TERMS AND CONDITIONS - SEAT CONNECT

Last Updated: September 2025

INTERPRETATION AND GENERAL PROVISIONS

Non-Exhaustive Lists: Throughout these Terms and Conditions, any list of examples, violations, prohibited activities, enforcement actions, or other enumerated items should be considered illustrative and not exhaustive. The use of terms such as "including," "such as," or similar language means "including but not limited to" unless explicitly stated otherwise. Seat Connect, LLC reserves the right to take action on any behavior, content, or activity that violates the spirit of these terms, even if not specifically listed.

1. ACCEPTANCE OF TERMS

By downloading, accessing, or using Seat Connect (the "App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

2. DESCRIPTION OF SERVICE

Seat Connect, LLC is a mobile application that operates as a ticket resale marketplace platform connecting individual ticket buyers and sellers. Seat Connect, LLC does NOT sell tickets directly and does not own or provide any tickets listed on the platform. All tickets are posted by individual users who wish to resell their tickets.

Important Disclaimer: Seat Connect, LLC is an independent ticket resale marketplace and is NOT affiliated with, endorsed by, or partnered with any venues, teams, artists, promoters, or primary ticket sellers including but not limited to Allegiant Stadium, the Las Vegas Raiders, Ticketmaster, or any other venue or organization. Our initial launch focuses on events at Allegiant Stadium in Las Vegas, Nevada, but we maintain no business relationship with the venue or its tenants. As we expand to additional venues, this same independence applies to all locations.

The App is provided by Seat Connect, LLC ("Company," "we," "us," or "our").

3. ELIGIBILITY AND AGE REQUIREMENTS

3.1 Age Requirement

You must be 18 years or older to create an account or use any features of this App.

By creating an account or using any interactive features of the App, you represent and warrant that:

• You are at least 18 years of age

• You are of legal age to form a binding contract with Seat Connect, LLC

• You have the authority to enter into this Agreement

3.2 Seller Age Verification Through Stripe Connect

All sellers must be 18 years or older and will be verified through our mandatory payment processor.

When creating your first listing, you must complete Stripe Connect account setup, which includes:

• Government-issued identification verification

• Legal name, date of birth, and tax identification number (SSN or EIN) verification

• Bank account ownership verification and validation

• Address verification against official records

• Fraud screening and risk assessment through Stripe's databases

• Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements

Stripe Connect Verification = Verified Seller Status: All sellers who successfully complete Stripe Connect verification are considered "Verified Sellers" on the platform. This verification confirms the seller is 18 years or older and has passed identity validation.

Sellers who cannot complete Stripe's verification process or whose accounts are flagged by Stripe for fraud indicators will be unable to list tickets on the platform.

3.3 Buyer Verification Tiers

Basic Buyers:

• Email and phone verification required

• Representation that user is 18 years or older

• Transaction limit: $500 per purchase

Verified Buyers (Optional - Enhanced Trust):

• Government-issued ID verification (optional for enhanced features)

• "Verified Buyer" checkmark badge on profile

• Increased transaction limit: $2,000 per purchase

• Priority customer support and reduced fraud screening

High-Value Purchases:

• Purchases over $2,000 require mandatory ID verification

• Cannot complete transaction without verification

3.4 Age Misrepresentation and Enforcement

If we discover a user is under 18:

• Account will be immediately suspended and terminated

• All active transactions will be voided and refunded

• Personal information will be deleted in accordance with applicable law

For Sellers: All sellers are verified as 18+ through mandatory Stripe Connect identity verification. Users who bypass or falsify Stripe verification will be subject to fraud investigation and potential legal action.

For General Platform Users: Users who misrepresent their age to access the platform may be held liable for any losses, damages, or costs incurred by Seat Connect, LLC or other users. Parent or guardian may be held jointly and severally liable for any financial obligations, damages, or losses created by a minor's unauthorized use of the platform for general browsing, social features, or attempted purchases. This includes, but is not limited to, transaction amounts, fees, penalties, and legal costs.

3.5 App Content Rating and Social Features

This App has a 17+ content rating due to social networking features and user-generated content that may include strong language, heated discussions about sports teams, and unfiltered fan commentary.

Social Features Include:

• User posts and photo sharing

• Comments and discussions on posts

• Questions and stadium tips sharing

• Following other users and friend connections

• Liking and commenting on user content

• Community discussions about teams and events

However, usage of any interactive features requires users to be 18 years or older regardless of the content rating. The 17+ rating reflects content appropriateness, while the 18+ usage requirement ensures legal capacity for transactions and agreements.

4. USER ACCOUNTS AND REGISTRATION

4.1 Account Requirements

• You may download and casually browse event information without creating an account

• Account creation is required and restricted to users 18+ for any interactive features including:

  • Purchasing or selling tickets

  • Messaging other users

  • Commenting on or joining community pages

  • Leaving reviews or ratings

  • Any other interactive or transactional features

4.2 Account Security and Verification

• Account creation helps us verify legitimate users and prevent fraudulent activity

• You are responsible for maintaining confidentiality of your account credentials

• You must provide accurate information when creating your account

• Age Representation: You must truthfully represent that you are 18 years or older

• We reserve the right to suspend accounts that provide false age information

• Additional verification may be required for optional enhanced programs or fraud prevention

4.3 Biometric Authentication

• Optional biometric authentication (Face ID, Touch ID) available for enhanced security

• Biometric data processed locally on your device only - not stored by Seat Connect

• Alternative authentication methods always available

5. MOBILE APP PERMISSIONS AND DEVICE ACCESS

5.1 Required Permissions

• Network Access: Essential for app connectivity and transaction processing

• Device Storage: Required for app functionality and data storage

• Push Notifications: Necessary for transaction updates and security alerts

5.2 Optional Permissions

• Camera Access: For document verification and profile photos

• Photo Library: For uploading verification documents and profile images

• Location Services: For enhanced fraud protection and local event discovery

• Biometric Authentication: For secure app access (Face ID, Touch ID)

5.3 Permission Management

• All permissions can be managed through your device settings

• App functionality may be limited if certain permissions are denied

• You will be prompted before we access sensitive device features

• Permissions can be revoked at any time without account penalty

6. ACCEPTABLE USE AND CONTENT STANDARDS

6.1 General Platform Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable laws

• Interfere with or disrupt the App's functionality or servers

• Attempt to gain unauthorized access to the App or other users' accounts

• Upload, transmit, or distribute malicious code or content

• Harass, abuse, or harm other users

• Violate any third-party rights, including intellectual property rights

• Use the App to spam or send unsolicited communications

• List or sell tickets you do not legally own or have the right to sell

• Engage in price manipulation or fraudulent pricing practices

• Share personal contact information with other users outside the platform

• Attempt to circumvent automated fraud detection systems

• Create multiple accounts to evade restrictions or penalties

6.2 Content Moderation and Prohibited Content

Content Standards: All user-generated content, including posts, comments, photos, and messages, must comply with our community standards. The following content is strictly prohibited:

Illegal Content:

• Illegal drug use, sales, or distribution

• Weapons sales or illegal firearms content

• Counterfeit goods or fraudulent services

• Copyright infringement or intellectual property violations

• Any content that violates federal, state, or local laws

Inappropriate Sexual Content:

• Nudity or sexually explicit images, videos, or text

• Sexual solicitation or adult services

• Content sexualizing minors in any form

• Unwanted sexual advances or harassment

Violence and Harmful Content:

• Threats of violence against individuals or groups

• Content promoting self-harm or suicide

• Graphic violence or disturbing imagery

• Bullying, harassment, or intimidation

• Content promoting dangerous activities

Hate Speech and Discrimination:

• Content targeting individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics

• Discriminatory language or slurs

• Content promoting hate groups or extremist ideologies

Spam and Deceptive Practices:

• Repetitive or irrelevant content

• Misleading information or false claims

• Impersonation of other users or public figures

• Phishing attempts or scam content

Privacy Violations:

• Sharing others' private information without consent

• Non-consensual intimate images

• Doxxing or publishing personal contact information

Profanity and Language Standards:

• While passionate sports discussion is expected, excessive profanity that creates a hostile environment is prohibited

• Personal attacks using profane language will be removed

• Context matters: profanity in sports excitement may be acceptable, but targeted harassment is not

6.3 Content Moderation Process

Automated Detection:

• AI-powered content screening for prohibited material

• Automatic flagging of potential policy violations

• Real-time filtering of spam and obviously inappropriate content

User Reporting System:

• "Report" button available on all user-generated content

• Reported content is immediately hidden from public view pending review

• Anonymous reporting to protect user privacy

• Categories for reporting: harassment, inappropriate content, spam, false information, intellectual property violation

Human Review Process:

• All reported content reviewed by moderation team within 24 hours

• Context-sensitive review considering sports fan culture

• Appeals process for content removal decisions

• Escalation procedures for serious violations

Enforcement Actions:

• Content removal for policy violations

• Warning notifications to users

• Temporary restrictions on posting or commenting

• Account suspension for repeated violations

• Permanent ban for serious or persistent violations

Grounds for Account Termination: Seat Connect reserves the right to permanently ban users who engage in:

• Repeated content moderation violations after warnings

• Fraudulent activity of any kind

• Consistent pattern of user reports indicating problematic behavior

• Creating multiple accounts to evade restrictions or bans

• Harassment or abuse of other users

• Sharing prohibited content (illegal, explicit, or harmful material)

• Attempting to circumvent platform safety measures

• Any behavior that threatens the safety or integrity of our community

Ban Authority: We may terminate accounts immediately without prior warning for serious violations. Account termination results in permanent loss of access to all platform features, forfeiture of any pending transactions or credits, and prohibition from creating new accounts. Banned users attempting to rejoin through new accounts will be permanently blocked.

6.4 Community Guidelines for Social Features

Respectful Interaction:

• Treat all community members with respect, even when disagreeing about teams or games

• Criticism of teams, players, or games is acceptable; personal attacks on users are not

• Keep discussions relevant to sports, events, and fan experiences

Quality Content Sharing:

• Share authentic photos and experiences from events

• Provide helpful stadium tips and genuine recommendations

• Ask questions that contribute to community knowledge

• Give credit when sharing others' photos or content

Following and Friend Connections:

• Users may follow other fans and add friends to build community connections

• Respect others' privacy settings and blocking decisions

• Do not persistently contact users who have blocked or unfriended you

Sports Discussion Standards:

• Passionate team loyalty and rivalry discussions are encouraged

• Keep trash talk about teams and games, not personal attacks on users

• Respect fans of opposing teams as fellow community members

• Share excitement, disappointments, and fan experiences openly

Photo and Media Sharing:

• Only share photos you own or have permission to post

• Respect venue photography policies when sharing event content

• Tag locations appropriately for stadium tips and recommendations

• Do not share photos of other users without their consent

6.5 User Safety Tools

Blocking and Privacy Controls:

• Block other users to prevent interaction and content visibility

• Privacy settings to control who can see your content and contact you

• Report functionality for all forms of user interaction

• Option to make profile and content private

Content Filtering Options:

• Ability to filter out content with excessive profanity

• Option to limit interactions to verified users only

• Customizable notification settings for different types of content

6.6 Intellectual Property and Content Rights

User Content Ownership:

• Users retain ownership of original content they post

• Users grant Seat Connect limited license to display and distribute their content on the platform

• Users must have rights to all content they share (photos, videos, text)

Copyright Compliance:

• Respect others' intellectual property rights

• Do not share copyrighted images, videos, or text without permission

• Report suspected copyright violations

• Comply with takedown requests for infringing content

Team and League Content:

• Official team logos, player images, and league content may have usage restrictions

• Fan-created content and personal event photos are generally acceptable

• Respect venue policies regarding photography and content sharing

7. AUTOMATED SYSTEMS AND ALGORITHMIC PROCESSING

7.1 Automated Decision Making

• We use automated systems for fraud detection and prevention

• Algorithmic processing may affect account verification, transaction approval, and content moderation

• Machine learning algorithms assess user behavior and transaction patterns

• Search results and recommendations are generated through algorithmic processing

7.2 User Rights Regarding Automated Decisions

• You have the right to request human review of automated decisions affecting your account

• You may appeal automated account suspensions or transaction blocks

• You can request explanations for algorithmic decisions that impact your user experience

• Contact customer support to exercise these rights

7.3 Automated Content Management

• Automated systems may filter inappropriate content and listings

• Duplicate listings may be automatically detected and removed

• Price monitoring algorithms help ensure compliance with applicable laws

• Customer support tickets are automatically routed using machine learning

8. CONTENT AND INTELLECTUAL PROPERTY

8.1 Your Content

• You retain ownership of any content you submit or upload to the App

• By submitting content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, modify, and distribute your content solely for the operation and improvement of the App and Services

• This license is limited to what is reasonably necessary to provide our Services, including content moderation, fraud prevention, and customer support

• You represent that you own or have the necessary rights to submit your content

8.2 Our Content

• The App and its content are protected by copyright, trademark, and other intellectual property laws

• We grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes

• You may not copy, modify, distribute, or create derivative works of our content

9. PRIVACY POLICY AND DATA PROTECTION

9.1 Privacy Commitment

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.

Important: We do not intentionally collect personal information from users under 18 years of age. If we discover a user is under 18, their account will be immediately terminated and personal information deleted.

9.2 Data Retention and Deletion Rights

We retain your data in accordance with our Privacy Policy and applicable laws:

• Transaction data: 7 years for tax reporting and legal compliance

• Account activity logs: 2 years for security monitoring

• Verification documents: Automatically deleted within 30 days after verification

• Communication records: 3 years for dispute resolution

Your Right to Data Deletion: You may request deletion of your account and associated personal data. However, certain information must be retained for legal compliance, including:

• Transaction records for tax reporting purposes

• Data subject to legal holds or regulatory investigations

• Information necessary to prevent fraud or enforce our terms

Data Export Restrictions: Users cannot export platform data including messages, transaction communications, or other user-generated content. Upon account deletion, personal identifiers will be removed or anonymized, but anonymized transaction data may be retained for business analytics.

10. PAYMENT PROCESSING, FEES, AND COMMISSIONS

10.1 Payment Processing and Seller Identity Verification

• All payments are processed through Stripe Connect, our third-party payment processor

• By using the App, you agree to Stripe's Terms of Service and Privacy Policy

• Stripe Connect handles all payment processing, including credit card transactions and payouts to sellers

• You acknowledge that Stripe may collect and process your payment information independently

• Any changes to Stripe's fees or policies will be governed by Stripe's terms, not Seat Connect's terms

Mandatory Seller Stripe Connect Setup: All sellers must complete Stripe Connect account setup and identity verification before creating their first listing. This is a required step in the seller onboarding process and cannot be bypassed.

Stripe Connect's verification process includes:

• Government-issued identification verification

• Legal name, date of birth, and tax identification number (SSN or EIN) verification

• Bank account ownership verification and validation

• Address verification against official records

• Fraud screening and risk assessment through Stripe's databases

• Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements

Stripe Connect Verification = Verified Seller Status: All sellers who successfully complete Stripe Connect verification are considered "Verified Sellers" on the platform. This verification confirms the seller is 18 years or older and has passed identity validation.

Sellers who cannot complete Stripe's verification process or whose accounts are flagged by Stripe for fraud indicators will be unable to list tickets on the platform.

Payment Processor Changes: If our relationship with Stripe Connect ends or changes, Seat Connect reserves the right to update payment processing methods and add alternative payment processors and payout systems as we scale our operations. Any replacement payment processor will maintain equivalent or stronger identity verification requirements. Users will be notified 30 days in advance of any changes to payment processing, and continued use of the platform constitutes acceptance of new payment terms and verification requirements.

10.2 Buyer Fees

• Buyers pay no additional fees beyond the ticket price listed by the seller

• All payment processing fees are included in our commission structure

10.3 Seller Fees and Commission

• Sellers are charged a 10% commission on the total sale price of each successfully completed transaction

• This 10% commission includes:

  • Seat Connect's service fee

  • Stripe Connect processing fees (2.9% + $0.30 per successful transaction)

• Commission Timing: Commission is deducted when seller payout is processed (5-10 business days after event concludes)

• For cancelled events where seller has not yet been paid, no commission is charged

• The commission is automatically deducted from the seller's payout

• Sellers receive the ticket sale price minus the 10% commission

10.4 Payout Schedule and Platform Error Handling

Dual Confirmation Required: Seller payouts require confirmation from both parties before processing:

1. Seller confirms they have completed transfer through venue's official ticketing platform

2. Buyer confirms they have received and accepted tickets through the official platform

Pending Balance System: When seller confirms ticket transfer completion (with or without buyer confirmation), funds are credited to the seller's Stripe Connect account as "pending balance." Sellers can view their pending balance but cannot withdraw funds until after the event has concluded. This pending balance system:

• Shows sellers their earnings immediately upon transfer confirmation

• Protects against chargebacks by holding funds until tickets are validated at the event

• Allows Seat Connect to deduct chargeback amounts from pending balance if needed

• Automatically releases funds for withdrawal after event conclusion

Payout Timeline: All Seller Payouts (Uniform Timeline):

• Seller pending balance becomes available for withdrawal 5-10 business days after the event concludes

• Applies to all transactions regardless of buyer confirmation status

• Consistent timeline protects against chargebacks and post-event disputes

Business Days Definition: Monday through Friday, excluding federal holidays observed in the United States.

Why Post-Event Payout Timing?

• Ensures tickets were valid and provided entry to venue

• Protects against chargebacks filed after event attendance

• Allows time for venue-related issues to surface

• Confirms tickets functioned as promised before releasing seller funds

• Standard industry practice for secondary ticket marketplaces

Buyer Confirmation Impact: While all payouts occur 5-10 days post-event, buyer confirmation still matters:

• Creates clear record of successful delivery

• Helps platform distinguish legitimate disputes from false claims

• Protects seller from fraudulent "not received" claims

• Builds transaction documentation and trust

Confirmation Timeline:

• Buyers must confirm receipt on Seat Connect within 24 hours of accepting transfer on official platform

• Sellers who complete transfers will receive payout 5-10 business days post-event

• Buyer confirmation creates transaction record but does not affect payout timing

Platform Error Liability:

• If a platform system error (such as providing incorrect email information to a seller for transfer purposes) causes transfer failure, Seat Connect will issue a full refund to the buyer

• Sellers will not be penalized for transfer failures caused by verified platform errors

• Users must report suspected platform errors immediately to customer support for investigation

• Platform error investigations will be completed within 7 business days of receiving complete information and documentation

• Seat Connect will make determinations on a case-by-case basis

Platform Error Determination and Appeals:

Platform Error Investigation:

• All suspected platform errors must be reported immediately to customer support

• Users must provide detailed description and supporting documentation

• Platform will conduct investigation within 7 business days

• Platform error determinations made by Seat Connect in its reasonable discretion after reviewing all evidence

What Qualifies as Platform Error:

• Incorrect email auto-population for transfers

• System failures preventing transfers

• Payment processing glitches caused by our platform

• App crashes during critical transaction steps

• Documented software bugs affecting transaction completion

What Does NOT Qualify:

• User error or negligence

• Third-party platform issues (Ticketmaster outages, venue app failures)

• Seller failure to follow instructions

• Buyer failure to accept transfer

• Internet connectivity issues

• Device compatibility problems

Appeals Process:

• Users may appeal platform error determinations through customer support

• Additional evidence may be submitted during appeal

• Appeal review completed within 5 business days

• Final determination made by senior management

• Users will be notified of decision and reasoning

Processing Details:

• All payouts processed through Stripe Connect to seller's designated bank account

• Funds are held as "pending balance" in seller's Stripe Connect account until released post-event

• Bank deposit timing may vary based on your bank's processing schedule (typically 1-3 business days after payout is released for withdrawal)

Transaction Refunds:

• Cancelled transactions result in buyer refunds processed within 7-10 business days

• Refund timing depends on buyer's bank or credit card company processing schedules

• Refunds processed immediately upon transaction cancellation from Seat Connect side

Failed Refund and Unclaimed Funds Procedure:

Buyer Refunds:

• Seat Connect will attempt to contact the buyer to obtain updated payment information

• Two contact attempts will be made via email and in-app notification

• After two unsuccessful contact attempts, the responsibility shifts to the buyer to reach out to customer support

• Unclaimed buyer refunds will be held and managed according to Stripe's unclaimed funds policy

• Buyers should refer to Stripe's Terms of Service for details on unclaimed refund procedures and timeframes

• Refund funds will be held securely and available for the buyer to claim by providing valid payment information

Seller Payouts:

• Failed payouts will be handled according to Stripe Connect's terms and policies regarding unclaimed funds

• Sellers should refer to Stripe Connect's Terms of Service for dormant account and escheatment requirements

• Any unclaimed funds, pending payouts, or dormant account balances will be managed in accordance with Stripe Connect's policies

User Responsibility:

• Users are responsible for maintaining current payment information

• Users must contact support@seatconnect.com to update payment details for pending refunds or payouts

• Seat Connect defers to Stripe's policies for all unclaimed fund procedures

Payout Delays: Payouts may be delayed beyond the standard timeframes in cases of:

• Buyer disputes or chargeback claims

• Suspected fraudulent activity

• Event cancellations or postponements requiring investigation

• Technical issues with third-party payment processors

10.5 Refunds and Disputes

All sales are final. Orders cannot be cancelled or exchanged once completed, except:

• Event cancellations as outlined in Section 11.4

• Seller non-delivery as outlined in Section 11.5

• Platform errors as outlined in Section 10.4

• Invalid or fraudulent tickets as outlined in our BuyerTrust Guarantee

If you cannot attend the event you purchased tickets for, you may list your tickets for resale on the Seat Connect platform.

Refund policies are governed by Stripe's dispute resolution process for payment-related issues. In case of disputes, chargebacks, or refunds, sellers may be responsible for the full transaction amount plus any associated fees.

10.6 Tax Reporting and Compliance

IRS Reporting Requirements: Seat Connect, LLC will issue Form 1099-K to sellers who meet current IRS reporting thresholds. As of 2024, this threshold is $600 or more in gross payments annually, subject to IRS updates. Sellers are responsible for reporting all income from ticket sales for tax purposes, regardless of whether they receive a 1099 form. Seat Connect is not responsible for providing tax advice, and sellers should consult qualified tax professionals regarding their obligations.

Seller Tax Responsibilities: All sellers are solely responsible for:

• Reporting all ticket sale income on tax returns

• Paying applicable federal, state, and local taxes

• Maintaining accurate transaction records

• Complying with all tax laws and regulations

• Consulting with qualified tax professionals regarding obligations

Important: Tax laws change frequently. Sellers should consult current IRS guidelines and tax professionals for up-to-date information.

10.7 Unclaimed Funds Policy

Any unclaimed funds, pending payouts, or dormant account balances will be managed in accordance with the seller's Stripe Connect account terms and conditions. Seat Connect defers to Stripe's policies regarding unclaimed funds, dormant accounts, and escheatment requirements. Sellers should review Stripe's terms for information about unclaimed fund procedures and timeframes.

11. TICKET MARKETPLACE POLICIES

11.1 Ticket Authenticity and Seller Responsibility

• Seat Connect, LLC operates solely as a marketplace platform and does not sell, own, or provide any tickets

• All tickets are listed by individual users who are reselling their personal tickets

• Seat Connect, LLC is an independent resale marketplace with no affiliation to venues, teams, artists, or primary ticket sellers

• We are not affiliated with or endorsed by Allegiant Stadium, Las Vegas Raiders, Ticketmaster, or any venue operators

• Seat Connect, LLC does not guarantee the authenticity, validity, or quality of tickets listed on the platform

• Sellers are solely responsible for ensuring they have the legal right to sell their tickets

• Transfer Restriction Disclosure Required: Sellers must disclose any transfer restrictions, resale prohibitions, or limitations imposed by the original ticket issuer when listing tickets. Failure to disclose known restrictions may result in listing cancellation, account penalties, or transaction reversal.

• Sellers must provide accurate descriptions and representations of their tickets

• Sellers warrant that their tickets are genuine, valid, and will provide admission to the stated event

• Seat Connect is not liable for invalid, fraudulent, or counterfeit tickets

• Users acknowledge that tickets may be subject to the original ticket issuer's terms and conditions

• As a resale marketplace, ticket prices may be above or below original face value

• Buyers assume all risk associated with purchasing tickets that may have transfer restrictions or resale prohibitions

11.2 Prohibited Ticket Types

Sellers may not list:

• Stolen, counterfeit, or fraudulent tickets

• Tickets obtained through unauthorized means

• Tickets that violate the original issuer's transfer restrictions

• Season tickets or membership-based tickets where transfer is prohibited

• Tickets for events that have been cancelled or indefinitely postponed

11.3 Ticket Delivery and Transfer

All ticket transfers occur through the venue's official ticketing platform, NOT through the Seat Connect app. For events at Allegiant Stadium, all ticket transfers must be completed through the Ticketmaster platform. Seat Connect, LLC does not store, hold, or transfer actual tickets - we facilitate the connection between buyers and sellers only.

Transfer Timing Requirements:

Standard Purchases (More than 72 hours before event):

• Sellers MUST complete ticket transfer by the 72-hour mark before official event start time

• At 72 hours: Platform monitors transfer status and alerts seller if incomplete

• Seller Response Window: Sellers have 24 additional hours to respond, provide proof of transfer, or complete the transfer

• 48 Hours Before Event: If no satisfactory progress, platform may cancel transaction and refund buyer

• Buyers must confirm receipt on Seat Connect within 24 hours of accepting transfer on official platform

Last-Minute Purchases (Within 72 hours of event):

• Sellers are strongly encouraged to transfer immediately upon purchase

• Sellers MUST complete transfer before official event start time (kickoff)

• Buyers must confirm receipt within 24 hours of accepting transfer OR before event start time, whichever comes first

Event Start Deadline:

• All listings automatically deactivated at official event start time

• Pending transactions automatically cancelled if transfers not completed by kickoff

Platform Intervention Process (72-Hour Mark):

When 72-hour deadline reached without transfer completion:

Step 1: Automatic Notification (72 hours before event)

• Seller receives urgent alerts via email, SMS, and in-app notification

• Buyer notified that platform is monitoring the situation

• Transaction flagged for customer support review

Step 2: Seller Response Window (24 hours to respond) Seller must provide within 24 hours:

• Status update on transfer

• Proof of transfer attempt (screenshot with timestamp)

• Explanation if unable to complete transfer

• Commitment to completion timeline

Step 3: Platform Decision Point (48 hours before event) Based on seller response:

• If seller responsive with proof of progress: Continue monitoring until completion

• If seller non-responsive or cannot complete: Cancel transaction and process buyer refund

• If situation unclear: Platform decides case-by-case whether to cancel or continue

Buyer Confirmation Requirements:

• Buyers must confirm receipt on Seat Connect platform within 24 hours of accepting transfer on official platform

• If buyer reports "not received" during confirmation window, dispute process initiated

• If no confirmation and no disputes, seller payout proceeds 5-10 business days after event conclusion

Automatic Transaction Cancellation:

Transactions are automatically cancelled with full buyer refund when:

1. 72-Hour + 24-Hour Window Expires:
   
   
   

   • Seller fails to respond or show progress within 24 hours of 72-hour alert

   • Platform determines transfer unlikely to complete

2. Event Start Deadline Missed:
   
   
   

   • Transfer not completed by official event start time

   • Both seller and buyer confirmations not received by kickoff

3. Seller Unable to Complete:
   
   
   

   • Seller admits they cannot complete transfer

   • Seller provides evidence they no longer have tickets

Third-Party Platform Issues:

• Seat Connect disclaims liability for technical failures of third-party ticketing platforms

• Sellers responsible for completing transfers despite third-party technical issues

• Platform outages do not extend the 72-hour deadline

• Sellers should initiate transfers well before 72-hour mark to account for potential issues

Transfer Process: Upon purchase confirmation, both buyers and sellers will receive detailed instructions for completing the transfer through the appropriate official platform. Sellers must initiate the ticket transfer through the official ticketing platform as instructed. Buyers must accept the ticket transfer through the official ticketing platform as instructed.

IMPORTANT: After completing the official platform transfer, BOTH parties must return to Seat Connect to confirm the transaction:

• Sellers must confirm they have initiated and completed the transfer through the official platform

• Buyers must confirm they have successfully received and accepted the tickets through the official platform

• Transaction is not considered complete until BOTH confirmations are received on Seat Connect

Transaction Progress Tracking: Both parties will have access to a transaction progress tracker showing the current status of the transfer process. The progress tracker includes checkpoints for: Payment Confirmed, Transfer Instructions Sent, 72-Hour Deadline Countdown (for standard purchases), Transfer Initiated by Seller, Seller Confirms Transfer Complete, Transfer Accepted by Buyer, Buyer Confirms Receipt, Transaction Complete. Final tickets for venue entry will reside in the official ticketing app, not in Seat Connect.

11.4 Buyer Ticket Confirmation and Transaction Completion

Two-Step Transfer Process:

All ticket transactions require completion on TWO platforms:

1. Official Ticketing Platform (Ticketmaster, etc.):
   
   
   

   • Seller initiates transfer through official venue app

   • Buyer accepts transfer through official venue app

   • Tickets now reside in buyer's official ticketing account

2. Seat Connect Platform (REQUIRED):
   
   
   

   • After accepting on official platform, BOTH parties must return to Seat Connect

   • Seller confirms: "I have completed the transfer"

   • Buyer confirms: "I have received the tickets"

   • Transaction not considered complete until BOTH confirmations received on Seat Connect

Buyer Confirmation Requirement:

After accepting tickets on the official platform, buyers are HIGHLY ENCOURAGED to immediately confirm receipt on Seat Connect.

To confirm receipt:

• Open Seat Connect app

• Navigate to transaction page

• Click "Confirm Receipt" button

• This signals transaction is complete

Why Confirmation Matters:

• Creates clear record of successful delivery

• Protects both parties with documented transfer completion

• Helps platform distinguish legitimate disputes from false claims

• Builds trust and transaction accountability

• Note: All sellers receive payout 5-10 days post-event regardless of confirmation

Buyer Confirmation Timeline:

Standard Window:

• Buyers should confirm receipt within 24 hours of accepting transfer on official platform

• Confirmation can be done immediately after accepting tickets

• Earlier confirmation creates better transaction record

What Happens If Buyer Doesn't Confirm:

Scenario 1: Buyer Received Tickets BUT Doesn't Confirm

• Platform Assumption: After 24 hours with no confirmation and no dispute, platform assumes buyer successfully received tickets

• Seller Payout: Proceeds automatically 5-10 business days after event concludes

• Why the delay? Extended timeline protects against late disputes or issues discovered at venue

Scenario 2: Buyer Did NOT Receive Tickets

• Required Action: Buyer MUST file dispute through "Report Issue" button

• Timeline: Report within 24 hours of expected transfer or before event start, whichever is earlier

• Consequence of Not Reporting: If buyer doesn't confirm receipt AND doesn't report issue, platform assumes successful delivery and processes seller payout after event

Scenario 3: Buyer Confirms Receipt

• Transaction Complete: Both parties confirmed, transaction finalized

• Seller Payout: Processed 5-10 business days after event concludes

• Dispute Window: Confirmation indicates buyer received valid tickets

Critical Buyer Responsibility:

IMPORTANT: Buyers must take action if tickets not received

• Silence = Assumed Receipt: If buyer does not confirm AND does not dispute, platform assumes tickets were successfully delivered

• Dispute Deadline: Buyers must report "tickets not received" before event start time

• No Late Disputes: After event concludes, disputes for non-delivery will not be accepted if buyer failed to report before event

Platform operates on assumption that:

• Buyers will confirm receipt promptly if tickets received successfully

• Buyers will report issues immediately if tickets not received

• No communication from buyer after reasonable time = successful transfer

Buyer Communication and Reminders:

Platform will send reminders to buyers:

• Immediately after seller confirms transfer: "Please check your [Ticketmaster] account and confirm receipt on Seat Connect"

• 12 hours after seller confirmation: "Reminder: Confirm ticket receipt on Seat Connect"

• 24 hours after seller confirmation: "Final reminder: Confirm receipt or report issue if tickets not received"

• 48 hours before event (if no confirmation): "Important: If you haven't received tickets, report issue now"

Buyers can ignore reminders if tickets successfully received and buyer simply hasn't confirmed (transaction will complete after event). However, confirmation helps create clear transaction record.

Impact on Seller Payouts:

All Seller Payouts (Regardless of Buyer Confirmation):

• Seller pending balance released for withdrawal: 5-10 business days after event concludes

• Funds available 1-3 business days after release (bank processing)

• Consistent timeline protects against chargebacks and post-event disputes

Why Wait Until After Event?

• Ensures tickets were valid and provided entry to venue

• Protects against chargebacks filed after event attendance

• Allows time for any venue-related issues to surface

• Confirms tickets functioned as promised before releasing funds

Buyer Confirmation Still Important:

• Creates clear record of successful delivery

• Helps platform distinguish legitimate disputes from false claims

• Protects seller from fraudulent "not received" claims

• Builds trust and transaction documentation

Buyer Best Practices:

To ensure smooth transactions:

1. Check official platform immediately after receiving transfer notification

2. Accept transfer promptly on official ticketing app

3. Return to Seat Connect and click "Confirm Receipt"

4. Report issues immediately if tickets not received

5. Don't wait until event day to verify tickets

If tickets not received:

• Do NOT confirm receipt on Seat Connect

• Immediately click "Report Issue" on transaction page

• Provide screenshots from official platform showing no tickets

• Contact seller through Seat Connect messaging

• Contact support if seller non-responsive

Transaction Status Tracking:

Buyers can track transaction progress:

• Payment Confirmed ✓

• Transfer Instructions Sent ✓

• Seller Confirms Transfer Complete ✓

• → BUYER ACTION NEEDED: Confirm Receipt

• Buyer Confirms Receipt (pending)

• Transaction Complete

• Event Date

• Seller Payout Processing

Legal Effect of Buyer Confirmation:

By confirming receipt on Seat Connect, buyer acknowledges:

• Tickets successfully received in official ticketing account

• Tickets appear valid and match listing description

• No dispute regarding ticket delivery

• Transaction considered complete and satisfactory

Buyer confirmation does NOT waive rights for:

• Tickets being invalid or fraudulent (discovered at venue)

• Tickets not providing entry as promised

• BuyerTrust Guarantee protections (see Section 14)

Post-event protections still available:

• If tickets invalid at venue, buyer can still report within 5 days of event

• Platform will investigate invalid ticket claims with venue verification

• Full refund available for confirmed invalid/fraudulent tickets

11.5 Event Cancellation and Postponement Policy

Cancelled Events:

• If an event is officially cancelled by the event organizer and will not be rescheduled, Seat Connect will offer buyers either:

  • 110% Platform Credit: Credit equal to 110% of the original purchase price to use toward future ticket purchases on Seat Connect, OR

  • 100% Refund: Full refund of the original purchase price to the buyer's original payment method, where required by law or at the buyer's request

• Refunds for cancelled events will be processed within 5-10 business days when refund option is selected

• Seat Connect will make reasonable efforts to notify users of event cancellations

• Commission on Cancelled Events: Commission fees will not be charged or will be refunded if the event is cancelled before seller payout has been processed

Postponed or Rescheduled Events:

• All sales are final: For postponed or rescheduled events, no refunds or exchanges will be provided

• Original tickets remain valid for the new rescheduled date

• Buyers are expected to attend the rescheduled event with their original tickets

• If buyers cannot attend the rescheduled date, they may list their tickets for resale on the Seat Connect platform

• Seller Payouts for Postponed Events: Seller payouts will be processed 5-10 business days after the new rescheduled event date (not the original date)

• New tickets will not need to be reissued for most rescheduled or postponed events

Seller Responsibilities:

• If a seller cannot provide tickets due to event changes or postponement, they must immediately notify Seat Connect

• Sellers must cooperate with Seat Connect's resolution process for postponed or cancelled events

• For postponed events, sellers are expected to complete the transfer for the new event date

11.6 Seller Non-Delivery: Complete Buyer Protection

Automatic Cancellation Triggers:

Transactions are automatically cancelled with immediate full buyer refund when:

1. 72-Hour Deadline Missed + Non-Response:
   
   
   

   • Seller fails to complete transfer by 72-hour mark (standard purchases)

   • Seller fails to respond to platform intervention within 6 hours

   • No proof of transfer attempt provided

2. Event Start Deadline Missed:
   
   
   

   • Seller fails to transfer before official event start time (last-minute purchases)

   • Both seller AND buyer confirmations not received by kickoff (all purchases)

3. Platform Intervention Reveals Inability to Transfer:
   
   
   

   • Seller admits they cannot complete transfer

   • Seller provides evidence they no longer have tickets

   • Clear pattern of seller negligence or fraud

Platform Intervention Protocol (72-Hour Mark):

When 72-hour deadline reached without transfer completion:

Hour 0 (72 hours before event):

• Automatic urgent alerts sent to seller (email, SMS, in-app)

• Buyer notified of monitoring

• Customer support team assigned

Hour 6 (66 hours before event):

• If no seller response → Transaction cancelled + buyer refund initiated

• If seller responds → Evaluate ability to complete transfer

Hour 12 (60 hours before event):

• Final deadline for seller to provide proof of transfer

• Platform decides: continue with monitoring OR cancel and refund

Hour 24 (48 hours before event):

• If transfer still incomplete → Mandatory cancellation

• Buyer refund completed

• Seller penalties applied

Buyer Dispute Process for Non-Delivery:

Step 1: Report Non-Receipt

• Use in-app "Report Issue" button

• Email support@seatconnect.com with transaction details

• Provide screenshots from official ticketing platform

Step 2: Immediate Platform Response

• Transaction placed on hold

• Seller contacted within 2-4 hours (event day) or 6 hours (standard)

• Seller must provide proof within 6-24 hours depending on urgency

Step 3: Evidence Review

• Seller must prove transfer completion with screenshots and confirmation numbers

• Buyer evidence reviewed (screenshots showing no tickets)

• Official platform contacted if necessary

Step 4: Resolution

• Seller fault: Full buyer refund within 24 hours + seller penalties

• Platform error: Full buyer refund + no seller penalties

• Buyer error: Assistance to resolve + no refund unless unresolvable

• Partial transfer: Full refund if seller didn't transfer all tickets listed

Full Refund Guarantee Timeline:

• Confirmation of non-delivery: Within 6-24 hours of report

• Refund processed: Within 24 hours of confirmation

• Refund in buyer account: 5-10 business days (bank dependent)

11.7 Account Suspension for Bad Faith Actions

Platform Authority: Seat Connect reserves the right to suspend or terminate user accounts (buyer or seller) when we determine actions were taken in bad faith.

Bad Faith Seller Actions: Examples include, but are not limited to:

• Intentionally failing to transfer tickets after receiving payment

• Listing tickets the seller does not own or cannot transfer

• Repeatedly missing transfer deadlines without valid explanation

• Providing false proof of transfer

• Refusing to cooperate with dispute resolution

• Creating multiple accounts to evade restrictions

• Pattern of non-delivery across multiple transactions

Bad Faith Buyer Actions:
Examples include, but are not limited to:

• Filing false "tickets not received" disputes after successfully receiving tickets

• Initiating chargebacks for validly delivered tickets

• Attempting to obtain tickets without payment through fraud

• Providing false evidence in disputes

• Creating multiple accounts to abuse refund policies

• Using stolen payment methods

Suspension Process:

Investigation:

• Platform reviews all transaction evidence

• Communications between parties examined

• Pattern of behavior across account history considered

• User given opportunity to provide explanation when appropriate

Suspension Actions:

• Temporary suspension pending investigation

• Permanent account termination for serious violations

• Forfeiture of pending payouts (for sellers found in bad faith)

• Ban from creating new accounts

• Reporting to payment processor for fraud prevention

Case-by-Case Determination:

• Each situation evaluated on its specific circumstances

• Consideration of user history and explanation

• Technical issues distinguished from intentional bad faith

• Proportional response to violation severity

User Notice:

• Users notified of suspension reasons via email when possible

• Appeal process available for users who believe suspension was in error

• Contact support@seatconnect.com to appeal or provide additional information

Financial Consequences of Bad Faith:

For Sellers:

• Pending balances may be forfeited and used for buyer refunds

• Outstanding debts sent to collections

• Legal action possible for damages exceeding $500

For Buyers:

• Liability for full transaction amount if fraudulent dispute

• Chargeback fees ($15-75) if abuse confirmed

• Legal action for payment fraud or identity theft

• Credit reporting for unpaid debts

12. DIGITAL TICKET REQUIREMENTS

12.1 Digital-Only Platform

• Seat Connect, LLC exclusively supports digital ticket transactions to ensure security, authenticity, and seamless transfers

• Physical ticket transfers are strictly prohibited and not supported on our platform

12.2 Ticket Format Requirements

• Mobile Tickets Only: All tickets must be mobile/digital tickets that can be transferred through official venue apps or platforms

• Electronic tickets transferable through venue's official digital ticketing system are required

• Prohibited Ticket Types:

  • Physical hard tickets or paper tickets

  • Apple Wallet tickets that cannot be transferred

  • Screenshot-only tickets without transfer capability

  • PDF tickets without official transfer mechanism

  • Any ticket format that does not support direct transfer through official platforms

• Digital transfer capability through the venue's official system is mandatory for all listings

12.3 Unsupported Venues and Events

• If a venue or event does not offer digital ticket transfers, transactions cannot take place on our platform

• Sellers cannot list tickets for events that only offer physical ticket delivery

• This policy is strictly enforced to prevent fraudulent activity and ensure buyer protection

12.4 Why Digital-Only

This policy exists to:

• Prevent fraudulent ticket activity

• Ensure secure ticket transfers through official channels

• Provide transaction tracking and verification

• Enable rapid dispute resolution

• Maintain platform security and user trust

13. SELLER REQUIREMENTS AND VERIFICATION

13.1 Listing Requirements

Sellers must provide accurate and complete information about tickets including:

• Exact seat location and section

• Event date, time, and venue

• Any restrictions or special conditions

• Current market value representation

• Single Listing Policy: Sellers must list all tickets for the same event and section as a single listing. Multiple separate listings for the same seats are prohibited.

• Flexible Selling Options: Sellers may indicate willingness to split tickets or sell partial quantities, and may adjust their listing based on buyer needs

• Duplicate Listings Prohibited: Creating multiple listings for the same tickets is not permitted and may result in account penalties

• Listing information must be updated immediately if circumstances change

13.2 Seller Obligations and Transfer Deadlines

Mandatory Deadlines:

• Standard purchases: Transfer by 72-hour mark before event

• If flagged at 72 hours: Respond within 24 hours with proof or status update

• Last-minute purchases: Transfer before event start time

• Respond to platform intervention immediately when contacted

• Provide proof of transfer when requested by platform

Best Practice Recommendations:

• Initiate transfer within 12-24 hours of purchase

• Complete transfer at least 96 hours before event (buffer before 72-hour mark)

• Respond to buyer messages within 6-12 hours

• Confirm completion on Seat Connect immediately after official platform transfer

• Monitor transaction progress tracker regularly

Platform Communication Requirements: When contacted by platform (at 72-hour mark or during dispute):

• Respond within 24 hours (standard) or 6 hours (urgent/event day)

• Provide current status update

• Upload proof of transfer attempt or explain delay

• Commit to completion timeline if transfer still pending

• Cooperate with customer support assistance

General Seller Requirements:

• Complete Stripe Connect verification before first listing

• Honor all confirmed sales at agreed price

• Transfer through official venue platform as instructed

• Ensure tickets are transferable before listing

• Maintain active account with official ticketing platform

• Keep accurate contact information updated

13.3 Consequences for Seller Non-Delivery

Standard Response to Non-Delivery: When sellers fail to deliver tickets as promised, Seat Connect, LLC will issue a full refund to the buyer and may suspend the seller's account.

Account Consequences May Include:

• Account suspension or termination

• Forfeiture of pending payouts

• Financial penalties based on severity of violation

• Negative impact on seller rating and reputation

• Ban from creating new accounts

Decisions made case-by-case based on:

• Whether this is a first-time or repeat violation

• Evidence of fraudulent intent or negligence

• Timing of non-delivery relative to event

• Impact on buyer's ability to secure alternative tickets

• Seller's cooperation during investigation

• Pattern of behavior across multiple transactions

13.4 Enhanced Seller Features (Optional)

Standard Seller Verification (Stripe Connect): All sellers receive baseline verification through mandatory Stripe Connect identity verification (see Section 10.1). This verifies legal identity, tax information, and bank account ownership. All sellers who complete Stripe Connect are considered "Verified Sellers."

Premium Seller Badges (Optional Enhancement): Sellers who wish to display additional credibility beyond standard Stripe verification may optionally submit:

• Original ticket purchase confirmation or season ticket documentation

• Seat ownership verification for premium seating

• Additional business documentation for high-volume sellers

Premium Seller Benefits:

• "Premium Seller" or "Elite Seller" badge on profile (distinct from standard Stripe verification)

• Featured listing opportunities

• Priority customer support

• Reduced transaction restrictions for verified high-volume sellers

Note: Stripe Connect verification is mandatory for all sellers and provides "Verified Seller" status. The optional Premium Seller program provides additional badges and benefits but is not required for platform usage.

13.5 Verified Buyer Program (Optional - 18+ Only)

Identity Verification Process:

• Government-issued photo ID required

• Must be 18+ to participate

• Verification completed within 48 hours

Verified Buyer Benefits:

• "Verified Buyer" badge

• Priority customer support

• Enhanced transaction limits

• Preferred buyer status with sellers

13.6 Pricing Policies

• Sellers are responsible for complying with all applicable anti-scalping and ticket resale laws

• Sellers may set prices above or below the original face value of tickets

• Ticket pricing is determined solely by the seller based on market conditions and demand

• Seat Connect does not control, regulate, or guarantee ticket pricing

• Sellers may enable "OBO" (Or Best Offer) feature to allow buyers to submit offers below the listed price

• When OBO is enabled, buyers and sellers negotiate final pricing through the platform

• Final sale price is determined by mutual agreement between buyer and seller

• Seat Connect, LLC reserves the right to remove listings with suspected fraudulent pricing

• All prices must be listed in US dollars

13.7 Make An Offer Feature

• Sellers may choose to enable the "Make An Offer" feature when listing tickets

• Make An Offer allows buyers to submit their best offers for the listed tickets

• Offer Duration: Offers remain active until event kickoff or until the seller accepts an offer, whichever comes first

• Seller Response Timing: Sellers are responsible for reviewing and responding to offers in a timely manner. Buyers may withdraw offers or pursue other listings if sellers do not respond within a reasonable timeframe. Seat Connect does not impose mandatory response deadlines for offers.

• Multiple buyers may submit offers, and the seller can review all offers received

• Offer Acceptance: When a seller accepts an offer, the chosen buyer enters the standard transaction checkout flow and all other buyers who submitted offers are notified that the seller selected another offer

• Transaction Timeline: Once an offer is accepted, the transaction follows the same timing constraints and transfer requirements as standard purchases based on how far in advance of the event the offer was accepted

• Standard commission rates apply to the final agreed-upon sale price

• All offer submissions and acceptances must occur through the platform before event kickoff

14. USER REVIEW AND RATING SYSTEM

14.1 Review System Overview

Seat Connect, LLC features a comprehensive review system that allows users 18+ to rate and review each other after completed transactions. This system builds trust, accountability, and transparency within our marketplace community.

14.2 How Reviews Work

• Reviews are optional but encouraged: Buyers are encouraged to leave reviews after transactions are complete to help build community trust, but reviews are not mandatory

• Reviews are provided to buyers after the transaction is complete (once they have confirmed receipt of tickets)

• Buyers can rate sellers on a scale of 1-5 stars based on their transaction experience

• For ratings of 3 stars or below, buyers are prompted to provide written feedback explaining what went wrong with their experience

• Sellers may also review buyers after completed transactions

• Review Timeline: Reviews can be submitted within 30 days after transaction completion

14.3 Review Guidelines

• Reviews must be honest, factual, and based on actual transaction experience

• Personal attacks, inappropriate language, or discriminatory comments are prohibited

• Reviews should focus on the transaction experience, not personal opinions unrelated to the service

• Users may not offer incentives for positive reviews or threaten negative reviews to influence behavior

• False or misleading reviews may result in account suspension

14.4 Review Display and Impact

• User ratings are prominently displayed on profiles and listings

• Average ratings are calculated from all completed transactions

• Written reviews are publicly visible (subject to content moderation)

• Higher-rated users may receive enhanced platform features or visibility

• Consistently low-rated users may face account restrictions

14.5 Review Moderation

• All reviews are subject to automated and manual moderation

• Inappropriate reviews will be removed and may result in account penalties

• Users can report problematic reviews for admin review

• Seat Connect reserves the right to remove reviews that violate our community guidelines

• Seller Review Appeals: Sellers who believe they have received unfair or inaccurate negative reviews may contact support@seatconnect.com. Our team will investigate and handle review disputes on a case-by-case basis, with investigation and resolution completed within 7-10 business days. Reviews under investigation will be flagged as "Under Review" during the investigation period. Reviews found to be false, misleading, or in violation of our review guidelines may be removed.

14.6 Building Trust Through Reviews

The review system serves to:

• Create accountability for both buyers and sellers

• Help users make informed decisions before transacting

• Build a reputation-based marketplace community

• Identify and address problematic user behavior

• Enhance overall platform safety and reliability

15. BUYER PROTECTION AND DISPUTE RESOLUTION

15.1 Buyer Rights

• Right to receive valid tickets as described in the listing

• Right to full refund if tickets are not delivered as promised

• Right to customer support assistance with transaction issues during business hours

• Protection against fraudulent or invalid tickets through our resolution process

• Right to leave honest reviews about transaction experiences

15.2 Buyer Responsibilities

• Verify event details and ticket information before purchase

• Ensure email address is accurate and up to date: Your email address on file with Seat Connect is automatically populated for sellers to initiate ticket transfers through official platforms. It is your responsibility to maintain an accurate email address. You may update your email address at any time within the app settings. In the event that a platform system error provides incorrect email information to a seller, Seat Connect will handle such issues on a case-by-case basis and may issue refunds when the error is determined to be caused by our platform.

• Follow all transfer instructions to accept tickets through the venue's official ticketing platform

• Download and access the venue's official ticketing app (e.g., Ticketmaster app for Allegiant Stadium events)

• Accept ticket transfers through the official platform within the specified timeframe

• Return to Seat Connect platform to confirm receipt of tickets after accepting transfer on official platform

• Contact customer support immediately if issues arise during the official transfer process

• Report any problems with the transfer process within 24 hours

• Comply with venue policies and event terms and conditions as set by the venue and official ticketing partner

15.3 Dispute Resolution Timeline

Reporting Requirements Based on Purchase Timing:

Standard Purchases (Made more than 72 hours before event):

• Disputes must be reported by 72-hour mark or when issue discovered, whichever is earlier

• Platform intervention begins automatically at 72-hour mark if no transfer

• Resolution timeline: 3-5 business days (if more than 72 hours remain)

Last-Minute Purchases (Made within 72 hours of event):

• Disputes must be reported before event start time

• Expedited resolution: 24-48 hours maximum

• Platform prioritizes these cases

Event Day Disputes:

• Report immediately upon discovering issue

• Emergency response: 2-4 hours

• Resolution attempted before event start if possible

Investigation Process:

Evidence Collection (All Disputes):

• Buyer provides screenshots from official platform showing non-receipt

• Seller must respond within 6-24 hours depending on urgency

• Seller provides proof of transfer completion

• Official platform contacted if necessary

Resolution Outcomes:

1. Seller Non-Delivery Confirmed:
   
   
   

   • Full buyer refund within 24 hours

   • Seller account may be suspended pending review

   • Transaction marked as seller fault

2. Platform Error Confirmed:
   
   
   

   • Full buyer refund

   • No seller penalties

   • Technical issue escalated

3. Buyer Error:
   
   
   

   • Seller assistance provided

   • No refund unless unresolvable

   • Transaction completes when resolved

4. False Dispute:
   
   
   

   • Account penalties for buyer

   • Seller receives payout as scheduled

   • Potential account termination for fraud

16. BUYER FRAUD PREVENTION AND PENALTIES

16.1 Prohibited Buyer Activities

Buyers are strictly prohibited from:

• Using stolen, fraudulent, or unauthorized payment methods

• Initiating chargebacks or payment disputes for successfully delivered tickets

• Falsely claiming non-receipt of tickets after accepting transfers through official platforms

• Creating multiple accounts to circumvent restrictions or abuse refund policies

• Submitting false reviews or ratings to manipulate seller reputations

• Providing false identity or age information during account creation

• Reselling tickets purchased through our platform without proper listing

• Using the platform to conduct transactions outside of our system

• Engaging in any form of payment fraud or identity theft

16.2 Buyer Verification and Monitoring

• We reserve the right to verify buyer identity and payment methods at any time

• Suspicious purchase patterns may trigger additional verification requirements

• We monitor transfer completion through official ticketing platforms using available APIs

• Payment methods may be verified through our payment processor and fraud prevention services

• Account activity is continuously monitored for fraud indicators using automated systems

• Phone number and email verification required for all accounts

• We may request additional documentation to verify account authenticity

16.3 Enhanced Identity Verification and Transaction Limits

Buyer Verification Tiers:

Tier 1 - Basic Buyer (Required):

• Email and phone verification required for all buyers

• Age representation that user is 18 years or older

• Transaction limit: $500 per purchase

• Standard fraud screening applies

Tier 2 - Verified Buyer (Optional - Receives Checkmark Badge):

• Government-issued ID verification (optional)

• Enhanced account credibility with "Verified Buyer" checkmark badge on profile

• Increased transaction limit: $2,000 per purchase

• Priority customer support

• Reduced fraud screening for smoother checkout experience

• Preferred buyer status with sellers

• One-time verification provides permanent benefits

Tier 3 - High-Value Purchases (Mandatory Verification):

• Purchases over $2,000 require mandatory ID verification

• Cannot complete transaction without ID verification

• Enhanced fraud monitoring and review

• May require additional payment verification

Risk-Based Buyer Verification: Enhanced verification may be required based on transaction risk factors:

Standard Purchases (Low Risk):

• Purchases under $500: Email and phone verification only

• Established accounts (30+ days old with prior successful purchase): No additional verification required

Enhanced Verification Triggered By:

• First-time purchases over $500: ID verification required OR transaction denied

• All purchases over $2,000: ID verification mandatory

• Same-day purchases over $300: ID verification required

• Multiple purchases within 24 hours: ID verification required after 2nd purchase

• High-risk indicators (VPN usage, velocity triggers, multiple failed payment attempts, suspicious IP patterns): ID verification at platform discretion

• Any transaction flagged by fraud detection systems: ID verification may be required

Seller Verification Requirements:

• Mandatory Stripe Connect Verification: All sellers must complete Stripe Connect identity verification before creating listings (see Section 10.1)

• Stripe Connect verification serves as the primary seller verification mechanism

• High-Value Transaction Review: Listings with total value exceeding $5,000 require manual review, approval, and additional proof of ticket ownership before being published

• Review typically completed within 24-48 hours of submission

Unverified Seller Transaction Limits: Sellers who have NOT completed optional enhanced verification (beyond mandatory Stripe Connect) are subject to:

• Maximum listing value: $1,000 per transaction

• Maximum 3 active listings at one time

• First sale: 14-day payout hold post-event

• Sales 2-5: 7-day payout hold post-event

• Sales 6+: Standard 5-10 day payout timing

These limits protect buyers and reduce platform exposure to fraud. Complete Stripe Connect verification (mandatory for all sellers) and optional enhanced verification to reduce or remove restrictions.

16.4 Transaction Monitoring and Fraud Detection

Automated Fraud Detection Systems:

• Machine learning algorithms analyze purchase patterns and user behavior

• Real-time payment fraud screening through third-party services

• Velocity checks on account creation, purchasing, and payment methods

• Cross-platform fraud database checking

• Suspicious activity alerts and automatic risk assessment

Monitoring Activities:

• Multiple account detection and prevention

• Unusual purchase pattern identification

• Payment method fraud screening

• Geographic and device inconsistency detection

• Integration with law enforcement fraud databases where legally permitted

16.5 Consequences for Buyer Fraud

Buyers who engage in fraudulent activity face immediate and severe penalties:

Immediate Account Actions:

• Temporary or permanent account suspension pending investigation

• Loss of access to all platform features and services

• Forfeiture of any pending transactions or refunds

• Immediate termination of active transactions

Financial Penalties and Liability:

• Full liability for all costs incurred due to fraudulent activity

• Reimbursement of seller losses and platform administrative costs

• Responsibility for chargeback fees and payment processor penalties ($15-75 per chargeback)

• Legal action for damages exceeding transaction value

• Collection efforts for outstanding debts and penalties

• Potential civil liability for damages caused to other users

Legal and Law Enforcement Consequences:

• Fraudulent payment activity reported to appropriate law enforcement agencies

• Identity theft or payment fraud prosecuted to the full extent of law

• Cooperation with financial institutions on fraud investigations

• Credit bureau reporting for unpaid debts and penalties

• Potential criminal charges for fraud exceeding statutory thresholds

16.6 Chargeback and Dispute Abuse

Chargeback Abuse Penalties: Buyers who initiate chargebacks for successfully delivered tickets may be subject to financial penalties and account consequences, including but not limited to:

• Full transaction amount

• Chargeback fees charged by payment processors

• Administrative costs for dispute resolution

• Additional platform penalties based on the severity and circumstances of the abuse

• Immediate and permanent account termination

• Legal action for breach of contract and fraud

Total Liability: Total financial obligations for chargeback abuse will be determined based on actual damages incurred, payment processor fees, and administrative costs. Seat Connect reserves the right to pursue collection of all amounts owed.

Chargeback Liability and Recovery: Seat Connect, LLC is liable to Stripe for all chargebacks processed through the platform. To recover chargeback losses:

For Buyer-Initiated Fraudulent Chargebacks:

• Buyers who file fraudulent chargebacks for successfully delivered tickets are liable for the full chargeback amount, chargeback fees, and platform penalties

• Seat Connect reserves the right to pursue legal action and debt collection for fraudulent chargebacks

• However, Seat Connect acknowledges that recovery from fraudulent buyers is often impractical

For Seller-Related Chargebacks:

• If a chargeback occurs after seller has received payout, Seat Connect will deduct the chargeback amount and associated fees from the seller's future earnings or Stripe Connect account balance

• Sellers authorize Seat Connect to recover chargeback losses from their Stripe Connect account or future payouts

• If seller account has insufficient balance, seller remains liable for the full chargeback amount plus collection costs and legal fees

• Sellers may not close their Stripe Connect account or Seat Connect account while chargebacks are pending or unpaid balances exist

Platform Chargeback Timing Protection:

• Sellers receive payouts only after buyer confirms ticket receipt OR after the event has concluded (5-10 business days post-event if no confirmation)

• This post-event payout timing significantly reduces chargeback exposure by ensuring tickets were used before seller payment is processed

• Most chargebacks occur before events, meaning sellers have not yet been paid and only platform chargeback fees ($15) are at risk

• For chargebacks filed after seller payout, full recovery will be pursued from seller's Stripe Connect account

30-Day Balance Retention Requirement:

• Sellers agree to maintain sufficient funds in their Stripe Connect account for 30 days after receiving payout to cover potential chargebacks

• Sellers may not close or empty their Stripe Connect account within 30 days of receiving payout

• If chargeback occurs within 30 days, Seat Connect will deduct the chargeback amount and associated fees from seller's Stripe Connect balance

• Negative balances will be collected through future earnings or legal action

Evidence-Based Dispute Resolution:

• Evidence of successful ticket transfer through official platforms will be provided to payment processors

• Transfer confirmations, timestamps, and platform records will be used to contest fraudulent chargebacks

• Dual confirmation system (seller confirms transfer, buyer confirms receipt) creates comprehensive evidence trail

• All transaction communications and documentation will be provided to Stripe to dispute invalid chargebacks

• Successfully disputed chargebacks result in funds being returned to Seat Connect

Repeat Offender Consequences:

• Repeated chargeback abuse will result in permanent platform ban

• Information sharing with other marketplace platforms where legally permitted

• Blacklisting from future account creation

• Potential legal action for pattern of fraudulent behavior

Seller Chargeback Liability Acknowledgment: By selling on Seat Connect, sellers acknowledge and agree that:

• They are liable for chargebacks related to their transactions

• Seat Connect has the right to deduct chargeback amounts from their Stripe Connect balance or future payouts

• They will cooperate with chargeback investigations and provide requested evidence

• Failure to reimburse chargeback losses may result in legal action and collections

END OF PART 2

PART 4: SECTIONS 25-32 (FINAL)

25. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your use of the App

• Violation of these Terms

• Your ticket transactions

• Violation of applicable laws or third-party rights

• Misuse of automated systems or platform features

• Failure to comply with age requirements or verification obligations

26. TERMINATION

26.1 Termination Rights

• We may terminate or suspend your access to the App at any time, with or without cause

• You may terminate your account at any time by accessing the account deletion option in the app settings

• Account Deletion Process: Users can delete their accounts directly through the settings page within the app

• Pending Transactions Upon Deletion: All pending transactions will be cancelled immediately upon account deletion, and all affected buyers will be notified of the cancellation and issued full refunds

• Upon termination, your license to use the App ends immediately

• Sections that by their nature should survive termination will remain in effect

26.2 Effect of Termination

• Terminated users lose access to all platform features and services

• Pending transactions may be cancelled at our discretion

• Account data may be retained as required by law or for business purposes

• Outstanding financial obligations survive account termination

27. UPDATES AND CHANGES

27.1 App Updates and Platform Changes

• We may update the App from time to time to improve functionality or security

• Updates may include new features, bug fixes, or security enhancements

• Some updates may be required for continued app functionality

• Users are responsible for maintaining current app versions

• Platform Modifications: Seat Connect reserves the right to make changes to the platform, features, functionality, or user interface at any time as we see fit, with or without notice to users

27.2 Terms Updates

• We may modify these Terms at any time by posting updated Terms

• Continued use of the App after changes constitutes acceptance of new Terms

• We will notify users of material changes through the App or email

• Users who do not agree to updated Terms must discontinue use of the App

28. GOVERNING LAW AND DISPUTE RESOLUTION

28.1 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Nevada, United States. All disputes arising under these Terms will be resolved in Nevada state or federal courts located in Las Vegas, Nevada. You consent to the exclusive jurisdiction and venue of these courts.

28.2 Required Internal Dispute Resolution

Mandatory 30-Day Resolution Period:

• Before initiating any legal action, all disputes must first go through our internal customer support resolution process

• Disputes must be submitted in writing to support@seatconnect.com with detailed description of the issue and specific facts

• Include your account information, transaction details, and requested relief

• We will work in good faith to investigate and resolve disputes within 30 days of receiving complete information

• Customer Support and Management Review: All disputes will receive customer support assistance and management review to help resolve the issue, regardless of transaction amount

Documentation Requirements:

• All dispute communications must be documented in writing

• Evidence and supporting materials should be provided during the internal resolution period

• Good faith participation in resolution discussions required from all parties

• Failure to participate in internal resolution may affect future legal proceedings

28.3 Court Litigation and Venue

Preferred Court Procedures:

• Disputes under $5,000: Small claims court strongly encouraged for faster, more cost-effective resolution

• Disputes over $5,000: Nevada state court or federal court (if federal jurisdiction exists)

• Emergency matters: Immediate court jurisdiction available without waiting for internal resolution period

• Injunctive relief: Available through appropriate Nevada courts for urgent matters

Jurisdiction and Venue Requirements:

• Exclusive jurisdiction in Nevada state and federal courts located in Las Vegas, Nevada

• All parties consent to personal jurisdiction in Nevada

• Any legal action must be filed in Nevada regardless of user location

• Service of process accepted at our registered Nevada address

28.4 Attorney Fees and Costs

Fee Shifting Provisions:

• Prevailing party in disputes over $1,000 may recover reasonable attorney fees and court costs

• Frivolous claims: Party bringing clearly frivolous or bad faith claims responsible for opposing party's attorney fees regardless of dispute amount

• Platform protection: Seat Connect, LLC not liable for user attorney fees in disputes under $500

• Settlement encouragement: Parties encouraged to engage in good faith settlement discussions to avoid litigation costs

Cost Allocation:

• Each party initially responsible for their own legal costs and fees

• Court filing fees and costs paid by party initiating legal action

• Expert witness and other litigation costs borne by party incurring them

• Fee shifting only applies to reasonable and necessary legal expenses

28.5 Class Action Waiver and Individual Disputes

Individual Disputes Only:

• All disputes must be brought individually, not as class actions, collective actions, or representative proceedings

• No consolidation of multiple user disputes without written consent of all parties

• No representative actions on behalf of other users or groups of users

• Each user must bring their own individual claim

• This waiver applies regardless of the theory of liability or type of claim

Opt-Out Rights:

• You may opt out of this class action waiver within 30 days of accepting these Terms

• All users accept these Terms upon account creation, so the 30-day period begins at account creation

• Send written notice to: support@seatconnect.com

• Include your full name, account email address, and clear statement that you wish to opt out of the class action waiver

• Opt-out only affects class action restrictions; all other terms remain in full effect

• Users who opt out retain all individual dispute resolution procedures

Waiver Enforcement:

• If any portion of this class action waiver is deemed unenforceable, it may be severed from these Terms

• Remaining dispute resolution provisions continue in full effect

• Individual dispute procedures remain binding even if class action waiver is invalidated

28.6 Limitation Period and Statute of Limitations

Time Limits for Legal Action:

• All legal actions must be commenced within three (3) years after the cause of action arises

• Causes of action arise when the user knows or should have known of the facts giving rise to the dispute

• The 3-year limitation period is tolled (paused) during the mandatory 30-day internal dispute resolution process

• Emergency and injunctive relief claims may be filed immediately when circumstances require

Discovery of Claims:

• Limitation period begins when user has actual or constructive notice of the issue

• For transaction disputes: when transfer fails or payment issues arise

• For account issues: when suspension, termination, or restriction occurs

• For policy violations: when user becomes aware of alleged violation

28.7 Enforcement and Severability

Severability of Dispute Resolution Terms:

• If any portion of these dispute resolution terms is deemed unenforceable, the remainder stays in effect

• Invalid provisions will be modified to the minimum extent necessary to make them enforceable

• Core requirements (Nevada law, Nevada jurisdiction, internal resolution) remain in effect even if other provisions are modified

Enforcement Procedures:

• Court judgments may be enforced through standard legal collection procedures

• Default judgments available for failure to appear or respond to legal proceedings

• Seat Connect, LLC may pursue collection of awarded fees and costs through appropriate legal means

29. APP STORE AND GOOGLE PLAY COMPLIANCE

29.1 Apple App Store

• These Terms are between you and our Company, not Apple Inc.

• Apple is not responsible for the App or its content

• Apple has no obligation to provide maintenance or support for the App

• In case of any failure to conform to warranty, you may notify Apple for a refund

• Apple is not responsible for addressing any claims relating to the App

29.2 Google Play Store

• These Terms are between you and our Company, not Google Inc.

• Google is not responsible for the App or its content

• Google has no obligation to provide maintenance or support for the App

30. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable while preserving their intent.

31. ADDITIONAL PROVISIONS

31.1 Venue and Partner Independence and Geographic Restrictions

Platform Independence: Seat Connect, LLC is an independent ticket resale marketplace platform. We are not affiliated with, endorsed by, sponsored by, or partnered with any venues, sports teams, artists, promoters, or primary ticket sellers. Our platform facilitates transactions between individual users and does not represent any official ticket outlet. Users should not assume any partnership exists between Seat Connect, LLC and venues where events are held. All transactions are between individual buyers and sellers, not between users and venues.

Geographic Listing Restrictions:

• Listings are restricted to events within the United States only

• International event listings are strictly prohibited

• Seat Connect does not support ticket transfers for events outside the United States

International User Access: International users may access our platform and purchase tickets for US events, subject to the following:

• Stripe Connect must support payment processing in their country

• All transactions processed in US dollars

• Customer support hours are US-based (Pacific Standard Time)

• Users comply with their local laws and regulations at their own risk

• Payment processing availability subject to Stripe Connect's geographic restrictions and policies

International User Limitations:

• Customer support may be limited for international users

• Local laws in user's jurisdiction may not align with US-based terms

• Platform features optimized for US-based users

• Event listings primarily focused on US venues

Ticket Resale Restrictions Disclaimer: Seat Connect, LLC has no partnerships with venues and cannot determine or verify ticket transfer restrictions imposed by venues, teams, or original ticket issuers. Users assume full responsibility and risk for ensuring their tickets can be legally resold and transferred according to the terms and conditions of their original purchase agreement with the venue, team, or primary ticket seller. Any restrictions on ticket resale, transfer limitations, or prohibitions are matters between the user and the original ticket issuer. Seat Connect cannot monitor, verify, or enforce such restrictions and is not liable for any violations of venue-specific resale policies.

Venue Liability Disclaimer: Seat Connect, LLC is not responsible for:

• Venue policies, rules, or entry requirements

• Venue safety, security, or operational issues

• Changes to venue policies after ticket purchase

• Venue-imposed restrictions on ticket transfers or entry

• Food/beverage minimums, bag policies, or age restrictions imposed by venues

• Venue cancellations, postponements, or schedule changes

• Accessibility accommodations or lack thereof at venues

• Parking availability or costs at venues

• Any incidents, injuries, or damages occurring at venue premises

Users acknowledge that venue-related matters are solely between the user and the venue operator.

31.2 US Customer Focus and International Restrictions

Primary Service Area: Seat Connect, LLC is designed for and primarily serves customers within the United States. Our services, customer support, and operations are optimized for US-based users.

Payment Processing Restrictions: All payment processing is handled through Stripe Connect, our third-party payment processor. Any restrictions, limitations, or unavailability of payment services based on geographic location, regulatory requirements, or Stripe's policies are not the responsibility of Seat Connect, LLC. Users acknowledge that payment processing availability is subject to Stripe's terms and geographic service areas.

31.3 Age Restrictions

This App is intended for users 18 years and older only. We do not knowingly collect personal information from users under 18. Users who misrepresent their age will have their accounts immediately terminated.

31.4 Export Controls

You agree to comply with all applicable export control laws and regulations.

31.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, public health emergencies, government actions, or technical failures of third-party systems.

31.6 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Seat Connect, LLC regarding your use of the App and supersede all prior agreements and understandings.

31.7 Assignment and Estate Matters

We may assign our rights and obligations under these Terms without notice. You may not assign your rights or obligations without our written consent.

Death or Incapacity of User: In the event of a user's death or legal incapacity, any pending transactions, account balances, or payouts will be handled according to applicable law and Stripe Connect's terms and policies regarding estates and unclaimed funds. Estate representatives or legal guardians should contact Seat Connect customer support with appropriate legal documentation (death certificate, letters testamentary, power of attorney, etc.) to resolve any outstanding account matters. Seat Connect reserves the right to require additional documentation and verification before processing any estate-related requests.

32. CONTACT INFORMATION

If you have questions about these Terms, please contact us at:

Seat Connect, LLC

• Email: support@seatconnect.com

• Support: support@seatconnect.com

• Privacy Inquiries: support@seatconnect.com

• Legal Opt-Out: support@seatconnect.com

• Address: Las Vegas, Nevada, United States

By using Seat Connect, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and represent that you are 18 years of age or older.

PRIVACY POLICY - SEAT CONNECT

Last Updated: September 2025 Version 1.0

INTRODUCTION

Seat Connect, LLC ("we," "us," or "our") operates the Seat Connect mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our ticket resale marketplace platform.

By using Seat Connect, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our App.

Important: This App is intended for users 18 years and older. We do not knowingly collect personal information from individuals under 18 years of age.

We Do Not Sell Your Personal Information: Seat Connect does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

Account Registration:

• Full name

• Email address

• Phone number

• Age confirmation (representation that you are 18+)

• Username and password

• Profile information (optional profile photo, bio, favorite teams)

Seller Verification (Stripe Connect - Direct Collection): When you become a seller, Stripe Connect collects information directly from you through their verification process. Stripe is an independent data controller for this information. We facilitate your connection to Stripe but do not collect, access, or store the following information:

• Government-issued identification documents

• Social Security Number (SSN) or Employer Identification Number (EIN)

• Full bank account numbers (we only receive masked/tokenized versions)

• Copies of identity verification documents

Stripe independently collects and verifies:

• Legal name and date of birth

• Address information

• Tax identification information

• Bank account information for payouts

• Additional identity verification as required by financial regulations

What We Receive from Stripe:

• Verification status (approved/pending/rejected)

• Masked bank account information (last 4 digits)

• Payout processing status

• Fraud screening results (risk scores, not underlying data)

Stripe's collection and use of your information is governed by Stripe's Privacy Policy, not ours. Please review Stripe's Privacy Policy at stripe.com/privacy.

Optional Enhanced Verification:

• Government-issued photo ID (for Verified Buyer/Premium Seller badges)

• Ticket purchase receipts or season ticket documentation

• Additional verification documents

Transaction Information:

• Ticket listings (seat location, section, price, event details)

• Purchase history

• Payment information (processed and stored by Stripe Connect)

• Transaction communications between buyers and sellers

• Transfer confirmation status

• Buyer and seller confirmations

User-Generated Content:

• Posts, comments, and photos shared on the platform

• Reviews and ratings (visible on seller profiles; cannot be deleted by users but may be disputed through support)

• Stadium tips and recommendations

• Messages sent through our platform

• Questions and community discussions

Customer Support:

• Support inquiries and correspondence

• Dispute documentation and evidence

• Feedback and suggestions

1.2 Information Collected Automatically

Device Information:

• Device type, model, and operating system

• Unique device identifiers

• Mobile network information

• IP address

• Browser type and version

• App version

Biometric Authentication (Optional):

• If you enable Face ID or Touch ID, biometric authentication is processed entirely on your device by Apple or Google

• We never receive, collect, access, or store your biometric data

• Your fingerprint or face scan never leaves your device

• We only receive confirmation that authentication succeeded or failed

Usage Data:

• Pages or screens viewed within the App

• Time and date of visits

• Time spent on pages

• App crashes and performance data

• Search queries

• Click patterns and navigation paths

• Features used and interactions

Location Information:

• Approximate location (automatically collected): We collect approximate location based on your IP address for fraud prevention and security purposes. This collection is not optional as it's necessary for platform security.

• Precise location (optional): If you grant location permissions in your device settings, we may collect precise GPS location for local event discovery and personalized event recommendations. You can disable this at any time in your device settings.

Cookies and Similar Technologies:

• Session cookies for authentication

• Analytics cookies for app improvement

• Preference cookies for user settings

• We do not use third-party advertising cookies

1.3 Information from Third Parties

Stripe Connect:

• Payment processing information

• Identity verification results

• Fraud screening data

• Transaction status and payout information

Social Media (If You Choose to Connect):

• Profile information from connected social accounts

• Friend lists (only if you authorize sharing)

• Public posts related to events (if you choose to share)

Fraud Prevention Services:

• Device fingerprinting data

• Risk assessment scores

• Fraud indicators

• Cross-platform verification data

2. HOW WE USE YOUR INFORMATION

2.1 Core Platform Operations

Account Management:

• Create and maintain your account

• Authenticate your identity

• Verify age (18+ requirement)

• Process account settings and preferences

• Enable profile customization

Transaction Processing:

• Facilitate ticket sales and purchases

• Process payments through Stripe Connect

• Manage ticket transfers through official platforms

• Track transaction progress and confirmations

• Handle refunds and cancellations

• Process seller payouts

Seller Verification:

• Verify seller identity through Stripe Connect

• Confirm seller is 18+ years old

• Validate bank account ownership

• Screen for fraud indicators

• Maintain "Verified Seller" status

Buyer Protection:

• Verify buyer identity for high-value purchases

• Process dispute claims

• Investigate fraud reports

• Maintain transaction records for evidence

• Enable dispute resolution

2.2 Platform Safety and Security

Fraud Prevention:

• Detect and prevent fraudulent transactions

• Monitor suspicious activity patterns

• Screen for stolen payment methods

• Identify multiple account creation

• Prevent platform abuse

Content Moderation:

• Review reported content

• Detect prohibited material

• Enforce community guidelines

• Protect users from harassment

• Maintain platform integrity

Security Measures:

• Protect against unauthorized access

• Secure payment processing

• Encrypt sensitive data

• Monitor for security threats

• Respond to data breaches

2.3 Communication

Transactional Communications:

• Purchase confirmations

• Transfer instructions

• Payment receipts

• Seller payout notifications

• Event cancellation notices

• Dispute updates

• Account security alerts

Platform Updates:

• Service announcements

• Policy changes

• Feature updates

• Maintenance notifications

Marketing Communications (With Your Consent):

• Event recommendations

• Platform news and updates

• Special offers and promotions

• Tips for buyers and sellers

• You may opt out at any time

Customer Support:

• Respond to inquiries

• Resolve disputes

• Provide platform assistance

• Process appeals

2.4 Platform Improvement

Analytics and Research:

• Understand user behavior

• Improve app functionality

• Optimize user experience

• Develop new features

• Fix bugs and technical issues

Performance Monitoring:

• Track app crashes

• Monitor loading times

• Identify technical problems

• Ensure platform reliability

A/B Testing:

• Test new features

• Optimize user interface

• Improve conversion rates

• Enhance user experience

2.5 Legal Compliance

Regulatory Requirements:

• Tax reporting (1099-K forms)

• Anti-money laundering compliance

• Know Your Customer (KYC) requirements

• Fraud reporting to authorities

• Legal holds and investigations

Dispute Resolution:

• Maintain evidence for disputes

• Respond to legal requests

• Enforce Terms and Conditions

• Protect legal rights

3. HOW WE SHARE YOUR INFORMATION

3.1 With Other Users

Public Profile Information:

• Username

• Profile photo (if provided)

• Seller/buyer ratings and reviews

• "Verified" status badges

• General location (city/state, not precise address)

• Posts, photos, and community content you share

Transaction-Related Information:

• Buyer's email address (shared with seller for ticket transfer purposes only)

• Transaction communications through platform messaging

• Confirmation status

What We DO NOT Share:

• Full legal names (unless in dispute resolution)

• Payment information

• Government-issued IDs

• Social Security Numbers

• Bank account information

• Precise location data

• Personal contact information beyond what's necessary for transfers

3.2 With Service Providers

Stripe Connect (Payment Processing):

• All payment and payout information

• Identity verification data

• Bank account information

• Tax information (SSN/EIN)

• Transaction history

• Fraud screening results

Note: Stripe's use of your information is governed by their Privacy Policy, not ours.

Analytics Providers:

• Google Analytics - For app usage analytics, user behavior patterns, and performance metrics

• Aggregated and anonymized usage data

• App performance metrics

• Crash reports

• User behavior patterns (no personal identifiers)

• Additional Analytics Services: We may add other analytics providers in the future. If we do, we will update this Privacy Policy with their names and purposes.

Cloud Storage Providers:

• Encrypted data backups

• App content and images

• Transaction records

• Communication logs

Customer Support Tools:

• Support ticket information

• User inquiries and correspondence

• Dispute documentation

Fraud Prevention Services:

• Device fingerprinting data

• Transaction risk scores

• Fraud indicators

• Cross-platform verification (no personal details)

3.3 For Legal Reasons

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

Legal Compliance:

• Comply with court orders or subpoenas

• Respond to government requests

• Meet tax reporting obligations

• Fulfill regulatory requirements

Rights Protection:

• Enforce our Terms and Conditions

• Protect our legal rights

• Defend against legal claims

• Prevent fraud or illegal activity

Safety and Security:

• Protect user safety

• Prevent harm to others

• Report suspected crimes

• Cooperate with law enforcement

3.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change via email and/or prominent notice in the App.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as:

• Connecting social media accounts

• Participating in promotional partnerships

• Sharing content with specific users or groups

4. DATA RETENTION

4.1 How Long We Keep Your Information

Active Account Data:

• Retained for the duration of your account plus applicable retention periods below

Transaction Data:

• 7 years - Required for tax reporting and legal compliance

• Includes purchase history, sales records, payment information

Account Activity Logs:

• 2 years - For security monitoring and fraud prevention

• Includes login history, device information, IP addresses

Verification Documents:

• 30 days - Automatically deleted after verification complete

• Includes government IDs and supporting documentation

Communication Records:

• 3 years - For dispute resolution and customer support

• Includes messages, support tickets, dispute correspondence

• Exception: Records related to active legal disputes, investigations, or pending litigation will be retained until the matter is fully resolved, regardless of the standard 3-year retention period

Anonymized Data:

• Anonymized data has all direct and indirect personal identifiers permanently removed

• Data is aggregated in ways that cannot reasonably be used to re-identify you

• Anonymization is irreversible and meets industry standards for de-identification

• Anonymized data may be retained indefinitely for business analytics and platform improvement

Deleted Account Data:

• Personal identifiers removed within 30 days

• Transaction records retained in anonymized form for legal compliance

• Some data may be retained longer if required by law or pending disputes

4.2 Data Deletion Requests

You may request deletion of your personal data by:

• Using the account deletion feature in app settings

• Contacting support@seatconnect.com

What Gets Deleted:

• Personal identifiers (name, email, phone)

• Profile information and photos

• User-generated content (where possible)

• Optional verification documents

What We Must Retain:

• Transaction records (7 years for tax compliance)

• Data subject to legal holds

• Information necessary for fraud prevention

• Anonymized analytics data

5. YOUR PRIVACY RIGHTS

5.1 Access and Control

Access Your Data:

• View your account information in app settings

• Request a copy of your personal data by contacting support@seatconnect.com

• Review your transaction history within the app

• See your user-generated content

What You Can Access:

• All personal information we store about you

• Your transaction history and communications

• Account activity and settings

• Reviews and ratings (both given and received)

Data Portability Limitations:

• You can view all your messages and transactions within the app

• You can request and receive a copy of your personal data in a readable format

• However, bulk export or download of platform communications for data portability to competing services is not available

• This limitation is necessary to protect the privacy of other users in your communications and maintain platform security

Correct Your Data:

• Update account information in app settings

• Correct inaccurate personal information

• Request corrections to erroneous data

Delete Your Data:

• Delete your account through app settings

• Request deletion of specific information

• Subject to legal retention requirements

5.2 Communication Preferences

Opt-Out Rights:

• Unsubscribe from marketing emails

• Disable push notifications in device settings

• Adjust in-app notification preferences

• Cannot opt out of transactional communications (purchase confirmations, security alerts)

Marketing Communications:

• Opt out via email unsubscribe links

• Adjust preferences in app settings

• Contact support@seatconnect.com

5.3 Reviews and Ratings

Review Visibility:

• Reviews and ratings you leave for sellers are publicly visible on their profiles

• Sellers can see all reviews left on their profiles, including your username

• Reviews cannot be deleted by users once submitted

Review Management:

• You cannot delete reviews after submission

• Reviews become part of the seller's public profile

• If you believe a review you left contains an error or was submitted unfairly, contact support@seatconnect.com to dispute

• Our team will investigate review disputes on a case-by-case basis within 7-10 business days

• Reviews found to be false, misleading, or in violation of our guidelines may be removed

When Your Account is Deleted:

• Your username on reviews may be anonymized (changed to "Former User")

• The review content remains visible to maintain seller rating integrity

• Review text and ratings are not deleted when accounts are closed

Browser/App Settings:

• Clear cookies through your device settings

• Disable analytics tracking (may limit functionality)

• Manage cookie preferences

Essential Cookies:

• Required for authentication and core functions

• Cannot be disabled without limiting app functionality

5.4 Cookie Management

Browser/App Settings:

• Clear cookies through your device settings

• Disable analytics tracking (may limit functionality)

• Manage cookie preferences

Essential Cookies:

• Required for authentication and core functions

• Cannot be disabled without limiting app functionality

5.5 State-Specific Privacy Rights

California Residents (CCPA/CPRA):

• Right to know what personal information we collect

• Right to know that we do not sell or share personal information for monetary consideration

• Right to request deletion of personal information

• Right to correct inaccurate personal information

• Right to opt-out of sale of personal information (we do not sell your information)

• Right to limit use of sensitive personal information

• Right to data portability (subject to limitations outlined in Section 5.1)

• Right to non-discrimination for exercising privacy rights

Other U.S. States: If you reside in Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, Virginia, or other states with comprehensive privacy laws, you may have similar rights to access, delete, correct, and port your personal information.

European Economic Area (EEA), United Kingdom, and Switzerland: If you are located in the EEA, UK, or Switzerland and use our platform, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten") subject to legal retention requirements

• Right to restrict processing

• Right to data portability

• Right to object to processing based on legitimate interests

• Right to withdraw consent

• Right to lodge a complaint with your local supervisory authority

Legal Basis for Processing (GDPR): We process your personal information based on:

• Contract performance: To provide our marketplace services

• Legitimate interests: Fraud prevention, platform security, business analytics

• Legal obligations: Tax reporting, regulatory compliance

• Consent: Marketing communications, optional features

How to Exercise Your Rights: Email: support@seatconnect.com Subject line: "Privacy Rights Request" Include: Your name, account email, specific request

We will respond within 45 days (or as required by applicable law).

6. DATA SECURITY

6.1 Security Measures

Encryption:

• Data encrypted in transit (TLS/SSL)

• Sensitive data encrypted at rest

• Payment information encrypted by Stripe

Access Controls:

• Role-based access for employees

• Multi-factor authentication available

• Regular access reviews

• Principle of least privilege

Payment Security:

• PCI-DSS compliant payment processing through Stripe

• We do not store full credit card numbers

• Tokenized payment information

Platform Security:

• Regular security audits

• Vulnerability testing

• Intrusion detection

• Security monitoring

Employee Training:

• Data privacy training

• Security best practices

• Incident response procedures

6.2 Your Security Responsibilities

Protect Your Account:

• Use strong, unique passwords

• Enable biometric authentication (Face ID, Touch ID)

• Do not share account credentials

• Log out on shared devices

• Report suspicious activity immediately

Phishing Protection:

• We will never ask for your password via email

• Verify emails are from @seatconnect.com

• Do not click suspicious links

• Contact support if unsure

6.3 Data Breach Response

In the Event of a Breach:

• Affected users notified within 72 hours of discovery

• Breach notification will include:

  • Description of what happened

  • Types of personal information affected

  • Approximate number of users impacted

  • Date or estimated date of the breach

  • Steps we have taken to address the breach

  • Steps we are taking to prevent future breaches

  • Recommended actions for affected users to protect themselves

  • Contact information for questions

• Clear information about what data was affected

• Remediation measures implemented

• Cooperation with authorities as required

• Additional monitoring and security measures deployed

7. CHILDREN'S PRIVACY

Age Requirement: Seat Connect is intended for users 18 years and older. We do not knowingly collect personal information from individuals under 18.

If We Discover a Minor:

• Account immediately terminated

• Personal information deleted

• Parents/guardians notified if possible

• No further data collection

Parental Notice: If you believe your child under 18 has provided personal information to us, please contact support@seatconnect.com immediately.

8. INTERNATIONAL DATA TRANSFERS

Primary Operations: Seat Connect operates primarily in the United States. Your information may be transferred to and processed in the United States.

International Users:

• By using Seat Connect, you consent to transfer of your data to the United States

• U.S. data protection laws may differ from your home country

• We implement appropriate safeguards for international transfers

Stripe Connect:

• International payment processing subject to Stripe's geographic availability

• Stripe's international data transfers governed by their policies

9. THIRD-PARTY LINKS AND SERVICES

External Links:

• App may contain links to third-party websites (venue sites, official ticketing platforms)

• We are not responsible for privacy practices of third parties

• Review third-party privacy policies before providing information

Official Ticketing Platforms:

• Ticket transfers occur through third-party platforms (Ticketmaster, etc.)

• Your interactions with these platforms governed by their privacy policies

• We facilitate connections but do not control third-party data practices

Social Media:

• Sharing content on social media governed by their privacy policies

• We do not control what social platforms do with shared information

10. AUTOMATED DECISION MAKING

We Use Automated Systems For:

• Fraud detection and prevention

• Risk assessment for transactions

• Content moderation

• Transaction approval/denial

• Account verification

• Pricing and listing compliance

Your Rights:

• Request human review of automated decisions

• Appeal automated account suspensions

• Contest transaction blocks

• Request explanations of algorithmic decisions

How to Request Review: Contact support@seatconnect.com with:

• Your account information

• The automated decision being appealed

• Your explanation or additional evidence

11. CHANGES TO THIS PRIVACY POLICY

Updates:

• We may update this Privacy Policy from time to time

• Changes posted in the App and on our website

• "Last Updated" date and version number will be updated to reflect changes

• Material changes communicated via email or in-app notification

Version Control:

• Each update will include a new version number (e.g., Version 1.0, 1.1, 2.0)

• Version number displayed at the top of this Privacy Policy

• Major changes = new whole number (1.0 → 2.0)

• Minor changes = decimal update (1.0 → 1.1)

• You can request information about changes between versions by contacting support@seatconnect.com

Your Acceptance:

• Continued use after changes constitutes acceptance

• Review Privacy Policy periodically

• If you disagree with changes, discontinue use of the App

12. CONTACT US

Privacy Questions or Requests:

Email: support@seatconnect.com Subject line: "Privacy Inquiry" or "Privacy Rights Request"

For Physical Mailing Address: Email support@seatconnect.com and our team will provide our current physical mailing address for formal privacy requests or legal correspondence.

Response Time:

• We respond to privacy requests within 45 days

• Complex requests may take up to 90 days

• We will notify you if additional time is needed

What to Include in Your Request:

• Your full name

• Account email address

• Specific privacy request or question

• Any relevant details or documentation

13. CONSENT AND ACKNOWLEDGMENT

By using Seat Connect, you acknowledge that:

• You have read and understood this Privacy Policy

• You are 18 years of age or older

• You consent to the collection, use, and sharing of your information as described

• You understand your privacy rights and how to exercise them

END OF PRIVACY POLICY