (email address, phone number)

• Payment information (processed securely through Stripe Connect)

• Profile information and preferences

• Verification documents (when participating in our Seller Verification Program)

Transaction Information:

• Ticket listings and purchase details

• Communication between buyers and sellers through our messaging system

• Reviews and ratings you provide

• Customer support inquiries

• Transaction confirmation data from both official ticketing platforms and Seat Connect platform confirmations

• Two-step verification records for transaction completion

Optional Information:

• Profile photos or other content you choose to upload

• Additional verification information for enhanced account features

2.2 Information We Collect Automatically

Usage Data:

• App usage patterns and feature interactions

• Device information (device type, operating system, unique device identifiers)

• Log data (IP address, access times, pages viewed, app crashes)

• Location data (general location based on IP address, precise location if you grant permission)

Mobile App Permissions:

• Camera access for document verification and profile photos

• Photo library access for uploading verification documents

• Push notification permissions for transaction updates

• Device storage for app functionality and offline access

• Biometric authentication data (Face ID, fingerprint) if enabled

Cookies and Tracking Technologies:

• Analytics SDKs for app performance monitoring

• Session tracking for user experience optimization

• Crash reporting services for app stability

• Performance monitoring tools

Transaction Tracking:

• Progress tracking for ticket transfers through official platforms

• Payment processing information (handled by Stripe Connect)

• Communication metadata (message timestamps, delivery status)

2.3 Information from Third Parties

Payment Processing:

• Payment and banking information processed by Stripe Connect

• Identity verification data from Stripe for seller payouts

Official Ticketing Platforms:

• Transfer confirmation data from venues' official ticketing systems (e.g., Ticketmaster)

• Ticket validity and transfer status information

3. How We Use Your Information

3.1 Primary Purposes

Platform Operations:

• Facilitate ticket marketplace transactions between buyers and sellers

• Process payments and payouts through Stripe Connect

• Enable communication between users through our messaging system

• Track ticket transfer progress through official platforms

• Provide customer support and resolve disputes

Account Management:

• Create and maintain user accounts

• Verify user identity and prevent fraudulent activity

• Process Verified Buyer Program applications through government ID verification

• Process Verified Seller Program applications through ID and PSL/season ticket documentation

• Manage user reviews and ratings

• Provide enhanced benefits for verified account holders

3.2 Platform Safety and Security

Fraud Prevention:

• Monitor for suspicious activity and prevent bot accounts

• Verify ticket authenticity and seller legitimacy

• Protect against payment fraud and chargebacks

• Maintain platform integrity and user trust

Compliance and Legal:

• Comply with applicable laws and regulations

• Respond to legal requests and law enforcement inquiries

• Enforce our Terms and Conditions

• Resolve disputes and legal claims

3.3 Communication and Support

Transaction-Related Communication:

• Send transaction confirmations and updates

• Provide transfer instructions for official ticketing platforms

• Send reminders for Seat Connect platform confirmation after official transfer completion (24-hour deadline)

• Notify users of pending confirmation requirements for transaction finalization

• Notify users of event changes or cancellations

• Deliver customer support responses

Platform Updates:

• Notify users of important policy changes

• Send app updates and new feature announcements

• Provide maintenance and service notifications

4. Information Sharing and Disclosure

4.1 Service Providers

Stripe Connect:

• Payment processing and payout services

• Identity verification for seller accounts

• Fraud detection and prevention

• Financial transaction records

Technology Providers:

• Cloud hosting and data storage services

• Analytics and app performance monitoring

• Customer support tools and communication platforms

4.2 Other Users

Public Information:

• Your username and profile information on listings

• Reviews and ratings you provide

• Verified Buyer or Verified Seller badge status (if applicable)

• Account verification level and trust indicators

Transaction Partners:

• Contact information shared with transaction counterparts for transfer completion

• Communication through our secure messaging system

4.3 Legal and Safety Requirements

Legal Compliance:

• Response to subpoenas, court orders, or legal process

• Compliance with applicable ticket resale laws and regulations

• Cooperation with law enforcement investigations

Safety and Security:

• Protection of our rights, property, or safety

• Prevention of fraud, abuse, or illegal activity

• Enforcement of our Terms and Conditions

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

5. Data Security

5.1 Security Measures

Technical Safeguards:

• Industry-standard encryption for data transmission and storage

• Secure payment processing through PCI-compliant providers

• Regular security audits and vulnerability assessments

• Multi-factor authentication options for enhanced account security

Access Controls:

• Limited employee access to personal information on a need-to-know basis

• Regular security training for team members

• Monitoring and logging of data access activities

5.2 Platform Security

Communication Security:

• Encrypted messaging system for user communications

• Monitoring of communications for safety and compliance

• Prevention of personal contact information sharing outside the platform

Transaction Security:

• Secure integration with official ticketing platforms

• Real-time transaction monitoring and fraud detection

• Secure handling of payment and payout processes

6. Your Privacy Rights and Choices

6.1 Account Controls

Profile Management:

• Update your account information and preferences at any time

• Control your profile visibility and listing information

• Manage communication preferences

Data Access:

• Request access to your personal information

• Download your transaction history and account data

• Review communications and reviews

6.2 Communication Preferences

Notification Controls:

• Opt out of promotional communications

• Customize transaction and security notifications

• Manage push notification settings

Marketing Communications:

• Unsubscribe from marketing emails

• Control promotional content within the app

6.3 Account Deletion

Right to Deletion:

• Request deletion of your account and associated data

• Note: Some information may be retained for legal compliance and transaction records

• Active transactions must be completed before account deletion

Data Retention:

• Transaction records may be retained for tax and legal purposes

• Review and rating information may be anonymized but retained for platform integrity

7. Age Verification and Parental Consent

7.1 Age Requirements and Verification

Minimum Age Compliance:

• Users must be at least 13 years old to create an account

• We may request age verification during account creation

• Accounts suspected of belonging to users under 13 will be suspended pending verification

Parental Consent for Minors (13-17):

• Users aged 13-17 must obtain verifiable parental consent

• Parents may be required to provide consent through email verification

• We may request additional documentation to verify parental relationship

• Parents have the right to review, modify, or delete their minor child's account

Underage User Discovery:

• If we discover a user is under 13, the account will be immediately suspended

• All personal information will be deleted within 30 days

• Parents will be notified if we have contact information available

• No marketing communications will be sent to underage users

8. Data Breach Notification

8.1 Security Incident Response

User Notification Process:

• Users will be notified of data breaches within 72 hours of discovery

• Notifications will be sent via email and in-app messaging

• Notification will include the nature of the breach and affected information types

• Clear instructions will be provided for protective actions users should take

Breach Response Timeline:

• Immediate containment and security assessment

• Law enforcement notification when required

• Regulatory notification in accordance with applicable laws

• Ongoing monitoring and additional security measures implementation

User Actions After Breach:

• Change account passwords immediately

• Monitor payment accounts for unauthorized activity

• Review account activity and transaction history

• Contact customer support with any concerns or questions

9. Automated Decision Making and Algorithmic Processing

9.1 Automated Systems

Fraud Detection:

• Automated systems analyze transaction patterns for suspicious activity

• Machine learning algorithms assess account authenticity and user behavior

• Automated risk scoring for payment processing and account verification

• Users have the right to request human review of automated decisions

Content and Listing Management:

• Algorithmic filtering of inappropriate content and listings

• Automated price monitoring for compliance with anti-scalping laws

• Search result ranking based on relevance, user ratings, and transaction history

• Automated duplicate listing detection and removal

Account Management:

• Automated account suspension for Terms violations

• Algorithm-based seller verification and trust scoring

• Automated payout processing based on transfer completion

• Machine learning for customer support ticket routing and prioritization

9.2 User Rights Regarding Automated Decisions

Right to Human Review:

• Request human review of any automated decision affecting your account

• Appeal automated account suspensions or transaction blocks

• Seek explanation of algorithmic decisions impacting your user experience

• Contest automated fraud detection results

10. Fraud Prevention and Security Monitoring

10.1 Buyer Fraud Detection

Fraud Prevention Data Collection:

• Transaction patterns and purchase behavior analysis

• Payment method verification and validation

• Identity verification through government-issued documents

• Device fingerprinting and IP address monitoring

• Cross-platform fraud database checking

• Chargeback history and payment dispute tracking

Automated Fraud Detection Systems:

• Machine learning algorithms to identify suspicious buyer behavior

• Real-time payment fraud screening through third-party services

• Velocity checks on account creation and purchasing patterns

• Multiple account detection and prevention systems

• Geographic and device inconsistency monitoring

• Integration with law enforcement fraud databases where legally permitted

10.2 Enhanced Verification Processes

10.2 Enhanced Verification Processes

Identity Verification Requirements:

• Basic Account Requirements: Phone number and email verification for all users

• Verified Buyer Program (Optional): Government-issued photo ID verification for users who choose enhanced account benefits

• Verified Seller Program (Optional): Government-issued ID plus Personal Seat License (PSL) or season ticket documentation for users who choose enhanced seller benefits

• High-Value Transaction Security: ID verification may be required for transactions exceeding $1,000 for fraud prevention purposes

• Payment method verification through micro-transactions when necessary

• Additional documentation requests for suspicious account activity

Verification Data Usage:

• Government ID documents: Only collected for optional verification programs or high-value transactions, processed securely and automatically deleted within 30 days after verification

• PSL and season ticket documents: Only collected for optional Verified Seller Program, processed securely and automatically deleted within 30 days after verification

• Only verification status and badge eligibility maintained in user profiles

• Enhanced account privileges and benefits for users who choose to verify

• Fraud prevention through verified user trust networks

• No sharing of verification documents with third parties under any circumstances

10.3 Transaction Monitoring and Analysis

Purchase Pattern Analysis:

• Monitoring for unusual purchase velocities and patterns

• Detection of coordinated buyer fraud activities

• Analysis of chargeback and dispute patterns

• Cross-referencing with known fraud indicators

• Real-time risk scoring for all transactions

Transfer Verification:

• Integration with official ticketing platforms to verify transfer completion

• Monitoring of buyer confirmation through both official channels and Seat Connect platform

• Two-step confirmation process tracking and documentation

• Detection of false non-delivery claims through dual verification

• Comprehensive transaction tracking and documentation

10.4 Chargeback and Dispute Prevention

Chargeback Protection Data:

• Comprehensive transaction documentation for dispute resolution

• Evidence collection through official ticketing platform integrations

• Communication records between buyers and sellers

• Transfer confirmation data and timestamps

• Payment processor fraud prevention data sharing

Information Sharing for Fraud Prevention:

• Sharing fraud-related information with payment processors

• Cooperation with law enforcement investigations

• Information sharing with other marketplace platforms where legally permitted

• Reporting to financial crime databases when required by law

11. Mobile App Permissions and Device Access

11.1 Required Permissions

Essential App Functions:

• Network access for app connectivity and transaction processing

• Device storage for app data and offline functionality

• Push notification permissions for transaction updates and security alerts

Optional Permissions:

• Camera access for document verification and profile photos

• Photo library access for uploading verification documents

• Location services for enhanced fraud protection and local event discovery

• Biometric authentication (Face ID, Touch ID) for secure app access

11.2 Permission Management

User Control:

• All permissions can be managed through device settings

• App functionality may be limited if certain permissions are denied

• Users will be prompted before accessing sensitive device features

• Permissions can be revoked at any time without account penalty

Biometric Data Handling:

• Biometric data is processed locally on your device only

• We do not store or transmit biometric authentication data

• Biometric features are optional and can be disabled at any time

• Alternative authentication methods are always available

12. Cookies, Analytics, and Tracking Technologies

12.1 Mobile Analytics

App Performance Monitoring:

• Crash reporting and error tracking for app stability

• Usage analytics to improve user experience and app functionality

• Performance metrics for app speed and reliability optimization

• Feature usage statistics for product development

Session and User Tracking:

• Anonymous session tracking for user flow analysis

• Aggregated usage patterns for business intelligence

• A/B testing for app feature improvements

• Conversion tracking for marketplace optimization

12.2 Third-Party Analytics Services

Analytics Providers:

• Mobile analytics SDKs for app performance monitoring

• Crash reporting services for technical issue resolution

• User behavior analytics for product improvement

• All analytics data is aggregated and anonymized when possible

Opt-Out Options:

• Users can opt out of analytics tracking through app settings

• Device-level advertising ID reset options

• Limited analytics collection in privacy-focused modes

13. Data Retention and Record Keeping

13.1 Specific Retention Periods

Transaction Records:

• Payment and transaction data: 7 years for tax compliance

• Communication records: 3 years for dispute resolution

• Account activity logs: 2 years for security monitoring

• Verification documents (ID, PSL): Automatically deleted within 30 days after verification completion

• Verification status records: Retained for duration of account activity

• Transaction confirmation records: 3 years for dispute resolution and payout verification

User Content:

• Reviews and ratings: Retained indefinitely unless deleted by user

• Profile information: Duration of account activity

• Customer support tickets: 3 years for service improvement

• Marketing preferences: Until user opts out or account deletion

12.2 Legal Hold Requirements

Extended Retention:

• Records subject to legal proceedings retained until resolution

• Regulatory investigation materials retained as required by law

• Fraud investigation data retained for law enforcement cooperation

• Tax audit materials retained per statutory requirements